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Auto-Trail • Motorhome • 2007
Complete guide — 61 diagnostic faults and 23 FAQs across 6 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-TrailChassis & Running Gear (Motorhome, 2007 Model Year)
Chassis / Towing Control2000 FAQs
Chassis & Running Gear (Motorhome, 2007 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Folding step feels loose, wobbles, or won't retain securely when closed | Worn step pivots or a worn/damaged retaining mechanism. | Check the step pivots for wear, and confirm the step stays firmly retained once it's folded shut. Where a warning light is fitted, make sure that switch still operates as expected. | DIY Safe |
N/A | Corner steady wobbles, feels loose, or is stiff to wind out | A loose chassis attachment, or a dry/stiff screw thread on the steady itself. | Check that the corner steadies' chassis attachments are secure, and make sure each steady winds out smoothly without wobbling once extended. If they've become stiff, a light lubrication of the screw thread usually sorts it. | DIY Safe |
SargentEC100 Series Systems
Battery Charger / Power Management0007 FAQs
EC100 Series Systems
Battery Charger / Power ManagementTechnical Specifications
Frequently Asked Questions
Q: Is it possible to charge the vehicle (starter) battery using my system?
Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.
On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.
CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.
Q: Why do the LEDs on my EC155 control panel flash while I'm driving?
On newer panels with blue LEDs, seeing the Leisure select & levels and Vehicle select & levels LEDs both flashing while you drive is completely normal - it just means the EC155 is picking up the engine run signal, so its internal split-charge relay has engaged. On older panels with green LEDs, the same thing is shown by the middle yellow LED flashing instead.
Either way, once the EC155 detects that engine run signal, it also switches off the 12V supply to the living area.
Q: How do I calibrate the EC480 battery amps and battery size?
Turn off the van's 12V supply, then go to the screen showing the manufacturer's logo (e.g. Autotrail) and press the Up and Down arrows at the same time to enter programming mode, then navigate to (a) Battery Size - set to the right capacity - and (b) AH Start Point - which should be your battery's estimated charge, i.e. 100% if fully charged - using Select (<) to adjust each. Scroll to 'Exit Advanced' and press Select to leave.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a second leisure battery to my Auto-Trail motorhome?
On an Auto-Trail, adding an extra leisure battery is normally simple - every current model and most older ones already have a dedicated connector, so the extra battery harness just plugs in.
Ideally pick a second battery of the same make, type and capacity as the one you have. If that's not possible, at least keep the capacity the same and never mix battery types (for example, don't pair a 'wet' battery with an AGM one).
Sargent sells the harness through its web shop (https://sargentltd.co.uk/shop/product/auto_trail_additional_battery_harness_2011-2016/229). It's the newer type, fitted to Auto-Trail vans from 2011, but it suits older vans too because the battery connector hasn't changed.
To fit it:
- Connect the harness to the new battery, making sure both terminals are tight and their covers are back on.
- Secure the battery in its box or compartment (this varies by year and model) without trapping the harness.
- Take the protective cap off the vehicle's spare battery connector.
- Plug the new battery in.
With an EC328 or EC700 system, that's it - the extra battery is ready to charge and use.
With an EC500 and the EC480 colour LCD panel, also set the battery size to the new total in the advanced settings (two 100Ah batteries means 200Ah), then recalibrate the current sensor.
To change the battery size:
- On the home screen showing the brand logo, press both the up and down arrows at once and keep them pressed.
- Let go once the screen changes.
- Scroll to 'Battery Size' and use select to raise it to the new total.
- Go back up to 'Exit Advanced', then press select to return to normal use.
Don't worry if the Ah reading drops afterwards - it takes a few charge and discharge cycles to line up with the real capacity, which is normal.
To recalibrate the current sensor:
- Turn the charger off, and switch the control panel off at its power button.
- Go to the active battery screen.
- Hold select until 'calibrating please wait….' appears.
- Let go - calibration is done.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
Q: Can I connect additional solar panels to my system?
How much solar you can add through the PSU comes down to the fuse protecting that circuit, which varies by system - the maximum recommended wattage through the PSU is 120W for EC325/EC328/EC500/EC600, 80W for EC400, and 150W for EC700/EC800/EC400+. You can go beyond that by wiring extra panels straight onto the leisure battery via their own regulator and a correctly-sized fuse, though you'll lose the ability to see that extra solar's output on the control panel.
Any system without a PSU solar input at all needs its solar wired directly onto the leisure battery this way regardless - and there's no upper wattage limit when connecting straight to the battery like this.
SargentEC200 Series Systems
Battery Charger / Power Management11442 FAQs
EC200 Series Systems
Battery Charger / Power ManagementTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | No 240V power - the hook-up lead isn't connected between the site and the vehicle | The hook-up lead from the site to the vehicle isn't plugged in. | Plug the hook-up lead in at both ends, following the mains hook-up steps, and make sure it's pushed fully into the socket on the bottom of the PSU2007 too. | DIY Safe |
N/A | No 240 volt output - RCD switched off | RCD switched off. | Reset the RCD as per the mains connection instructions. | DIY Safe |
N/A | No 240 volt output - RCD not operating correctly | RCD not operating correctly. | Check the supply's polarity. If the RCD keeps tripping, there's most likely a wiring or equipment fault, so call your dealer. | DIY Check / Tech Fallback |
N/A | No 240 volt output - MCB switched off | MCB switched off. | Reset the MCB: switch it off (down), then on again (up). If it keeps tripping, there's most likely a wiring or equipment fault, so call your dealer. | DIY Check / Tech Fallback |
N/A | No 240V power - the site's supply is off or too weak | No or deficient supply from the site. | Contact the site warden for assistance. | Professional Intervention Required |
N/A | No 240 volt output - other fault | Other fault. | Contact your dealer. | Professional Intervention Required |
N/A | No 12V power - there's no mains (240V) supply | No 240v supply. | Check the 240V supply first: the hook-up lead is plugged in at both ends (including the socket on the bottom of the PSU2007), the RCD and MCB are both switched on (reset either one if it has tripped), and the site's own supply is actually live. If the site's supply is the problem, ask the site warden for help; if none of these is the cause, contact your dealer. | DIY Check / Tech Fallback |
N/A | No 12 volt output - charger not switched on | Charger not switched on. | Turn the charger switch to on (I); it lights up when it is on. | DIY Safe |
N/A | No 12 volt output - battery not connected and/or charged | Battery not connected and/or charged. | Install a charged battery as per the battery type/selection instructions. | DIY Safe |
N/A | No 12V power - the control panel's power switch is off | The control panel's power switch is off. | Turn the power on at the control panel. | DIY Safe |
N/A | No 12V power - the battery is flat or its fuse has blown | Battery flat or battery fuse blown. | Recharge the battery, check the fuses, and confirm charging voltage is actually reaching the battery. | DIY Safe |
N/A | No 12 volt output - fuse blown | Fuse blown. | Make sure every fuse is sound and is the rating shown in the vehicle's fuse table. | DIY Safe |
N/A | No 12 volt output - equipment switched off / unplugged | Equipment switched off or unplugged. | Make sure the appliance is switched on and plugged into the 12V supply. | DIY Safe |
N/A | No 12 volt output - other fault | Other fault. | Contact your dealer. | Professional Intervention Required |
N/A | Control panel has no display | Batteries discharged, PSU2007 charger switch off, or mains supply not connected. | Check the batteries, switch the PSU2007's charger on and make sure the mains supply is plugged in. Then check the control panel's connecting lead, both at the PSU2007 and behind the panel. If it still won't work, contact your dealer. | DIY Check / Tech Fallback |
N/A | 12v power turns off unexpectedly | Either the battery-save feature has cut in to protect the vehicle battery (because the leisure battery is flat), or the engine has been started, which switches all the equipment off to meet EMC rules. | This is normal protective behaviour in both cases - no fault action needed. | DIY Safe |
N/A | Control panel display corrupt / erratic function | Display fault or the control panel needs rebooting. | Reboot the control panel: pull its bezel down and lift it forward to take it off, remove the two fixing screws and unplug the panel's lead. After half a minute, plug it back in and put it back together. | DIY Safe |
N/A | Control panel contrast poor | Contrast preset needs adjusting. | Observe the control panel handling instructions. Take off the control panel bezel and undo the two fixing screws to bring the panel out, but don't unplug it. Adjust the contrast preset on the back of the control panel using a jeweller's screwdriver. | DIY Safe |
N/A | Control panel current reading incorrect | Current sensor needs calibrating. | Contact your dealer for the current calibration process. | Professional Intervention Required |
Frequently Asked Questions
Q: Is it possible to charge the vehicle (starter) battery using my system?
Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.
On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.
CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.
Q: Why do the LEDs on my EC155 control panel flash while I'm driving?
On newer panels with blue LEDs, seeing the Leisure select & levels and Vehicle select & levels LEDs both flashing while you drive is completely normal - it just means the EC155 is picking up the engine run signal, so its internal split-charge relay has engaged. On older panels with green LEDs, the same thing is shown by the middle yellow LED flashing instead.
Either way, once the EC155 detects that engine run signal, it also switches off the 12V supply to the living area.
SargentEC300 Series Systems
Battery Charger / Power Management3006 FAQs
EC300 Series Systems
Battery Charger / Power ManagementTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | EC325, EC328 or EC300 control panel's battery current reading doesn't look right | The PSU's current sensor has fallen out of calibration with the control panel | If you've got a solar panel fitted, cover or disconnect it first (or do this at night) so it doesn't throw off the calibration. Turn the mains charger off using the switch at the PSU's top right (skip this if you're not on hook-up), and switch off the control panel's power button (top-left) to disconnect the van's leisure loads - the fridge stays powered even with the panel off, so switch that off locally too. Note the software version shown on the main screen, then scroll down to the battery current display and press and hold select (the middle button) - after a few seconds it'll show 'Calibrating Please Wait' before returning to the current screen. On V1.x software (V1.2-V1.4), hold select once more to save the new values; V2.x and above doesn't need this extra step. Once done, the display should read 0.0A once the backlight times out (a reading of -0.1A with the backlight on is normal). Turn the panel back on and switch a few lights on to see a negative reading, then switch the charger on to watch it go positive as the battery charges. | DIY Safe |
N/A | The EC480 panel's battery amp-hour (AH) reading looks wrong - typically because the leisure battery's been charged away from the van, or a bigger/extra battery has been fitted | The AH calculation is out of sync due to independent battery charging or a battery change, requiring a reset of the AH start point. | Turn off the van's 12V supply, then go to the screen showing the manufacturer's logo (e.g. Autotrail) and press the Up and Down arrows at the same time to enter programming mode, navigate to (b) AH Start Point, and use Select (<) to set it to your battery's estimated charge level (100% if fully charged). Scroll to 'Exit Advanced' and press Select to leave. | DIY Safe |
N/A | EC480 or EC300 panel is showing an inaccurate current (A) reading - can happen after fitting a replacement control panel | The ammeter within the EC500 PSU is uncalibrated relative to the control panel. | Turn off the van's 12V supply and the battery charger, and cover any solar panels if you can. Go to the active battery screen (on an EC300, the Battery Current screen), then press and hold Select (<) to begin calibration - the 'A'/'Batt Amps' reading will reset to 0, and once done the display should read correctly again. | DIY Safe |
Frequently Asked Questions
Q: Is it possible to charge the vehicle (starter) battery using my system?
Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.
On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.
CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.
Q: How do I calibrate the EC480 battery amps and battery size?
Turn off the van's 12V supply, then go to the screen showing the manufacturer's logo (e.g. Autotrail) and press the Up and Down arrows at the same time to enter programming mode, then navigate to (a) Battery Size - set to the right capacity - and (b) AH Start Point - which should be your battery's estimated charge, i.e. 100% if fully charged - using Select (<) to adjust each. Scroll to 'Exit Advanced' and press Select to leave.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a second leisure battery to my Auto-Trail motorhome?
On an Auto-Trail, adding an extra leisure battery is normally simple - every current model and most older ones already have a dedicated connector, so the extra battery harness just plugs in.
Ideally pick a second battery of the same make, type and capacity as the one you have. If that's not possible, at least keep the capacity the same and never mix battery types (for example, don't pair a 'wet' battery with an AGM one).
Sargent sells the harness through its web shop (https://sargentltd.co.uk/shop/product/auto_trail_additional_battery_harness_2011-2016/229). It's the newer type, fitted to Auto-Trail vans from 2011, but it suits older vans too because the battery connector hasn't changed.
To fit it:
- Connect the harness to the new battery, making sure both terminals are tight and their covers are back on.
- Secure the battery in its box or compartment (this varies by year and model) without trapping the harness.
- Take the protective cap off the vehicle's spare battery connector.
- Plug the new battery in.
With an EC328 or EC700 system, that's it - the extra battery is ready to charge and use.
With an EC500 and the EC480 colour LCD panel, also set the battery size to the new total in the advanced settings (two 100Ah batteries means 200Ah), then recalibrate the current sensor.
To change the battery size:
- On the home screen showing the brand logo, press both the up and down arrows at once and keep them pressed.
- Let go once the screen changes.
- Scroll to 'Battery Size' and use select to raise it to the new total.
- Go back up to 'Exit Advanced', then press select to return to normal use.
Don't worry if the Ah reading drops afterwards - it takes a few charge and discharge cycles to line up with the real capacity, which is normal.
To recalibrate the current sensor:
- Turn the charger off, and switch the control panel off at its power button.
- Go to the active battery screen.
- Hold select until 'calibrating please wait….' appears.
- Let go - calibration is done.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
Q: Can I connect additional solar panels to my system?
How much solar you can add through the PSU comes down to the fuse protecting that circuit, which varies by system - the maximum recommended wattage through the PSU is 120W for EC325/EC328/EC500/EC600, 80W for EC400, and 150W for EC700/EC800/EC400+. You can go beyond that by wiring extra panels straight onto the leisure battery via their own regulator and a correctly-sized fuse, though you'll lose the ability to see that extra solar's output on the control panel.
Any system without a PSU solar input at all needs its solar wired directly onto the leisure battery this way regardless - and there's no upper wattage limit when connecting straight to the battery like this.
Auto-TrailGas Supply System (Motorhome, 2007 Model Year)
Gas Regulator / Supply3000 FAQs
Gas Supply System (Motorhome, 2007 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The gas flame lifts clear of the burner instead of sitting on it. | Gas pressure is too high | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
N/A | Yellow flame causing soot | Gas pressure is too low | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
N/A | Burner accidentally extinguishes | — | Turn the control off and leave it at least a minute before trying to relight it. | DIY Safe |
TrumaTrumavent TEB-3 / TN-3 Fan
Space Heater Accessory / Fan1102 FAQs
Trumavent TEB-3 / TN-3 Fan
Space Heater Accessory / FanTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Control panel is without function and the fan runs in the reverse direction | Incorrect polarity of the control panel and power supply connectors | Plug the control panel and power supply connectors back in the right way round - with the polarity reversed, the panel won't work and the fan turns backwards. | DIY Safe |
N/A | Fan does not operate | Blown appliance fuse (F1) or disconnected power supply | Disconnect the fan from its power supply, check fuse F1 on the electronic control unit, and fit an identical replacement (2.5A, medium time-lag). Have a specialist carry out repairs if the problem continues. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: What heaters are compatible with the TEB-3 and TN-3 fans?
These fans are designed for installation on Truma S 3004 or S 5004 heaters.
Q: What type of fuse is required for the TEB-3 12V model?
A medium time-lag 2.5A fuse (5 x 20mm) to EN 60127-2-3 - e.g. ESKA 521021 or Littelfuse 233 02.5P.
TrumaUltraheat electric additional heater
Space Heater Accessory / Booster3105 FAQs
Ultraheat electric additional heater
Space Heater Accessory / BoosterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Even with Ultraheat switched on, the control panel's green LED stays dark | No 230 V~ power supply available to the unit. | — | Check 230 V~ power supply: verify if other 230 V~ appliances work in the vehicle, check if the line power cable is connected, check if the campsite fuse/circuit breaker has tripped, check if the vehicle residual current circuit-breaker (FI) or distribution board fuses have tripped. | DIY Safe |
Unusual noises or smells | Potential obstruction, dust accumulation, or overheating condition. | — | Turn off the gas supply, the heater and Ultraheat, and have a qualified expert check the system. | DIY Check / Tech Fallback |
Even with Ultraheat switched on, the control panel's green LED stays unlit. | No 230V power supply is available or reaching the device. | — | Check the 230V power supply: verify if other 230V appliances in the vehicle work, ensure the line power cable is connected, check if the campsite fuse box has tripped, and inspect the vehicle's internal 230V distribution board fuses and residual current circuit-breaker (RCCB). | DIY Safe |
N/A | Damage from improper cable routing or fan operation | Cables routed too close to hot parts, or the fan run without the proper warm-air ducts directing hot air onto the control unit. | Route cables away from hot parts and ensure the correct warm-air ducts are fitted before running the fan. | DIY Safe |
Frequently Asked Questions
Q: Can I use Ultraheat with older Truma S heaters like the Trumatic S 3002?
No - Ultraheat can't be used with any S-heater built before 04/2012, nor with the Trumatic S 3002, S 3002 P, S 5002, S 2200, S 55 T, or S 3002 K / S 5002 K.
Q: What fan setting should be used during electrical mode?
On electrical mode, run the fan at level 3 or above (manual or automatic) to spread warm air through the vehicle quickly and evenly.
Q: Can the Ultraheat be operated separately outside of a Truma S-heater?
No - Ultraheat (the electric additional heater) is only approved for fitting and running inside a compatible S-heater, never on its own or outside a vehicle.
Q: What power settings are available on the Ultraheat?
The additional heater features three operating power levels: 500 Watts, 1000 Watts, and 2000 Watts.
Q: Can the S-heater run on gas and the electric Ultraheat together?
Yes - the S-heater can run on gas while the electric additional heater runs too, though the additional heater may cut out on its own to guard against overheating.
ThetfordN145/N150/N180 Refrigerator (Auto-Trail & Auto-Sleepers/Coachman fitment, 2004-2010)
Fridge / Freezer9290 FAQs
N145/N150/N180 Refrigerator (Auto-Trail & Auto-Sleepers/Coachman fitment, 2004-2010)
Fridge / FreezerTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The fridge fails to work | — | Ensure the correct procedure has been followed for starting the refrigerator. Check that the fridge is level. Ascertain whether it is possible to run the fridge on any of the energy sources. | DIY Safe |
N/A | The fridge fails to work using gas | Empty gas bottle or a closed LP gas valve. | Make sure the gas bottle is not empty. Make sure all LP gas valves are open. | DIY Safe |
N/A | The fridge does not work on 12V | No 12V supply, a blown fuse, or the 12V switch is off. | Check the 12V supply is connected to the refrigerator. Ensure the fuse on the 12V supply is intact. Check the 12V switch is on. | DIY Safe |
N/A | The fridge fails to work on 230V | No 230V supply or a blown fuse. | Check the 230V supply is connected to the fridge. Make sure the fuse is intact. | DIY Safe |
N/A | The fridge is not cold enough | Inadequate ventilation (partial blockage of the grilles), a frosted-up evaporator, incorrect temperature control setting, incorrect gas pressure, or ambient temperature too high. | Check ventilation passages/grilles are not blocked. Check the evaporator for frost build-up. Check the temperature control setting. Check the gas pressure regulator at the gas container. Be aware very high ambient temperatures can reduce cooling performance. | DIY Safe |
1 | Refrigerator LCD displays fault code 1 (AC heater low current) | AC heating element drawing lower current than expected. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
2 | Refrigerator LCD displays fault code 2 (DC heater low current) | DC heating element drawing lower current than expected. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
3 | Refrigerator LCD displays fault code 3 (AC heater ON, should be OFF) | AC heater failing to switch off correctly. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
4 | Refrigerator LCD displays fault code 4 (DC heater ON, should be OFF) | DC heater failing to switch off correctly. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
5 | Refrigerator LCD displays fault code 5 (senses flame when gas should be OFF) | Flame sensor detecting a flame that should not be present. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
6 | Refrigerator LCD displays fault code 6 (senses gas output terminal ON when should be OFF) | Gas output terminal fault. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
7 | Refrigerator LCD displays fault code 7 (senses gas output terminal OFF when should be ON) | Gas output terminal fault. | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
8 | Refrigerator LCD displays fault code 8 (AC mains supply is 20% below nominal) | Controls are in manual AC mode but the voltage supply is too low. | Check 230V is plugged in - if so, the voltage supply is too low. Contact the site owner. | DIY Safe |
9 | Refrigerator LCD displays fault code 9 (gas lock-out because flame fails to ignite after 30 seconds) | Controls are in manual gas mode but the flame fails to ignite - gas cylinder empty or isolation valve closed. | Check if the gas cylinder is empty, or if the isolation valve is closed. Select another energy source. Reset the refrigerator 3 or 4 times in gas mode until the flame ignites. Contact your dealer or Thetford Service Centre if the problem persists. | DIY Check / Tech Fallback |
10 | Refrigerator LCD displays fault code 10 (no 'engine running' signal present in manual DC mode) | Controls are in manual DC mode and the engine is not running - the refrigerator can only cool on 12V when the engine is running. | Start the engine or select a different energy source. | DIY Safe |
11 | Refrigerator LCD displays fault code 11 (no energy source available in AUTO mode) | Controls are in AUTO mode but no energy source is available. | Start the engine, connect the 230V supply, or open the gas supply, then reset the refrigerator by turning it off and on again. | DIY Safe |
12 | Refrigerator LCD displays fault code 12 | — | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
13 | Refrigerator LCD displays fault code 13 (thermistor fails, control automatically switches to Backup mode (BOS)) | Thermistor connector not correctly plugged in. | Check if the connector above the fin on the inside of the cabinet is correctly plugged in. If so, contact your dealer or Thetford Service Centre. | DIY Check / Tech Fallback |
14 | Refrigerator LCD displays fault code 14 (display board and power board lost communication with each other) | — | Contact your dealer or Thetford Service Centre. | Professional Intervention Required |
18 | Refrigerator LCD displays fault code 18 on start-up | Normal start-up behaviour - all LCD segments lighting is not a fault. | Wait a few seconds for the refrigerator to start up normally. No action needed. | DIY Safe |
Auto-TrailWater System (Motorhome, 2007 Model Year)
Water System Component2001 FAQ
Water System (Motorhome, 2007 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The water pump keeps running for more than 5 to 10 seconds after every tap has been shut off. | Possible leak in the system | Check the whole water system for leaks without delay, and make a habit of powering the pump down from its control panel every time you leave the vehicle. | DIY Safe |
N/A | Aerated water from a tap | There may be a leak on the pump's suction side. | Look for a leak where the pump draws water in and repair as needed. | DIY Safe |
Frequently Asked Questions
Q: How do I drain down the water system for winter or storage?
Open the drain cock on the main tank, drain the heater, and open any drain cocks in the pipework. Leave all the taps open too, then wait around five minutes for everything to clear.
TrumaUltrastore Water Heater
Water Heater5100 FAQs
Ultrastore Water Heater
Water HeaterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The heater switches on but doesn't run (gas operation) | No 12V supply, or a window above the cowl is open. | Check the power supply is at least 10.5V, check the water heater's fuse, and shut any window that's above the cowl. | DIY Safe |
N/A | The heater switches on but doesn't run, and the red lamp comes on (gas operation) | Cowl cover fitted, air in the gas supply, no gas supply, or incorrect gas pressure. | Take off the cowl cover and/or clear any blockage. Check the gas valves and gas bottle. Switch the appliance off for 5 minutes and back on to unlock it and purge any trapped air. | DIY Safe |
N/A | The heater runs for a while, then the red lamp comes on (gas operation) | Over-temperature thermostat has operated. | Top up the water content if needed (close the drain valve first). Switch the appliance off for 5 minutes and back on to unlock it. | DIY Safe |
N/A | The heater won't run once switched on (electrical operation) | No 230V supply voltage, or the over-temperature thermostat has operated. | Connect to the site's mains supply and/or check the residual current breaker. Top up the water content if needed (close the drain valve first). The electric heating element has its own excess-temperature cut-out - use the control panel to turn it off, wait 5 minutes, then turn it back on. | DIY Safe |
N/A | The safety/drain valve is dripping water | Water pressure too high. | Check the water pressure doesn't exceed 2.8 bar - fit a pressure reducer if it's on mains water. | DIY Safe |
N/A | Hot water comes out when the cold tap is opened | Hot water flows back through the cold water supply. | Fit a non-return valve on the cold supply as the installation instructions describe. If it keeps happening, contact Truma Service. | DIY Check / Tech Fallback |
