Auto-Sleepers • Topaz • 2013

8872110 FAQs8 Types
Official manual on Auto-Sleepers's site:View PDF ↗
Auto-Sleepers

Cooking Equipment (Topaz, 2013 Model Year)

Cooking
2010 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Cooker hotplate not heating up
No powerCheck MCB is onDIY Safe
N/A
Cooker ignition not operating
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Cooker ignition not operating
Spark unit fault, or fault on cooker unitRefer to dealerProfessional Intervention Required
Auto-Sleepers

Electrical System (Topaz, 2013 Model Year)

Electrical
31360 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Habitation 12V does not operate
Main 20A fuse blownCheck/ReplaceDIY Safe
N/A
Habitation 12V does not operate
Battery dischargedRechargeDIY Safe
N/A
Habitation 12V does not operate
Control panel switched offSwitch to onDIY Safe
N/A
Habitation 12V does not operate
Vehicle ignition left 'on'Switch 'off' ignitionDIY Safe
N/A
Habitation battery not charging
Main 20A fuse blownCheck/ReplaceDIY Safe
N/A
Habitation battery not charging
Relay faultRefer to dealerProfessional Intervention Required
N/A
Habitation battery not charging
Contacts dirty/loose on battery terminalsClean and check for tightnessDIY Safe
N/A
Habitation battery not charging
Poor earthingCheck earthing to chassis pointDIY Safe
N/A
Battery does not hold its charge
Failed batteryCheck cells with a hydrometer; change electrolyte if necessaryProfessional Intervention Required
N/A
Battery does not hold its charge
Current being drawnMake sure every appliance is switched off whenever it isn't in use.DIY Safe
N/A
Battery discharges over a short time with appliances operating
Poor battery cell conditionCheck cells with a hydrometerDIY Safe
N/A
Battery discharges over a short time with appliances operating
Failed batteryChange batteryDIY Safe
N/A
Battery discharges over a short time with appliances operating
Battery not fully chargedFully recharge batteryDIY Safe
N/A
One or more 12V appliances have no power reaching them.
Circuit fuse blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
No power on 12V socket outlet
Fuse 9 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
No power on 12V socket outlet
12V plug incorrectly connected/wiredCheck plugDIY Safe
N/A
230V system inoperative
No site powerCheck site supplyDIY Safe
N/A
230V system inoperative
RCD/MCB switches tripped outReset circuit breakersDIY Safe
N/A
RCD/MCB keeps tripping out
Fault on 230V supplyCheck supply including polarityDIY Safe
N/A
RCD/MCB keeps tripping out
Faulty applianceSwitch everything off, reset the circuit breakers, then bring appliances back on one at a time until the fault shows up - that's the faulty one to isolate.DIY Safe
N/A
RCD/MCB keeps tripping out
Overload on current consumption by appliance (10A maximum available)Do not use the applianceProfessional Intervention Required
N/A
Battery charger does not operate
Charger switched offSwitch on at control box/check MCB is onDIY Safe
N/A
No 230V output from the EC155 PSU
The lead linking the site supply to the vehicle isn't plugged inCheck the lead is connected properly - also check the socket where it plugs into the underside of the PSU.DIY Safe
N/A
No 230V output from the EC155 PSU
RCD switched offReset the RCD.DIY Safe
N/A
No 230V output from the EC155 PSU
RCD not operating correctlyCheck the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault.DIY Check / Tech Fallback
N/A
No 230V output from the EC155 PSU
MCB switched offReset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault.DIY Check / Tech Fallback
N/A
No 230V output from the EC155 PSU
No or deficient supply from the siteContact the site warden for assistance.Professional Intervention Required
N/A
No 230V output from the EC155 PSU
Some other faultContact your dealer.Professional Intervention Required
N/A
Control Panel has no display
—Check the batteries, switch the charger on at the PSU, and confirm the mains supply is connected. Check the connecting lead at both the PSU and the control panel. If that doesn't resolve it, contact your dealer.DIY Check / Tech Fallback
N/A
12V power switches itself off
—This is usually the battery-save feature stepping in to protect the vehicle and/or leisure battery, or the engine having been started (in which case equipment gets disconnected automatically to meet EMC requirements).DIY Safe
N/A
Control panel display is corrupt or behaves erratically
—The control panel's own software may have crashed. Reboot it either by switching off the PSU charger and pulling fuses 9 and 10 (the two 20A fuses covering the leisure and vehicle batteries), waiting 30 seconds, then refitting them and switching the charger back on - or by removing the control panel's bezel (pull down at the bottom centre), unplugging its multi-way connector, waiting 30 seconds, then reconnecting and reassembling.DIY Safe
N/A
No 12 volt output from the PSU
No 230V supplyCheck the 230V supply first: the hook-up lead is plugged in at both ends, the RCD and MCB are both switched on (reset either one if it has tripped), and the site's own supply is actually live.DIY Safe
N/A
No 12 volt output from the PSU
Charger not switched onTurn the charger switch on - it will illuminate when active.DIY Safe
N/A
No 12 volt output from the PSU
Battery not connected and/or not chargedFit a charged battery.DIY Safe
Recommended partAffiliate linksView partHide

Only if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering:

Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle.

Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand
View on Amazon →
N/A
No 12 volt output from the PSU
Power switch on the control panel not switched onTurn the power on at the control panel.DIY Safe
N/A
No 12 volt output from the PSU
Battery flat, or its fuse blownRecharge the battery, check the fuses, and confirm charging voltage is actually present at the battery.DIY Safe
N/A
No 12 volt output from the PSU
A fuse has blownMake sure none of the fuses have blown and each one matches the rating shown on the fuse table.DIY Safe
N/A
No 12 volt output from the PSU
Equipment switched off or unpluggedCheck the equipment itself is switched on and properly connected to the 12V supply.DIY Safe
N/A
No 12 volt output from the PSU
PSU has overheated and shut down automaticallyReduce the load on the system and let the PSU cool down - it will restart on its own once it has.DIY Safe
N/A
No 12 volt output from the PSU
Some other faultContact your dealer.Professional Intervention Required
Auto-Sleepers

Gas Supply System (Topaz, 2013 Model Year)

Gas Regulator / Supply
4040 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Appliance will not light (LPG)
No gas - check cylinder is turned onSwap in a fresh cylinder, confirm it's turned on, and check the isolation valve is open.DIY Safe
N/A
Appliance will not light (LPG)
Low battery (auto ignition)Charge batteryDIY Safe
N/A
Appliance lights but goes out immediately the FSD override is released
Flame supervision device (FSD) not functioning correctlyRefer to dealerProfessional Intervention Required
N/A
Odour of gas
Gas leakCut the gas supply at the cylinder and hold off using the system again until it's fixed. Where it's safe, move a leaking cylinder well away from anything that could ignite it, then let the site warden and/or your local gas supplier know.Professional Intervention Required
N/A
Yellow flame
Not enough primary air is reaching the burner (a little yellow tipping on the flame is expected and not a fault).Refer to dealerProfessional Intervention Required
N/A
Orange flame
Dust or dirt particles in the mixing tube are being carried through the burner ports.Cut down the level of dust in the surrounding air.DIY Safe
N/A
Orange flame
Burner ports partially blockedRefer to dealerProfessional Intervention Required
N/A
Floating flame
Lack of secondary airMake sure every vent is clear including the vehicle's air inlet, that the retention ports aren't blocked, and - on an oven - that the flue way is clear too.DIY Safe
Note: more than one Heating System (Space/Water) is listed below for this exact vehicle edition. This isn't a mistake - manufacturers sometimes fit either option depending on the production run - but it means your vehicle almost certainly only has ONE of these, not both. Check your own appliance's badge/model plate against the entries below to find the right one.
Auto-Sleepers

Heating (Topaz, 2013 Model Year)

Heating System (Space/Water)
6020 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Water heater does not operate on 230V
No powerSwitch on isolator switch/check MCB is onDIY Safe
N/A
Water heater does not operate on 230V
Over-temperature trip activatedReset the thermal cut-out, following the operating instructions.DIY Safe
N/A
Water heater not operating/cuts out
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Water heater not operating/cuts out
Low battery chargeRecharge batteryDIY Safe
N/A
Water heater not operating/cuts out
Unit faultRefer to dealerProfessional Intervention Required
N/A
No hot water (mains system)
Water heater trippedCheck and press the reset buttonDIY Safe
N/A
No hot water (gas system)
Gas module not lightingRefer to dealerProfessional Intervention Required
N/A
No hot water (gas system)
Igniter not workingCheck 12V is switched onDIY Safe
Whale

Space Heater (as fitted to Auto-Sleepers Topaz, 2013 - simple lockout only, no LED fault-code display)

Heating System (Space/Water)
0100 FAQs
View full Whale page →

Technical Specifications

FuelLPG
Heat Output2kW (nominal)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Space heater fails to light or trips into lockout
Air in the gas supply line (e.g. after a gas bottle change) or a lockout condition.Clear a lockout by turning the selector knob from the gas-on (flame) position to off then back to on - the complete sequence must be completed within 2.5 seconds. If there is air in the gas line, several attempts may be needed before it lights. Note: cycling the power supply to the unit will not clear a lockout. If the problem persists, contact Whale Support on +44 (0)845 217 2933.DIY Check / Tech Fallback
Auto-Sleepers

Lighting (Topaz, 2013 Model Year)

Lighting
2000 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Lights dull / only one tube illuminating
Low battery chargeCheck batteryDIY Safe
N/A
Lights dull / only one tube illuminating
Faulty light unit/tubeReplace/checkDIY Safe
Note: more than one Fridge / Freezer is listed below for this exact vehicle edition. This isn't a mistake - manufacturers sometimes fit either option depending on the production run - but it means your vehicle almost certainly only has ONE of these, not both. Check your own appliance's badge/model plate against the entries below to find the right one.
Auto-Sleepers

Refrigeration & Cooling (Topaz, 2013 Model Year)

Fridge / Freezer
3051 FAQ
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Refrigerator does not operate on 230V
Thermostat dial not 'on'Check position of thermostat dialDIY Safe
N/A
Refrigerator does not operate on 230V
Element faultRefer to dealerProfessional Intervention Required
N/A
Fridge gas ignition not operating
Fuse 11 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Fridge gas ignition not operating
Ignition control switch faultRefer to dealerProfessional Intervention Required
N/A
Fridge ignition switch flashes but gas does not ignite
Fault on fridge unitRefer to dealerProfessional Intervention Required
N/A
Ignition can be heard sparking but no flashing on the fridge switch
Faulty fridge ignition switchRefer to dealerProfessional Intervention Required
N/A
Fridge does not operate on 12V when engine is running
Fuse 3 blown, or Fuse 7 in EM50 interface box blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Fridge does not operate on 12V when engine is running
Fault on fridge relay or fridge unitRefer to dealerProfessional Intervention Required

Frequently Asked Questions

Q: Does the refrigerator need a winter cover?

The fridge's rated to Climatic Class SN performance between +10°C and +32°C ambient - fit the winter covers below that range, and if it's going to stay above +32°C for any length of time, fit Dometic's optional extra cooling fan instead.

Dometic

RM5310, RM5330, RM5380 Refrigerator

Fridge / Freezer
15028 FAQs
View full Dometic page →

Technical Specifications

Operating Voltage12V DC / 230V AC
Power Consumption125W (230V AC) / 120W (12V DC)
Gas Or Pressure30 mbar
Dimensions Cutout618 x 486 x 474 mm (RM5310), 821 x 486 x 474 mm (RM5330, RM5380)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
On AC power, the refrigerator won't run at all.
The AC mains fuse has blown.Replace the fuse.DIY Safe
N/A
On AC power, the refrigerator won't run at all.
The vehicle isn't connected to the AC mains.Plug the vehicle in to the AC mains.DIY Safe
N/A
On AC power, the refrigerator won't run at all.
The AC heating element has failed.Contact an authorised customer service.Professional Intervention Required
N/A
On DC power, the refrigerator won't run at all.
The DC supply fuse has blown.Replace the fuse.DIY Safe
N/A
On DC power, the refrigerator won't run at all.
The vehicle battery is discharged.Check the battery and recharge it.DIY Safe
N/A
On DC power, the refrigerator won't run at all.
The ignition isn't switched on.Switch on the ignition.DIY Safe
N/A
On DC power, the refrigerator won't run at all.
The DC heating element has failed.Contact an authorised customer service.Professional Intervention Required
N/A
On gas, the refrigerator won't run at all.
The gas cylinder is empty.Replace the gas cylinder.DIY Safe
N/A
On gas, the refrigerator won't run at all.
The gas valve is closed.Twist the valve open.DIY Safe
N/A
On gas, the refrigerator won't run at all.
There's air in the supply line.Switch the fridge off and back on, repeating 3-4 times if needed.DIY Safe
N/A
The fridge isn't cooling well enough
There's not enough ventilation around the cooling unit.Check the ventilation grille isn't blocked.DIY Safe
N/A
The fridge isn't cooling well enough
The evaporator is iced up.Check the door's closing properly, and defrost the fridge.DIY Safe
N/A
The fridge isn't cooling well enough
The temperature's set too high.Set a lower temperature.DIY Safe
N/A
The fridge isn't cooling well enough
The ambient temperature's too high.Take the ventilation grille off for a while so warm air can escape faster.DIY Safe
N/A
The fridge isn't cooling well enough
Too much food went in at once.Remove an item.DIY Safe
N/A
The fridge isn't cooling well enough
Too much warm food went in at once.Take the warm food out and let it cool before putting it back in.DIY Safe
N/A
The fridge isn't cooling well enough
The fridge hasn't been running long.Give it four or five hours, then check the temperature again.DIY Safe

Frequently Asked Questions

Q: What does the SN climate class on my Dometic RM fridge mean?

Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).

Q: How well does an absorption fridge cool in hot weather?

In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.

To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.

Q: What can replace my old Dometic RM fridge?

Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.

Q: My fridge won't work on mains (AC) power - what should I check?

Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.

Q: My fridge won't work on 12V (DC) - what should I check?

Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.

Q: My fridge won't work on gas - what should I check?

Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.

Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?

The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.

Q: Why isn't my fridge getting cold enough?

Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.

Auto-Sleepers

Water System (Topaz, 2013 Model Year)

Water System Component
20111 FAQ
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Water pump will not start / blows circuit breaker
—Check: that the electrical connections, the breaker, the main switch, and the earth link are all sound; whether the motor feels hot (its thermal breaker may just need time to cool before it resets); whether voltage actually reaches the switch (bypass the pressure switch briefly - if the pump then runs, the switch itself has failed); the charging system's own voltage output (+/-10%) and its earthing; whether a circuit or the motor has gone open or shorted to earth, or the wiring is under-sized; and whether the diaphragm assembly has seized or frozen solid.DIY Safe
N/A
Water pump will not prime / splutters (no discharge, motor runs)
—Check: whether the filter's clogged with debris; whether there's water in the tank or air trapped in the hot-water side; whether the inlet pipework is drawing in air at a loose connection; whether inlet/outlet plumbing is restricted or kinked; the voltage present while the pump runs (+/-10%); for debris or swelling in the inlet/outlet valves; and for cracks in the pump housing or a loose drive assembly.DIY Safe
N/A
Water pump will not shut off / runs when tap is closed
—Check: the pressure-side plumbing (and any valves, or the toilet) for leaks; whether air's trapped on the water-heater side or in the pump head itself; the voltage actually reaching the pump (+/-10%); whether the drive assembly or pump-head screws have worked loose; whether debris or swollen rubber is holding a valve or the built-in check-valve open; and whether the pressure switch itself needs adjusting (see the separate shut-off procedure).DIY Safe
N/A
Water pump runs noisily or roughly
—Check: for plumbing that's vibrated loose; whether rigid pipework is carrying the noise; whether the mounting surface is amplifying it; for loose or over-tightened mounting feet; for the three long screws securing the pump head to the motor; and, with the head removed, whether the noise is coming from the motor or the head itself.DIY Safe
N/A
Water pump cycles rapidly
—Check: the pressure switch's shut-off adjustment; whether a fitted water purifier is fed via its own separate line; and for overly restrictive plumbing or flow restrictors fitted in taps or shower heads.DIY Safe
N/A
Water leaks from the pump head or switch
—Check: for loose screws at the switch or pump head; whether the switch diaphragm has ruptured or is pinched; or whether water inside the drive assembly points to a punctured diaphragm.DIY Safe
N/A
Water pump cycles rapidly
—Check the pressure switch shut-off adjustment; ensure a water purifier (if fitted) is on a separate feed line; check for restrictive plumbing or flow restrictors in taps/shower heads.DIY Safe
N/A
Water pump leaks from the pump head or switch
—Check for loose screws at the switch or pump head; check whether the switch diaphragm is ruptured or pinched, or punctured (water present in the drive assembly).DIY Safe
N/A
Water pump not operating (12V system)
Switched off at control panelSwitch it onDIY Safe
N/A
Water pump not operating (12V system)
Pressure switch on pump not operatingRefer to dealerProfessional Intervention Required
N/A
Water pump not operating (12V system)
Fuse 4 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Continuous running of water pump
No waterFill tankDIY Safe
N/A
Continuous running of water pump
Major leakTurn the system off straight away and check it over.DIY Safe
N/A
Intermittent operation of water pump
Minor leak in water systemCheck push-fit jointsDIY Safe
N/A
Intermittent operation of water pump
Water pump pressure release valve reasserting itselfNo action needed - this is part of the pump's normal designDIY Safe
N/A
Water pump does not operate
Fuse 4 blownTrack down the fault and fit a replacement fuse of the identical rating.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Water gauge does not operate
Probe faultRefer to dealer (check probe connections)DIY Check / Tech Fallback
N/A
Slow drainage from sink/shower tray
Blocked breathers in waste tankDrop tank and clear breathersDIY Safe
N/A
Tip-up handbasin slow to drain
Blocked drain holeRemove basin and clearDIY Safe
N/A
Unsatisfactory operation of water pump
Filter blockedClean filterDIY Safe
N/A
Pump feed does not operate (PSU control panel)
A fuse has blownReplace with the correct-rated fuse.DIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Pump feed does not operate (PSU control panel)
Pump switched offPress the tap-symbol pump button on the control panel to switch it back on.DIY Safe

Frequently Asked Questions

Q: How do I winterise the water system before storing the vehicle for winter?

Open the drain valve beside the water heater, then leave both the fresh and waste tank drain taps open along with every internal tap, and run the pump until it stops delivering water. Ahead of particularly severe frost, it's also worth taking out the water filter on the pump's outlet side and draining it - a convenient time to give it a clean before the next season.

Pull the sink plugs so the system can breathe, flush the waste tank thoroughly to clear debris, finish with a mild disinfectant flush, and leave the drain tap open.

Truma

Ultrastore Water Heater

Water Heater
5100 FAQs
View full Truma page →

Technical Specifications

TypeLiquid gas (LPG) operated storage water heater with an additional 230V electric heating element
Max Water Pressure2.8 bar (use a pressure reducer when connected to a central/mains water supply)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
The heater switches on but doesn't run (gas operation)
No 12V supply, or a window above the cowl is open.Check the power supply is at least 10.5V, check the water heater's fuse, and shut any window that's above the cowl.DIY Safe
N/A
The heater switches on but doesn't run, and the red lamp comes on (gas operation)
Cowl cover fitted, air in the gas supply, no gas supply, or incorrect gas pressure.Take off the cowl cover and/or clear any blockage. Check the gas valves and gas bottle. Switch the appliance off for 5 minutes and back on to unlock it and purge any trapped air.DIY Safe
N/A
The heater runs for a while, then the red lamp comes on (gas operation)
Over-temperature thermostat has operated.Top up the water content if needed (close the drain valve first). Switch the appliance off for 5 minutes and back on to unlock it.DIY Safe
N/A
The heater won't run once switched on (electrical operation)
No 230V supply voltage, or the over-temperature thermostat has operated.Connect to the site's mains supply and/or check the residual current breaker. Top up the water content if needed (close the drain valve first). The electric heating element has its own excess-temperature cut-out - use the control panel to turn it off, wait 5 minutes, then turn it back on.DIY Safe
N/A
The safety/drain valve is dripping water
Water pressure too high.Check the water pressure doesn't exceed 2.8 bar - fit a pressure reducer if it's on mains water.DIY Safe
N/A
Hot water comes out when the cold tap is opened
Hot water flows back through the cold water supply.Fit a non-return valve on the cold supply as the installation instructions describe. If it keeps happening, contact Truma Service.DIY Check / Tech Fallback
Auto-Sleepers

Blinds & Flyscreens (Topaz, 2013 Model Year)

Blind / Window Covering
0100 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Concertina blind or flyscreen has become stiff and difficult to operate
The mechanism has dried out or picked up dust/grit over time - these units need only light, occasional lubrication.Apply a light lubricant to the mechanism. Avoid cleaning solvents or aerosols on the blind material itself, as it's a paper-type fabric that these can damage. If the problem persists, contact your Auto-Sleepers dealer.DIY Check / Tech Fallback