Auto-Sleepers • Topaz • 2016

96122310 FAQs8 Types
Official manual on Auto-Sleepers's site:View PDF ↗
Auto-Sleepers

Cooking Equipment (Topaz, 2016 Model Year)

Cooking
2010 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Cooker hotplate not heating up
No powerCheck MCB is onDIY Safe
N/A
Cooker ignition not operating
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Cooker ignition not operating
Spark unit fault, or fault on cooker unitRefer to dealerProfessional Intervention Required
Auto-Sleepers

Electrical System (Topaz, 2016 Model Year)

Electrical
31360 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Habitation 12V does not operate
Main 20A fuse blownCheck/ReplaceDIY Safe
N/A
Habitation 12V does not operate
Battery dischargedRechargeDIY Safe
N/A
Habitation 12V does not operate
Control panel switched offSwitch to onDIY Safe
N/A
Habitation 12V does not operate
Vehicle ignition left 'on'Switch 'off' ignitionDIY Safe
N/A
Habitation battery not charging
Main 20A fuse blownCheck/ReplaceDIY Safe
N/A
Habitation battery not charging
Relay faultRefer to dealerProfessional Intervention Required
N/A
Habitation battery not charging
Contacts dirty/loose on battery terminalsClean and check for tightnessDIY Safe
N/A
Habitation battery not charging
Poor earthingCheck earthing to chassis pointDIY Safe
N/A
Battery does not hold its charge
Failed batteryCheck cells with a hydrometer; change electrolyte if necessaryProfessional Intervention Required
N/A
Battery does not hold its charge
Current being drawnMake sure every appliance is switched off whenever it isn't in use.DIY Safe
N/A
Battery discharges over a short time with appliances operating
Poor battery cell conditionCheck cells with a hydrometerDIY Safe
N/A
Battery discharges over a short time with appliances operating
Failed batteryChange batteryDIY Safe
N/A
Battery discharges over a short time with appliances operating
Battery not fully chargedFully recharge batteryDIY Safe
N/A
One or more 12V appliances have no power reaching them.
Circuit fuse blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
No power on 12V socket outlet
Fuse 9 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
No power on 12V socket outlet
12V plug incorrectly connected/wiredCheck plugDIY Safe
N/A
230V system inoperative
No site powerCheck site supplyDIY Safe
N/A
230V system inoperative
RCD/MCB switches tripped outReset circuit breakersDIY Safe
N/A
RCD/MCB keeps tripping out
Fault on 230V supplyCheck supply including polarityDIY Safe
N/A
RCD/MCB keeps tripping out
Faulty applianceSwitch everything off, reset the circuit breakers, then bring appliances back on one at a time until the fault shows up - that's the faulty one to isolate.DIY Safe
N/A
RCD/MCB keeps tripping out
Overload on current consumption by appliance (10A maximum available)Do not use the applianceProfessional Intervention Required
N/A
Battery charger does not operate
Charger switched offSwitch on at control box/check MCB is onDIY Safe
N/A
No 230V output from the EC155 PSU
The lead linking the site supply to the vehicle isn't plugged inCheck the lead is connected properly - also check the socket where it plugs into the underside of the PSU.DIY Safe
N/A
No 230V output from the EC155 PSU
RCD switched offReset the RCD.DIY Safe
N/A
No 230V output from the EC155 PSU
RCD not operating correctlyCheck the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault.DIY Check / Tech Fallback
N/A
No 230V output from the EC155 PSU
MCB switched offReset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault.DIY Check / Tech Fallback
N/A
No 230V output from the EC155 PSU
No or deficient supply from the siteContact the site warden for assistance.Professional Intervention Required
N/A
No 230V output from the EC155 PSU
Some other faultContact your dealer.Professional Intervention Required
N/A
Control Panel has no display
—Check the batteries, switch the charger on at the PSU, and confirm the mains supply is connected. Check the connecting lead at both the PSU and the control panel. If that doesn't resolve it, contact your dealer.DIY Check / Tech Fallback
N/A
12V power switches itself off
—This is usually the battery-save feature stepping in to protect the vehicle and/or leisure battery, or the engine having been started (in which case equipment gets disconnected automatically to meet EMC requirements).DIY Safe
N/A
Control panel display is corrupt or behaves erratically
—The control panel's own software may have crashed. Reboot it either by switching off the PSU charger and pulling fuses 9 and 10 (the two 20A fuses covering the leisure and vehicle batteries), waiting 30 seconds, then refitting them and switching the charger back on - or by removing the control panel's bezel (pull down at the bottom centre), unplugging its multi-way connector, waiting 30 seconds, then reconnecting and reassembling.DIY Safe
N/A
No 12 volt output from the PSU
No 230V supplyCheck the 230V supply first: the hook-up lead is plugged in at both ends, the RCD and MCB are both switched on (reset either one if it has tripped), and the site's own supply is actually live.DIY Safe
N/A
No 12 volt output from the PSU
Charger not switched onTurn the charger switch on - it will illuminate when active.DIY Safe
N/A
No 12 volt output from the PSU
Battery not connected and/or not chargedFit a charged battery.DIY Safe
Recommended partAffiliate linksView partHide

Only if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering:

Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle.

Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand
View on Amazon →
N/A
No 12 volt output from the PSU
Power switch on the control panel not switched onTurn the power on at the control panel.DIY Safe
N/A
No 12 volt output from the PSU
Battery flat, or its fuse blownRecharge the battery, check the fuses, and confirm charging voltage is actually present at the battery.DIY Safe
N/A
No 12 volt output from the PSU
A fuse has blownMake sure none of the fuses have blown and each one matches the rating shown on the fuse table.DIY Safe
N/A
No 12 volt output from the PSU
Equipment switched off or unpluggedCheck the equipment itself is switched on and properly connected to the 12V supply.DIY Safe
N/A
No 12 volt output from the PSU
PSU has overheated and shut down automaticallyReduce the load on the system and let the PSU cool down - it will restart on its own once it has.DIY Safe
N/A
No 12 volt output from the PSU
Some other faultContact your dealer.Professional Intervention Required
Auto-Sleepers

Gas Supply System (Topaz, 2016 Model Year)

Gas Regulator / Supply
4040 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Appliance will not light (LPG)
No gas - check cylinder is turned onSwap in a fresh cylinder, confirm it's turned on, and check the isolation valve is open.DIY Safe
N/A
Appliance will not light (LPG)
Low battery (auto ignition)Charge batteryDIY Safe
N/A
Appliance lights but goes out immediately the FSD override is released
Flame supervision device (FSD) not functioning correctlyRefer to dealerProfessional Intervention Required
N/A
Odour of gas
Gas leakCut the gas supply at the cylinder and hold off using the system again until it's fixed. Where it's safe, move a leaking cylinder well away from anything that could ignite it, then let the site warden and/or your local gas supplier know.Professional Intervention Required
N/A
Yellow flame
Not enough primary air is reaching the burner (a little yellow tipping on the flame is expected and not a fault).Refer to dealerProfessional Intervention Required
N/A
Orange flame
Dust or dirt particles in the mixing tube are being carried through the burner ports.Cut down the level of dust in the surrounding air.DIY Safe
N/A
Orange flame
Burner ports partially blockedRefer to dealerProfessional Intervention Required
N/A
Floating flame
Lack of secondary airMake sure every vent is clear including the vehicle's air inlet, that the retention ports aren't blocked, and - on an oven - that the flue way is clear too.DIY Safe
Note: more than one Heating System (Space/Water) is listed below for this exact vehicle edition. This isn't a mistake - manufacturers sometimes fit either option depending on the production run - but it means your vehicle almost certainly only has ONE of these, not both. Check your own appliance's badge/model plate against the entries below to find the right one.
Auto-Sleepers

Heating (Topaz, 2016 Model Year)

Heating System (Space/Water)
6020 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Water heater does not operate on 230V
No powerSwitch on isolator switch/check MCB is onDIY Safe
N/A
Water heater does not operate on 230V
Over-temperature trip activatedReset the thermal cut-out, following the operating instructions.DIY Safe
N/A
Water heater not operating/cuts out
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Water heater not operating/cuts out
Low battery chargeRecharge batteryDIY Safe
N/A
Water heater not operating/cuts out
Unit faultRefer to dealerProfessional Intervention Required
N/A
No hot water (mains system)
Water heater trippedCheck and press the reset buttonDIY Safe
N/A
No hot water (gas system)
Gas module not lightingRefer to dealerProfessional Intervention Required
N/A
No hot water (gas system)
Igniter not workingCheck 12V is switched onDIY Safe
Truma

CP plus

Heating System (Space/Water)
33640 FAQs
View full Truma page →

Technical Specifications

Operating Voltage8 V – 16.5 V DC
Power Consumptionmax. 65 mA (100% background lighting) / 6.5 mA – 10 mA (stand-by) / 3 mA (Off)
Dimensions Cutout92 x 103 x 40 mm

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
W 17 H
Warning Water overheat condition (woc)
Water temperature inside the container has exceeded normal limitsSwitch the heater off, let it cool, and top up the water container.DIY Safe
W 18 H
Warning Air overheat condition
Either not all the warm air ducts are connected, the warm air outlets are blocked, or the circulated air intake is blockedCheck every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation.DIY Safe
W 402 H
Warning Air overheat condition
Warm air ducts disconnected, blocked, or circulated air intake obstructedCheck every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation.DIY Safe
W 24 H
Low voltage is imminent - battery voltage has dropped below 10.4V
Supply voltage has dropped below acceptable thresholdsRun the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old.DIY Safe
E 29 H
The FrostControl heating element is drawing too much power
Electrical fault or short circuit in the FrostControl heating elementMust be replaced by an authorized service agent.Professional Intervention Required
W 42 H
Window switch detects open window
Window above cowl is open while heater is operatingClose window above cowl.DIY Safe
W 412 H
Window switch detects open window
Window above cowl is openClose window above cowl.DIY Safe
E 43 H
The 12V supply is faulty (overvoltage)
Excessive voltage supplied at the appliance 12 V inputCheck the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit.DIY Safe
W 301 H
The 12V supply is faulty (overvoltage)
Voltage exceeds safe operating limitsCheck the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit.DIY Safe
E 540 H
The 12V supply is faulty (overvoltage)
Input voltage too highConfirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit.DIY Safe
W 45 H
230 V power supply faulty
Mains supply issue or blown 230 V fuse or overheating protection triggeredCheck the 230V supply reaching the appliance. Have a qualified person check the 230V fuse and replace it if needed, and reset the 230V overheating protection (see the Combi's own operating instructions).DIY Check / Tech Fallback
W 407 H
230 V power supply faulty
Mains voltage missing or internal 230 V fuse blownCheck the 230V supply reaching the appliance. Have a qualified person check the 230V 10AF fuse and replace it if needed.DIY Check / Tech Fallback
W 164 H
230 V power supply faulty
Mains supply fault or blown internal T10AH fuseCheck the 230V supply reaching the appliance and reset the 230V overheating protection. Have a qualified person check the 230V T10AH fuse and replace it if needed.DIY Check / Tech Fallback
E 111 H
Fault in the electronics
Internal electronic error or unstable 12 V supply input under loadCheck the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists.DIY Check / Tech Fallback
E 112 H
The flame goes out or isn't detected, is unstable while running, or the gas supply cuts out
Interruption in gas supply or incorrect operating pressureCheck the gas supply is at the correct operating pressure.DIY Safe
E 122 H
There isn't enough fuel - the tank level is low, has run dry, and/or the vehicle is on a slope
Fuel tank empty or vehicle tilted preventing fuel pickupRefill the tank, then fill the fuel line as described under initial start-up in the operating instructions.DIY Safe
W 255 H
The heater has no 12V supply, or the heater and control panel aren't connected to each other
Power cable disconnected or control panel bus communication faultCheck the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Also inspect the control panel's cable and confirm the heater and control panel are actually connected.DIY Safe
W 302 H
The 12V supply is faulty (low voltage)
Battery voltage has dropped too lowCharge the battery and check its contacts, and fit a new one if it's old.DIY Safe
W 160 H
The 12V supply is faulty (low voltage)
Low battery voltage or high resistance on supply lineConfirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, fit a new battery if it's old, or switch off any high-draw appliances.DIY Safe
E 541 H
The 12V supply is faulty (low voltage)
Input voltage too lowConfirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old.DIY Safe
W 303 H
Low voltage risk - battery voltage has dropped below 10.4V
Battery state of charge is critically lowRun the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old.DIY Safe
W 401 H
Hot water mode running with an empty water container
Water heating activated while container is emptySwitch the heater off, let it cool, and top up the water container.DIY Safe
W 408 H
The gas supply has cut out while in mixed mode
Gas pressure drop or empty gas bottle while operating in mixed modeMake sure the gas is arriving at the right operating pressure. Start up on gas only, acknowledge the fault, and then change to mixed mode.DIY Safe
E 507 H
Gas supply interrupted
Gas supply failure or incorrect pressureCheck the gas supply is at the correct operating pressure.DIY Safe
E 607 H
The heater's hit its maximum number of fault resets and is now locked out
More than 4 resets attempted within 15 minutesWait 15 minutes, then reset the fault.DIY Safe
E 621 H
The room temperature sensor or its cable is faulty
Damaged room temperature sensor wire or loose plug connectionCheck the room temperature sensor's cable and its plug connections, and fit a new sensor if it's faulty.DIY Safe
E 624 H
The FrostControl heating element has short-circuited
Electrical short circuit in FrostControl heating elementMust be replaced by an authorized service agent.Professional Intervention Required
E 132 H
The FrostControl heating element has short-circuited
Short circuit detected in FrostControl heating element circuitConfirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists.DIY Check / Tech Fallback
E 632 H
The 230V overheating protection has tripped
Mains heating element overheatedReset the 230V overheating protection (see the Combi's own operating instructions).DIY Safe
E 131 H
The heater and control panel aren't connected
Communication bus cable disconnected or damagedMake sure the heater and control panel are properly connected to each other.DIY Safe
W 150 H
Warm air temperature exceeded
Blocked air ducts or restricted circulated air intakeCheck every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation.DIY Safe
W 151 H
Water too hot (heater mode)
Empty water container or restricted warm air/circulated air flowSwitch the heater off, let it cool, and top up the water container. Also check that every warm air duct is connected and unobstructed.DIY Safe
E 152 H
Water too hot (hot water mode)
Water container empty during hot water operationSwitch the heater off, let it cool, and top up the water container.DIY Safe
E 162 H
The window switch above the cowl is open
Safety switch triggered by open window near exhaust cowlClose window above cowl.DIY Safe
W 163 H
A temperature switch has tripped open
Appliance overheated due to restricted airflowLet the heater cool down. Contact an authorised service agent if this keeps happening.Professional Intervention Required
W 170 H
Imminent low voltage < 11.5 V
Supply voltage dropping toward thresholdConfirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old.DIY Safe
W 423 H
Initial filling is needed (the fill function used at first start-up)
Boiler system unprimed during initial start-upTrigger the initial fill by setting a heating request for 30°C.DIY Safe
W 424 H
Initial filling active
Boiler is currently running initial priming cycleDon't switch the heater off, or cut its power, while the initial fill is running.DIY Safe
E 560 H
Heater will not start (locked after fifth error acknowledgment)
Repeated failed start attempts resulting in lockoutCheck the fuel supply reaching the appliance. Contact an authorised service agent if the problem persists.DIY Check / Tech Fallback
E 561 H
The heater won't restart - it's hit its maximum number of start attempts and locked out
Operating lock activated due to consecutive failed start attemptsContact an authorized service agent.Professional Intervention Required
E 565 H
The heater won't start; the flame keeps failing to be detected
Fuel delivery issue or air in fuel linesCheck the fuel supply reaching the appliance.DIY Safe
E 8 A
The IR receiver is unplugged, or its cable is broken
Infrared receiver connection disconnected or damagedCheck the IR receiver's connection.DIY Safe
E 17 A
The 230V supply has dipped
Mains supply voltage drop affecting air conditioning systemCheck 230 V power supply.DIY Safe
Auto-Sleepers

Lighting (Topaz, 2016 Model Year)

Lighting
2000 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Lights dull / only one tube illuminating
Low battery chargeCheck batteryDIY Safe
N/A
Lights dull / only one tube illuminating
Faulty light unit/tubeReplace/checkDIY Safe
Note: more than one Fridge / Freezer is listed below for this exact vehicle edition. This isn't a mistake - manufacturers sometimes fit either option depending on the production run - but it means your vehicle almost certainly only has ONE of these, not both. Check your own appliance's badge/model plate against the entries below to find the right one.
Auto-Sleepers

Refrigeration & Cooling (Topaz, 2016 Model Year)

Fridge / Freezer
3051 FAQ
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Refrigerator does not operate on 230V
Thermostat dial not 'on'Check position of thermostat dialDIY Safe
N/A
Refrigerator does not operate on 230V
Element faultRefer to dealerProfessional Intervention Required
N/A
Fridge gas ignition not operating
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Fridge gas ignition not operating
Ignition control switch faultRefer to dealerProfessional Intervention Required
N/A
Fridge ignition switch flashes but gas does not ignite
Fault on fridge unitRefer to dealerProfessional Intervention Required
N/A
Ignition can be heard sparking but no flashing on the fridge switch
Faulty fridge ignition switchRefer to dealerProfessional Intervention Required
N/A
Fridge does not operate on 12V when engine is running
Fuse 3 blown, or Fuse 7 in EM50 interface box blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Fridge does not operate on 12V when engine is running
Fault on fridge relay or fridge unitRefer to dealerProfessional Intervention Required

Frequently Asked Questions

Q: Does the refrigerator need a winter cover?

As part of laying the vehicle up for winter, fit winter covers to the fridge's ventilator grilles wherever they're needed.

Dometic

RM123

Fridge / Freezer
3108 FAQs
View full Dometic page →

Technical Specifications

Gross Volume31 litres
Electricity Consumption1.3 kWh/24hr (average, 25°C ambient)
Gas Consumption0.14 kg/24hr (average, 25°C ambient, medium flame setting)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
The fridge won't run on gas
The gas bottle is empty, or an LP-gas valve is closed.Check the gas bottle isn't empty, and that every LP-gas valve is open.DIY Safe
N/A
The fridge won't run on 12V
The 12V supply is disconnected, its fuse has blown, or the 12V switch is off.Check the 12V supply reaches the fridge, its fuse is intact, and the 12V switch is on.DIY Safe
N/A
The fridge won't run on 230V
The 230V supply is disconnected, its fuse has blown, or the thermostat is switched off.Check the 230V supply reaches the fridge, its fuse is intact, and the thermostat isn't switched off.DIY Safe
N/A
The fridge isn't getting cold enough
Blocked ventilation (including a winter cover left on), a frosted-up evaporator, an incorrect temperature setting, incorrect gas pressure, too high an ambient temperature, too much food loaded at once, the door not shutting properly, or more than one power source being used at the same time.Check the ventilation passages are clear, check the evaporator for frost, check the temperature control setting, check the gas pressure regulator at the gas bottle, let warm food cool before loading it in, check the door is closing properly, and make sure only one power source is selected at a time. Call a service engineer if the problem continues - never open the sealed cooling system yourself, since it holds corrosive chemicals under high pressure.DIY Check / Tech Fallback

Frequently Asked Questions

Q: What does the SN climate class on my Dometic RM fridge mean?

Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).

Q: How well does an absorption fridge cool in hot weather?

In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.

To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.

Q: What can replace my old Dometic RM fridge?

Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.

Q: My fridge won't work on mains (AC) power - what should I check?

Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.

Q: My fridge won't work on 12V (DC) - what should I check?

Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.

Q: My fridge won't work on gas - what should I check?

Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.

Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?

The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.

Q: Why isn't my fridge getting cold enough?

Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.

Auto-Sleepers

Water System (Topaz, 2016 Model Year)

Water System Component
12111 FAQ
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Water pump not operating (12V system)
Switched off at control panelSwitch it onDIY Safe
N/A
Water pump not operating (12V system)
Pressure switch on pump not operatingRefer to dealerProfessional Intervention Required
N/A
Water pump not operating (12V system)
Fuse 4 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Continuous running of water pump
No waterFill tankDIY Safe
N/A
Continuous running of water pump
Major leakTurn the system off straight away and check it over.DIY Safe
N/A
Intermittent operation of water pump
Minor leak in water systemCheck push-fit jointsDIY Safe
N/A
Intermittent operation of water pump
Water pump pressure release valve reasserting itselfNo action needed - this is part of the pump's normal designDIY Safe
N/A
Water pump does not operate
Fuse 4 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Water gauge does not operate
Probe faultRefer to dealer (check probe connections)DIY Check / Tech Fallback
N/A
Slow drainage from sink/shower tray
Blocked breathers in waste tankDrop tank and clear breathersDIY Safe
N/A
Tip-up handbasin slow to drain
Blocked drain holeRemove basin and clearDIY Safe
N/A
Unsatisfactory operation of water pump
Filter blockedClean filterDIY Safe
N/A
Pump feed does not operate (PSU control panel)
A fuse has blownReplace with the correct-rated fuse.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Pump feed does not operate (PSU control panel)
Pump switched offPress the tap-symbol pump button on the control panel to switch it back on.DIY Safe

Frequently Asked Questions

Q: How do I winterise the water system before storing the vehicle for winter?

Open the drain valve next to the water heater, and leave the fresh and waste water tank drain taps open too. Open every internal tap, then run the pump until it stops delivering anything. Go for a short spin with those drain taps still open - it helps shift the last of the water out of the tanks and pipework. Pull the sink plugs so the system can breathe, give the waste tank a thorough flush to shift any debris, finish with a flush of mild disinfectant, and leave the drain tap open.

Auto-Sleepers

Blinds & Flyscreens (Topaz, 2016 Model Year)

Blind / Window Covering
0100 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Concertina blind or flyscreen has become stiff and difficult to operate
The mechanism has dried out or picked up dust/grit over time - these units need only light, occasional lubrication.Apply a light lubricant to the mechanism. Avoid cleaning solvents or aerosols on the blind material itself, as it's a paper-type fabric that these can damage. If the problem persists, contact your Auto-Sleepers dealer.DIY Check / Tech Fallback