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Phoenix Plus, Discovery IBailey Water System
(May 2022 Model Year)
View official manual on manufacturer's site ↗Also Fitted To This Caravan
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Pump will not run | No power to pump | Confirm there's power to the pump, and that both the mains isolator switch and the pump isolator switch are switched on. | DIY Safe |
N/A | Pump will not run | Fuse has blown | Fit a replacement fuse - never one rated higher than recommended. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: The handbook doesn't say which fuse rating or size is fitted - match the rating printed on the blown fuse. If it's a glass or ceramic cartridge fuse rather than a blade, these kits won't fit. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump will not run | Blockage in pipework | Check pipework for kinks and check pipework for blockage. | DIY Safe |
N/A | Pump is running, but nothing comes out of the tap | No water available | Make sure the water tank isn't empty and the filter cap isn't clogged. | DIY Safe |
N/A | Pump is running, but nothing comes out of the tap | Water leaking from system | Go over the pipework and connections for leaks, repairing as needed, and confirm the water system's drain plugs are shut. | DIY Safe |
N/A | Pump won't stop running once it's started | Water leaking from system | Go over the pipework and connections for leaks, repairing as needed, and confirm the water system's drain plugs are shut. | DIY Safe |
N/A | Pump won't stop running once it's started | No water available | Make sure the water tank isn't empty and the filter cap isn't clogged. | DIY Safe |
N/A | Pump switches on and off in a repeating cycle while every tap is shut (this is expected if a tap is only partly open) | Water leaking from system | Look over the pipework and fittings for leaks, fixing any found, and confirm the water system's drain plugs are shut. | DIY Safe |
N/A | Pump switches on and off in a repeating cycle while every tap is shut (this is expected if a tap is only partly open) | Pressure switch | Check pressure switch settings. | DIY Safe |
N/A | Pump switches on and off in a repeating cycle while every tap is shut (this is expected if a tap is only partly open) | Power supply to pump | Check battery is not discharged. | DIY Safe |
N/A | Low flow | Blockage in pipework | Check pipework for kinks and check pipework for blockages. | DIY Safe |
N/A | Low flow | Power supply to the pump | Check battery is not discharged. | DIY Safe |
N/A | Low flow | Jubilee clips tightened too far, crushing the pipework or connections | Replace damaged connections. | DIY Safe |
N/A | Low flow | Water leaking from system | Look over the pipework and fittings for leaks, fixing any found, and confirm the water systems' drain plugs are shut. | DIY Safe |
Frequently Asked Questions
Q: How do I drain down and winterize the water system before I stop using the caravan?
If you can, angle or tilt the caravan so its drain points sit at the lowest spot, then cut power to the pumps from the control panel. Turn every tap and mixer to roughly the halfway position, not forgetting an external shower point if your caravan has one, then pull off the shower handset to empty out any trapped water.
Next, let the water heater empty through its own drain valve, and do the same for the on-board tank's valve where fitted, leaving both open afterwards. If your caravan has grey waste tanks, pull the plugs from the sinks and open their own drain tap too, plus any other drainage points around the vehicle. Empty the external pump or aqua-source last and bring it inside for storage over winter.
Bear in mind the shower tray tends to hold onto a little water regardless - you'll likely need to mop up the last bit by hand. And double-check any ceramic-disc mixer tap handles are pushed all the way up to central, otherwise one side won't drain fully and you risk frost damage that your warranty won't cover.