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Auto-Trail • Imala • 2026
Complete guide — 72 diagnostic faults and 37 FAQs across 10 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-TrailAwning (Imala, 2026 Model Year)
Awning0001 FAQ
Awning (Imala, 2026 Model Year)
AwningFrequently Asked Questions
Q: How do I wind the wind-out awning in and out?
Locate the socket on the left side of the awning case and insert the winding handle, then turn clockwise - the fabric starts to unroll after a couple of turns. Once it's out to about a metre, stop and lower the support legs, adjusting their length until they reach the ground, then keep unrolling until the awning is fully extended.
Adjust the legs' height so the fabric sits taut and rain can run off, then pull the handle back out. It's worth pegging the legs down too. To put it away, reverse the process - wind anti-clockwise until it snaps back into the box, then keep turning slowly until the handle stops, which locks it shut.
TrumaiNet X Panel / Truma iNet X Pro Panel
Control Panel (General)9006 FAQs
iNet X Panel / Truma iNet X Pro Panel
Control Panel (General)Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Control unit cannot be switched on | The control unit cannot be powered on or started. | — | Check the 12 V power supply and inspect vehicle power supply fuses, replacing them if necessary. | DIY Safe |
Error messages (Appliance Error) | An error occurred in a connected appliance. | — | Follow the suggested solutions on the display and confirm the error using the control unit. | DIY Safe |
App issues | Connectivity or functional issue with the iNet X App. | — | Check that the application is updated to the latest version and perform an update if necessary. | DIY Safe |
Control panel won't switch on | Power supply issue or blown fuse. | — | Check power supply (12 V) and check vehicle power supply fuses, replacing them if necessary. | DIY Safe |
Connected appliance fault | An error has occurred in a connected appliance. | — | View suggested solutions on the display and follow the instructions to acknowledge and reset faults on the control panel. | DIY Safe |
App connection/operation problems | App version may be outdated or connection lost. | — | Make sure you're running the latest version of the app (update it if not), that Bluetooth is turned on, and that you're within range. | DIY Safe |
Control panel won't switch on | The control panel fails to power on. | — | Check the 12 V power supply. Check the vehicle's electrical power supply and replace the fuse if necessary. | DIY Safe |
Error warnings (on connected device) | An error has occurred in a connected device, showing suggested troubleshooting solutions on the screen. | — | Follow the instructions on the screen and acknowledge the error on the control panel display. | DIY Safe |
App issues | Issues or malfunctions relating to the mobile app connection or functionality. | — | We recommend checking for app updates and updating the app if necessary. | DIY Safe |
Frequently Asked Questions
Q: How does standby mode work?
If no input is made for 60 seconds, the display changes to the lock menu, and after a further 60 seconds, the display turns off to save power. It can be reactivated by briefly pressing the Home button.
Q: Can multiple mobile devices be connected via Bluetooth?
Yes - you can pair several devices, and up to 3 phones or tablets can be connected to operate it at once.
Q: How do I switch on the control panel?
Press the Home button briefly for 1 second. The start screen will open in the display, followed by the main menu.
Q: How do I switch off the control panel?
Choose 'Switch off' in the main menu, then 'Switch off' again in the submenu. Bear in mind this also turns off every heater and air conditioner connected to the panel.
Q: How do I connect my mobile device via Bluetooth?
Turn on Bluetooth on your phone or tablet, keep it within range of the control panel, and follow the display's setup wizard together with the app's instructions.
Q: What is the service life of the integrated battery?
Its built-in battery, which keeps your settings (time, language, appliance settings), lasts roughly eight years. A dealer can replace it if you ask.
Auto-TrailElectrical System (Imala, 2026 Model Year)
Electrical0001 FAQ
Electrical System (Imala, 2026 Model Year)
ElectricalFrequently Asked Questions
Q: Which fuse or MCB protects which circuit, and what rating should I use to replace one?
On the PSU (fuses 2 to 10 show a red LED beneath them once blown, while the charger's own fuse has a green LED to confirm it's working): Fuse 1 (25A, white) - Charger; Fuse 2 (7.5A, brown) - Permanent 12V; Fuse 3 (10A, red) - 12V Sockets; Fuse 4 (10A, red) - Appliances/Fans; Fuse 5 (15A, blue) - Compressor Fridge (when fitted); Fuse 6 (10A, red) - Pumps; Fuse 7 (10A, red) - Light Main & Dimmer 1; Fuse 8 (10A, red) - Light Main & Dimmer 2; Fuse 9 (5A, tan) - Awning/Entry Light; Fuse 10 (10A, red) - En Route/Electric Step; Fuses 11-13 (15A/7.5A/5A) - Spare; Fuse 14 (15A, blue) - Solar (rear fitting).
MCBs: MCB 1 (10A) - 230V sockets/cooker; MCB 2 (16A) - Extra 230V sockets/heating system; MCB 3 (10A) - Fridge/Separate Water Heater/Charger/Aircon. Always fit a replacement fuse rated the same as the original - never a higher one, since that risks damage to the wiring harness. If a new fuse blows again straight away, don't just keep swapping it out - get the underlying fault checked and speak to your dealer.
SargentAC-DC Battery Chargers
Standalone Battery Charger (Accessory)5005 FAQs
AC-DC Battery Chargers
Standalone Battery Charger (Accessory)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The electrical system shuts down by itself randomly. | Overvoltage - the Sargent system shuts down as soon as it detects more than 15V, usually because of a faulty solar regulator or a mains charger fault | To check whether the solar regulator's at fault, see if the random shutdowns only happen during sunny daytime hours when the regulator's actually active - disconnecting the solar input, or covering the panel, is a good way to test this. You could also measure the regulator's output voltage directly, though that reading can jump around depending on cloud cover. For the charger, a fixed-voltage type should never read above 13.8V; if you've got a PX300 fitted, its product page has a downloadable attachment for checking it's working correctly. | DIY Safe |
N/A | Battery is overheating and showing symptoms of being overcharged. | A failed cell within the lead-acid battery (turning it effectively into a 10V battery, causing it to draw more current and overheat under normal charge voltage). | Check the battery itself for a failed cell first. If you suspect the charger rather than the battery, see the separate troubleshooting for a PX300 that isn't working correctly. | DIY Safe |
N/A | Lithium battery has entered Deep Sleep mode (DSLP) with State of Charge reduced to 0% and output switched off. | The battery State of Charge has reduced to 0%. | Get the battery back on charge as soon as you can, since leaving it will shorten its lifespan and hurt performance. If it's gone into Deep Sleep, the Sargent PX310 charger's own 'lithium wakeup' feature may be able to rouse it and start charging normally - or you can briefly apply a fixed 12-15V across the terminals yourself. | DIY Safe |
N/A | Lithium battery has gone into Under Voltage Protection (UVP) after a cell dropped below 2.5V (or the terminals fell below 10V), cutting off output entirely | Critical low internal voltage of battery cells due to deep discharge. | Get it back on charge immediately - a fixed-voltage charger will bring the cells back up to the level at which they'll switch back on (2.8V per cell, or 11.2V total across four cells). Depending on how deeply discharged it is, this can take up to 30 minutes. | DIY Safe |
N/A | PX300 charger isn’t working correctly | — | Head to the PX300's product page, download the attachment linked there, and follow its instructions to check the charger's output voltages and confirm it's working properly. | DIY Safe |
Frequently Asked Questions
Q: What happens when the Sargent control system detects the battery State of Charge falls to 15%?
First, an alert appears on the control panel's screen, warning that the battery needs recharging.
Q: And if it's still not recharged and drops further, down to 5%?
The system alerts again, then switches off every circuit it controls to stop further discharge - though anything wired directly to the battery, bypassing the control system, will keep drawing current regardless.
Q: How can I extend the lifespan of a Sargent lithium battery?
Steer clear of frequent deep discharges, and try to keep it sitting at a partial charge - ideally somewhere between 40% and 80% - rather than running it right down. Don't treat Under Voltage Protection (UVP) kicking in as your cue to recharge; by then it's already past where you want to be.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
SargentEC700 Series Systems
Battery Charger / Power Management3007 FAQs
EC700 Series Systems
Battery Charger / Power ManagementTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | EC700 or EC800 control panel's battery current reading doesn't look right | — | Switch the mains charger off at the EC700/EC800 PSU (skip this if you're not on a mains hook-up). Press and hold the cog (system settings) button to open advanced settings, then use the arrow to move to page 2 and press 'Calibrate'. A pop-up warns that the van's power will briefly cut out while calibrating - accept it, and the current sensor calibrates itself. Once power's back, the current reading should show correctly again. | DIY Safe |
N/A | Leisure batteries keep discharging, or don't hold their charge as long as they should | In the vast majority of cases, this comes down to a faulty or under-performing battery - even a brand new one can be the culprit. | Before testing, give the leisure battery a full charge of 24 hours or more, turn the charger off, disconnect or cover the solar panel so it can't affect readings, and disconnect the Stinger alarm if one's fitted - if two batteries are fitted, test them one at a time. To check the PSU's own draw, fit an ammeter or plug-in meter where the leisure battery fuse normally sits: with the PSU's shutdown button out the reading should be zero (anything else means extra equipment is drawing current and should be disconnected); with the button in, compare the reading against the system's published Power OFF figures; and with the button in and the panel switched on (everything else off), compare against the Power ON figures. To check the charger, note the battery voltage on the panel or at the terminals (expect around 12.7V, or 13-13.5V if recently charged), switch the mains charger on and watch the voltage rise and settle at 13.6V float, then switch on some lights and confirm it shifts to 14.4V. To check the battery's actual capacity, switch the panel on, turn on enough lights to draw about 5A, and time how long it takes to discharge down to 10V (when the panel warns and cuts the power) - multiply the discharge current by the elapsed hours to get the real Ah delivered, and repeat the test if the result looks low. A battery that keeps testing poorly should go back to its supplier or manufacturer for proper discharge testing. | DIY Safe |
N/A | Ammeter still shows a reading even with the PSU shutdown button pulled out | Something's been added to the system since the original installation and is drawing current that shouldn't be there | Disconnect this extra equipment. | DIY Safe |
Frequently Asked Questions
Q: Is it possible to charge the vehicle (starter) battery using my system?
Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.
On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.
CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.
Q: How do I calibrate an EC700 control panel?
Start by switching the EC700 PSU off, then switch the shutdown button on again while continuously tapping the control panel screen. Once the system powers up you'll see a blue screen prompting you to touch 3 dots - do that, and the panel will show 'calibrated' on the blue screen, then go back to its usual display, completing the process.
Q: How do I calibrate an EC800 control panel?
Start by switching the EC800 PSU on and powering up the control panel via its power button. Then press and hold that power button - after 5 seconds the screen goes off, but keep holding for another 15 seconds until a blue screen comes up asking you to tap 3 dots. Do that, and the panel will show 'calibrated' on the blue screen, then go back to its usual display, completing the process.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a second leisure battery to my Auto-Trail motorhome?
On an Auto-Trail, adding an extra leisure battery is normally simple - every current model and most older ones already have a dedicated connector, so the extra battery harness just plugs in.
Ideally pick a second battery of the same make, type and capacity as the one you have. If that's not possible, at least keep the capacity the same and never mix battery types (for example, don't pair a 'wet' battery with an AGM one).
Sargent sells the harness through its web shop (https://sargentltd.co.uk/shop/product/auto_trail_additional_battery_harness_2011-2016/229). It's the newer type, fitted to Auto-Trail vans from 2011, but it suits older vans too because the battery connector hasn't changed.
To fit it:
- Connect the harness to the new battery, making sure both terminals are tight and their covers are back on.
- Secure the battery in its box or compartment (this varies by year and model) without trapping the harness.
- Take the protective cap off the vehicle's spare battery connector.
- Plug the new battery in.
With an EC328 or EC700 system, that's it - the extra battery is ready to charge and use.
With an EC500 and the EC480 colour LCD panel, also set the battery size to the new total in the advanced settings (two 100Ah batteries means 200Ah), then recalibrate the current sensor.
To change the battery size:
- On the home screen showing the brand logo, press both the up and down arrows at once and keep them pressed.
- Let go once the screen changes.
- Scroll to 'Battery Size' and use select to raise it to the new total.
- Go back up to 'Exit Advanced', then press select to return to normal use.
Don't worry if the Ah reading drops afterwards - it takes a few charge and discharge cycles to line up with the real capacity, which is normal.
To recalibrate the current sensor:
- Turn the charger off, and switch the control panel off at its power button.
- Go to the active battery screen.
- Hold select until 'calibrating please wait….' appears.
- Let go - calibration is done.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
Q: Can I connect additional solar panels to my system?
How much solar you can add through the PSU comes down to the fuse protecting that circuit, which varies by system - the maximum recommended wattage through the PSU is 120W for EC325/EC328/EC500/EC600, 80W for EC400, and 150W for EC700/EC800/EC400+. You can go beyond that by wiring extra panels straight onto the leisure battery via their own regulator and a correctly-sized fuse, though you'll lose the ability to see that extra solar's output on the control panel.
Any system without a PSU solar input at all needs its solar wired directly onto the leisure battery this way regardless - and there's no upper wattage limit when connecting straight to the battery like this.
Auto-TrailGas Supply System (Imala, 2026 Model Year)
Gas Regulator / Supply2000 FAQs
Gas Supply System (Imala, 2026 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Flame lifting away from the gas burner | Gas pressure is too high | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
N/A | Yellow flame producing soot on gas appliances | Gas pressure is too low | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
TrumaCombiNeo 4 (E) / CombiNeo 6 (E)
Heating System (Space/Water)6004 FAQs
CombiNeo 4 (E) / CombiNeo 6 (E)
Heating System (Space/Water)Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Appliance will not start | Gas supply disrupted or air in the gas line. | — | Confirm the gas cylinder and shut-off valves are open. It may take several attempts to draw gas fully through to the appliance. | DIY Safe |
W434H | Air bubbles have stopped appearing in the water container. | — | Switch off pressure pump, open FrostControl manually for about 15 seconds to drain approx. 2 litres of water, close FrostControl, switch pump back on, open hot water tap to bleed air, and wait briefly for the air bubble to rebuild. | DIY Safe |
Water's running straight back out - the water container won't fill | FrostControl is open. | — | Close FrostControl. | DIY Safe |
The water container won't drain even with FrostControl open | Bottom outlet of FrostControl or L-piece blocked, water pipe frozen, or aeration system blocked. | — | Check openings for dirt, slush, ice, or leaves and remove; thaw frozen water pipes; check venting hose for kinks or blockages. | DIY Safe |
Water drips/flows from elbow connection valve into venting hose | The elbow connection valve is scaled up or dirty. | — | Descale, clean, or replace the elbow connection valve. | DIY Safe |
Water is dripping/flowing from FrostControl floor outlet | Water pressure too high. | — | Check the pump pressure doesn't exceed 2.8 bar / 280 kPa, fitting a pressure reducer if it's on mains water. | DIY Safe |
Frequently Asked Questions
Q: Can the CombiNeo be operated while driving?
Yes, operation while driving is permitted provided that national regulations and rules are followed, and an appropriate safety shut-off device (such as Truma MonoControl CS or DuoControl CS) is installed.
Q: Why does FrostControl open automatically?
FrostControl opens automatically at temperatures below approximately 3 °C to protect the water system from frost damage, or in the event of overpressure in the system.
Q: How do I deal with winter operation using gas?
For operation at temperatures below 10 °C, propane must be used because butane stops vaporizing at around 0 °C.
Q: How often must the water container be descaled?
Descale the water container once a year, or whenever the control panel prompts you to.
Dometic10-Series
Fridge / Freezer344510 FAQs
10-Series
Fridge / FreezerTechnical Specifications
Reference
- Power icon (circle with vertical line) ON/OFF button
- Warning triangle Fault indication
- Battery icon Operating with DC power
- Flame icon Operating with gas
- Plug icon Operating with AC power
- Letter A Automatic mode
- Thermometer icon (segmented) Temperature indication
- MODE circle icon Energy selection button
- Thermometer icon (plain) Temperature selection button
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | [230V AC] The refrigerator does not work on AC | The AC supply's fuse has blown, or the vehicle isn't plugged into the mains | Check and replace the AC fuse, and ensure the vehicle is connected to a live mains supply. | DIY Safe |
N/A | [12V DC] The refrigerator does not work / no power on DC | The DC supply's fuse or the vehicle's fuse has blown, or the vehicle battery is flat | Check and replace the DC fuse and vehicle fuse, and check/charge the vehicle battery. | DIY Safe |
N/A | [Gas] The refrigerator does not work on gas | The gas cylinder has run out, the gas valve is shut, or there's air in the gas pipe | Check the gas cylinder level, open the gas valve, and bleed air from the supply line. | DIY Safe |
N/A | [Gas/Cooling] W01: Fridge-compartment temperature sensor faulty | Faulty or disconnected temperature sensor hardware/wiring | Check the sensor wiring and connection; replace the sensor if faulty. | DIY Check / Tech Fallback |
N/A | [230V AC] W05: No AC power, or the AC voltage is under 190V | Low mains voltage or the AC supply is disconnected | Check the AC connection and mains voltage. | DIY Safe |
N/A | [12V DC] W06: No DC power connected | Missing or disconnected 12V DC supply connection | Check the DC supply connection. | DIY Safe |
N/A | [12V DC] W11: DC overvoltage (above 16V) | Supply voltage exceeds safe operational thresholds | Check the vehicle's charging system for overvoltage. | DIY Safe |
N/A | [Mechanical/Water] W10: Door has been left open longer than 2 minutes | Refrigerator door left open, triggering a continuous warning beep | Close the refrigerator door. | DIY Safe |
N/A | [Gas] E03: Power module and display aren't communicating | Communication cable failure or module fault | Check the communication cable/connector between the power module and display. | DIY Safe |
N/A | [Gas] E07 / E08 / E09: No cooling capacity in gas, AC, or DC mode | The unit is operating at an unlevel angle, or there is a cooling unit failure | Check the appliance is level, then contact an authorised service agent if the fault persists. | DIY Check / Tech Fallback |
N/A | [Gas] E12 / E13: Gas valve check error or internal communication error | Gas valve fault or internal module communication failure | Contact an authorised service agent. | Professional Intervention Required |
N/A | [12V DC] E14: Battery pack charge too low in stand-alone gas mode | Depleted batteries in the standalone battery packs | Recharge or replace the standalone battery packs. | DIY Safe |
N/A | [Gas] E50: Gas locked out after 3 failed ignition attempts | Ignition not possible, or the gas cylinder is empty | Check the gas supply and reset the appliance to retry ignition. | DIY Safe |
N/A | Unburned/unburnt gas smell or exhaust gases entering the vehicle interior | Air inlet vent located too high (preventing complete evacuation of unburnt gas) or inadequate sealing between the refrigerator and the vehicle body | Check the position and sealing of the air inlet/outlet vents against the installation instructions. | DIY Safe |
N/A | Compressor does not run at low ambient temperatures (approx. below 0C) | External ventilation grilles left fully open (or not fully closed) when replacing an absorption unit with a compressor unit, or compressor compartment too cold | Adjust the external ventilation grilles per the compressor retrofit instructions. | DIY Safe |
N/A | Refrigerator does not cool sufficiently | Inadequate ventilation around the cooling unit, evaporator iced up, or temperature setting too high | Improve ventilation, defrost the evaporator if iced, and check the temperature setting. | DIY Safe |
N/A | [12V DC] Error code W02 / continuous LED: Defective temperature sensor in cooling compartment | Faulty or disconnected internal temperature sensor | Check the sensor wiring and connection; replace the sensor if faulty. | DIY Check / Tech Fallback |
N/A | [12V DC] Error code E03 / 3 light impulses: Communication error | Bus or display communication failure between internal modules | Check internal wiring/connectors between the display and control modules. | DIY Safe |
N/A | [12V DC] Error code W10 / continuous beep: Door open longer than 2 minutes | Refrigerator door left open | Close the refrigerator door. | DIY Safe |
N/A | [12V DC] Error code E32 / 2 light impulses: External fan overcurrent | Cooling fan drawing excessive current or jammed | Check the cooling fan for obstructions or mechanical failure; replace if faulty. | DIY Safe |
N/A | [12V DC] Error code E33 / 3 light impulses: Compressor fails to start | Compressor unit locked or electrical drive failure | Contact an authorised service agent. | Professional Intervention Required |
N/A | [12V DC] Error code E34 / 4 light impulses: Compressor overloaded | System blockage or excessive operating load | Check for blockages in the cooling system; contact an authorised service agent if the fault persists. | DIY Check / Tech Fallback |
N/A | [12V DC] Error code E35 / 5 light impulses: Compressor controller thermal fuse tripped | Overheating of the compressor electronics due to poor ventilation | Improve ventilation around the compressor electronics. | DIY Safe |
N/A | Ammonia smell, or cooling circuit damage/leak detected | Refrigerant/cooling circuit compromised, damaged, or ruptured | Stop using the appliance and contact an authorised service agent immediately - do not attempt to repair the cooling circuit yourself. | Professional Intervention Required |
N/A | Total/complete battery discharge when vehicle engine is off | DC heating element (12V) connected directly to the battery without an ignition-controlled relay | Ensure the DC heating element's supply line is wired through an ignition-controlled relay, not directly to the battery. | DIY Safe |
N/A | Device does not start, or system shuts down unexpectedly | Vehicle's battery management system shut down the device to protect the vehicle battery from over-discharge | Check the vehicle battery charge state and battery management system settings. | DIY Safe |
N/A | Excessive condensation inside the refrigerator | Frequent door opening, storing warm food, or a clogged/improperly routed condensation drain | Minimise door opening, allow food to cool before storing, and check the condensation drain is clear and correctly routed. | DIY Safe |
N/A | The fridge isn't cooling well enough | Inadequate ventilation to the unit | Make sure nothing is covering the ventilation grilles. | DIY Safe |
N/A | The fridge isn't cooling well enough | Thermostat setting is too low | Set thermostat to higher level | DIY Safe |
N/A | The fridge isn't cooling well enough | The condenser is heavily frosted | Confirm the refrigerator door is closing properly. | DIY Safe |
N/A | The fridge isn't cooling well enough | A lot of warm food has gone in over a short time. | Let warm food cool down before putting it in the fridge. | DIY Safe |
N/A | The fridge isn't cooling well enough | The appliance has only been running for a short while. | Give it around 4-5 hours, then see whether the fridge compartment has started cooling. | DIY Safe |
N/A | The fridge isn't cooling well enough | Ambient temperature is too high | Regularly remove ventilation grilles | DIY Safe |
N/A | The fridge won't cool while running on gas | Gas cylinder empty | Change the gas cylinder | DIY Safe |
N/A | The fridge won't cool while running on gas | Upstream shut-off device closed | Open shut-off valve | DIY Safe |
N/A | The fridge won't cool while running on gas | Air in the gas pipe | Switch the appliance off and start it again, repeating this 3 to 4 times if needed. | DIY Safe |
N/A | The fridge won't cool on 12V power | On-board fuse defective | Fit new fuse | DIY Safe |
N/A | The fridge won't cool on 12V power | On-board battery discharged | Check battery, charge it | DIY Safe |
N/A | The fridge won't cool on 12V power | Engine not running | Start engine | DIY Safe |
N/A | The fridge won't cool on 12V power | Heating element defective (refer to failure indication) | Get in touch with Dometic customer services. | Professional Intervention Required |
N/A | The fridge won't cool on 230V mains power | On-board fuse defective | Fit a new fuse | DIY Safe |
N/A | The fridge won't cool on 230V mains power | The vehicle isn't plugged in to a mains supply. | Plug the vehicle in to a mains supply. | DIY Safe |
N/A | The fridge won't cool on 230V mains power | Heating element defective (refer to failure indication) | Get in touch with Dometic customer services. | Professional Intervention Required |
Frequently Asked Questions
Q: What does the SN climate class on my Dometic RM fridge mean?
Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).
Q: How well does an absorption fridge cool in hot weather?
In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.
To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.
Q: What can replace my old Dometic RM fridge?
Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.
Q: My fridge won't work on mains (AC) power - what should I check?
Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.
Q: My fridge won't work on 12V (DC) - what should I check?
Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.
Q: My fridge won't work on gas - what should I check?
Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.
Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?
The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.
Q: Why isn't my fridge getting cold enough?
Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.
Q: WARNING type fault messages
These codes apply to Dometic's 10-series fridges.
- W01: the temperature sensor in the fridge compartment is faulty - contact an authorised Dometic service centre.
- W05: no AC (mains) power, or the AC voltage is wrong - connect a supply, or choose another energy source such as gas.
- W06: no DC power - connect the fridge to DC power, or choose another energy source such as gas or mains AC.
W10 with a beep: the door has been left open longer than 2 minutes - close it. W11: DC overvoltage (above 16V) - reduce the DC supply voltage.
Q: ERROR type fault messages
ERROR-type faults on Dometic's 10-series fridges have to be reset by hand: on the RM10.5T, RMS10.5T and RMS10.5XT, hold the control knob in for 2 seconds; on the RM10.5S, RMS10.5S and RMS10.5XS, press and hold for 2 seconds. You'll hear a beep once the error is cleared.
- E03: the power module and display aren't communicating - contact an authorised Dometic service centre.
- E07, E08 and E09: no cooling in gas, AC (mains) or DC mode respectively - check the fridge (and the vehicle) is level and correct it if needed, then reset the error; if it comes back, contact Dometic customer service.
- E12 (gas valve test failed) and E13 (internal communication fault) both stop gas operation - reset the error, and contact customer service if it returns.
- E14: the battery packs that power it in stand-alone gas mode have run down - fit fresh batteries before resetting the error.
- E50: gas has locked out after 3 failed ignition attempts, usually because the gas cylinder is empty - change the cylinder, then reset the error.
- E51 (gas lock-out from an internal power-module fault), E52 (gas valve earth fault) and E53 (ignition electrode earth fault): reset the error, and contact customer service if it happens again.
Auto-TrailSmoke & CO Alarms (Imala, 2026 Model Year)
Smoke / CO Alarm2000 FAQs
Smoke & CO Alarms (Imala, 2026 Model Year)
Smoke / CO AlarmMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The smoke alarm gives a brief beep every minute. | The battery is worn out and needs replacing, which is what's triggering the low-voltage warning. | Fit a new battery straight away. The alert will keep sounding for about seven days, and the battery should be swapped out at least once every twelve months regardless. | DIY Safe |
N/A | The carbon monoxide detector gives one audible chirp every minute, and can continue doing so for up to 30 days. | Incorrect settings found in sensor/circuitry or low batteries | Replace the batteries (change at least every twelve months). Note that this chirp does not mean carbon monoxide has been detected. | DIY Safe |
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Auto-TrailToilets & Sanitation (Imala, 2026 Model Year)
Toilet0001 FAQ
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ToiletFrequently Asked Questions
Q: How do I prepare the Thetford cassette waste-holding tank before using the toilet?
Take the waste-holding tank out through the service door, stand it up so the pour-out spout faces upward, then take the cap off. Add the recommended amount of Thetford waste-holding tank additive plus roughly 3 litres of water so the bottom is covered, refit the cap, and slot the tank back into place.
Auto-TrailTV & Antenna (Imala, 2026 Model Year)
TV / Aerial / Satellite0001 FAQ
TV & Antenna (Imala, 2026 Model Year)
TV / Aerial / SatelliteFrequently Asked Questions
Q: How do I tune the Avtex television the very first time I switch it on?
Use the direction arrows to pick the on-screen (OSD) language for your display, then choose 'Auto Search' and hit 'OK'.
Auto-TrailWater System (Imala, 2026 Model Year)
Water System Component2001 FAQ
Water System (Imala, 2026 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The water pump keeps running for more than 5 to 10 seconds after every tap has been shut off. | Possible leak in the water system | Check the whole water system for leaks without delay, and make a habit of powering the pump down from its control panel every time you leave the vehicle. | DIY Safe |
N/A | Aerated water from a tap | There may be a leak on the pump's suction side. | Look for a leak where the pump draws water in and repair as needed. | DIY Safe |
Frequently Asked Questions
Q: How do I drain down the water system for winter or storage?
Open the fresh water tank's drain valve, then the wastewater tank's (into a suitable container), then leave every tap inside the vehicle open (mixer taps set to their central position). There's also an internal drain valve that clears the water heater and its own pipework - open that too, give the vehicle five minutes to finish draining, then briefly run the pump to clear any water left in it. Empty the cassette toilet too.
