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Auto-Trail • Campervan • 2019
Complete guide — 96 diagnostic faults and 27 FAQs across 9 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-TrailAwning (Campervan, 2019 Model Year)
Awning0001 FAQ
Awning (Campervan, 2019 Model Year)
AwningFrequently Asked Questions
Q: How do I wind the wind-out awning in and out?
Locate the socket on the left side of the awning case and insert the winding handle, then turn clockwise - the fabric starts to unroll after a couple of turns. Once it's out to about a metre, stop and lower the support legs, adjusting their length until they reach the ground, then keep unrolling until the awning is fully extended.
Adjust the legs' height so the fabric sits taut and rain can run off, then pull the handle back out. It's worth pegging the legs down too. To put it away, reverse the process - wind anti-clockwise until it snaps back into the box, then keep turning slowly until the handle stops, which locks it shut.
Auto-TrailChassis & Running Gear (Campervan, 2019 Model Year)
Chassis / Towing Control1000 FAQs
Chassis & Running Gear (Campervan, 2019 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Folding step feels loose, wobbles, or won't retain securely when closed | Worn step pivots or a worn/damaged retaining mechanism. | Check the step pivots for wear, and confirm the step stays firmly retained once it's folded shut. Where a warning light is fitted, make sure that switch still operates as expected. | DIY Safe |
SargentEC100 Series Systems
Battery Charger / Power Management0007 FAQs
EC100 Series Systems
Battery Charger / Power ManagementTechnical Specifications
Frequently Asked Questions
Q: Is it possible to charge the vehicle (starter) battery using my system?
Whether you can depends on which type of Sargent PSU system you have - manual-charging or CAN-bus based.
On systems that only charge manually - PSU2007 with EC200, EC328, EC325, EC225 with EC100, EC176 with EC361/2/3, and EC155 with EC50/51 - the leisure battery is charged by default: with the control panel switched off, the mains charger starts charging the leisure battery the moment it's plugged in, and with the panel on, it keeps the leisure battery topped up while also powering the leisure loads. To charge the vehicle battery instead, switch the control panel on and pick the vehicle battery - the charger then charges that battery along with any leisure loads left switched on. Note that EC100, EC200, EC325 and EC50/51 panels won't allow the vehicle battery to be selected below 10.9V, while EC328 panels (software V2.21) will allow it above 2V provided the mains charger is on. If mains power is lost while charging the vehicle battery, leisure loads will start drawing from it instead - switching back to the leisure battery once the vehicle battery either falls below the 10.9V cut-off or, if it started above that, once it recovers back up to 10.9V. The leisure battery itself has its own 9V cut-off that disconnects leisure loads to stop it discharging further.
CAN-bus systems (the EC800, EC700, EC600, EC500, EC450 and EC400) include a smart-charge feature instead, on by default but switchable off. With the mains charger on, it defaults to charging the leisure battery while keeping an eye on the vehicle battery - if that drops below 12.4V, charging switches to it for 4 hours, then returns to the leisure battery for another 4 hours, repeating the cycle for as long as the vehicle battery stays low. This runs regardless of whether the control panel is on, as long as the system's own shutdown button is switched in (unless you've disabled the feature) - and if the panel is on, you can manually pick whichever battery you want charged at any point in the cycle.
Q: Why do the LEDs on my EC155 control panel flash while I'm driving?
On newer panels with blue LEDs, seeing the Leisure select & levels and Vehicle select & levels LEDs both flashing while you drive is completely normal - it just means the EC155 is picking up the engine run signal, so its internal split-charge relay has engaged. On older panels with green LEDs, the same thing is shown by the middle yellow LED flashing instead.
Either way, once the EC155 detects that engine run signal, it also switches off the 12V supply to the living area.
Q: How do I calibrate the EC480 battery amps and battery size?
Turn off the van's 12V supply, then go to the screen showing the manufacturer's logo (e.g. Autotrail) and press the Up and Down arrows at the same time to enter programming mode, then navigate to (a) Battery Size - set to the right capacity - and (b) AH Start Point - which should be your battery's estimated charge, i.e. 100% if fully charged - using Select (<) to adjust each. Scroll to 'Exit Advanced' and press Select to leave.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a second leisure battery to my Auto-Trail motorhome?
On an Auto-Trail, adding an extra leisure battery is normally simple - every current model and most older ones already have a dedicated connector, so the extra battery harness just plugs in.
Ideally pick a second battery of the same make, type and capacity as the one you have. If that's not possible, at least keep the capacity the same and never mix battery types (for example, don't pair a 'wet' battery with an AGM one).
Sargent sells the harness through its web shop (https://sargentltd.co.uk/shop/product/auto_trail_additional_battery_harness_2011-2016/229). It's the newer type, fitted to Auto-Trail vans from 2011, but it suits older vans too because the battery connector hasn't changed.
To fit it:
- Connect the harness to the new battery, making sure both terminals are tight and their covers are back on.
- Secure the battery in its box or compartment (this varies by year and model) without trapping the harness.
- Take the protective cap off the vehicle's spare battery connector.
- Plug the new battery in.
With an EC328 or EC700 system, that's it - the extra battery is ready to charge and use.
With an EC500 and the EC480 colour LCD panel, also set the battery size to the new total in the advanced settings (two 100Ah batteries means 200Ah), then recalibrate the current sensor.
To change the battery size:
- On the home screen showing the brand logo, press both the up and down arrows at once and keep them pressed.
- Let go once the screen changes.
- Scroll to 'Battery Size' and use select to raise it to the new total.
- Go back up to 'Exit Advanced', then press select to return to normal use.
Don't worry if the Ah reading drops afterwards - it takes a few charge and discharge cycles to line up with the real capacity, which is normal.
To recalibrate the current sensor:
- Turn the charger off, and switch the control panel off at its power button.
- Go to the active battery screen.
- Hold select until 'calibrating please wait….' appears.
- Let go - calibration is done.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
Q: Can I connect additional solar panels to my system?
How much solar you can add through the PSU comes down to the fuse protecting that circuit, which varies by system - the maximum recommended wattage through the PSU is 120W for EC325/EC328/EC500/EC600, 80W for EC400, and 150W for EC700/EC800/EC400+. You can go beyond that by wiring extra panels straight onto the leisure battery via their own regulator and a correctly-sized fuse, though you'll lose the ability to see that extra solar's output on the control panel.
Any system without a PSU solar input at all needs its solar wired directly onto the leisure battery this way regardless - and there's no upper wattage limit when connecting straight to the battery like this.
Auto-TrailGas Supply System (Campervan, 2019 Model Year)
Gas Regulator / Supply3000 FAQs
Gas Supply System (Campervan, 2019 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The gas flame lifts clear of the burner instead of sitting on it. | Gas pressure is too high | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
N/A | Yellow flame causing soot | Gas pressure is too low | Go back over the regulator, gas cylinders, and pipework, and make any adjustments needed. | DIY Safe |
N/A | Burner accidentally extinguishes | — | Turn the control off and leave it at least a minute before trying to relight it. | DIY Safe |
TrumaCombi (E)
Heating System (Space/Water)29117 FAQs
Combi (E)
Heating System (Space/Water)Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The water's taking a really long time to heat up | Water container furred | Descale the water system with a commercial descaler, vinegar essence, or citric acid, per the maintenance instructions. | DIY Safe |
N/A | Water's running off - the boiler won't fill | Safety / drain valve open | Close the safety/drain valve - check the rotary switch is on 'operation', then push the button in until it clicks. | DIY Safe |
N/A | The boiler won't drain, even with the safety/drain valve open | Safety / drain valve drainage socket blocked | Check opening for soiling such as slush, ice, or leaves, and remove obstruction if necessary. | DIY Safe |
N/A | Water's dripping or flowing from the safety/drain valve's drainage socket | Water pressure too high | Check the pump pressure stays under 2.8 bar, fitting a pressure reducer if it's on mains water. | DIY Safe |
N/A | The FrostControl opens after the heater's been switched off | Temperature at the FrostControl dropped below approximately 3 °C, causing it to open automatically | Switch the heater on to warm the installation compartment - without it running, the FrostControl won't close again until it reaches roughly 7°C, unless an optional FrostControl heating element is fitted. | DIY Safe |
N/A | The FrostControl won't close any more | Either the FrostControl's own temperature is below roughly 7°C, or the rotary switch isn't set to operation | Switch the heater on to bring the surroundings above 7°C, or turn the FrostControl's rotary switch to operation and press the pushbutton in until it clicks. Contact an authorised service agent if this doesn't fix it. | DIY Check / Tech Fallback |
W255H | Combi Gas Heater control panel displays fault code W255H | Heater has no 12V power supply. | Ensure that the 12V power supply is available. | DIY Safe |
W255H | Combi Gas Heater control panel displays fault code W255H | No connection between heater and control panel. | Make connection between heater and control panel. | DIY Safe |
W302H / W418H | Combi Gas Heater control panel displays fault code W302H or W418H | Low voltage - the 12V supply to the heater is too low. | Charge the battery. If necessary, replace the old battery. | DIY Safe |
W303H / W411H | Combi Gas Heater control panel displays fault code W303H or W411H | Risk of low voltage - battery voltage is too low (below 10.4V). | Charge the battery. | DIY Safe |
W401H | Combi Gas Heater control panel displays fault code W401H | Summer mode with empty water container. | Switch the heater off and allow it to cool. Fill the boiler with water. | DIY Safe |
W402H | Combi Gas Heater control panel displays fault code W402H (warm air temperature exceeded) | Not all warm air ducts are connected. | Check whether the 4 warm air ducts are connected. | DIY Safe |
W402H | Combi Gas Heater control panel displays fault code W402H (warm air temperature exceeded) | Warm air outlets blocked. | Check the individual outlet openings. | DIY Safe |
W402H | Combi Gas Heater control panel displays fault code W402H (warm air temperature exceeded) | Circulated air intake blocked. | Remove the circulated air intake blockage. | DIY Safe |
W407H | Combi Gas Heater control panel displays fault code W407H | No 230V operating voltage. | Restore 230V operating voltage. | DIY Safe |
W407H | Combi Gas Heater control panel displays fault code W407H | 230V fuse defective. | Replace the 230V fuse (see Combi operating instructions). | DIY Safe |
W408H | Combi Gas Heater control panel displays fault code W408H | No gas supply in Mix mode. | Check the gas supply. See fault code E507H (electronic heating continues in Mix mode). | DIY Safe |
W412H | Combi Gas Heater control panel displays fault code W412H | Window above the cowl is open (window switch). | Close the window. | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | Gas cylinder empty. | Replace the gas cylinder. | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | The gas cylinder or its quick-acting valve is closed. | Check the gas supply and open the valves. | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | Gas pressure regulation system iced up. | Use a regulator heater (EisEx). | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | Butane content in the gas cylinder too high. | Use propane - butane is unsuitable for heating, particularly at temperatures below 10C. | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | Combustion air infeed or exhaust outlet is sealed. | Check the openings for anything blocking them (slush, ice, leaves, etc.) and clear it away. | DIY Safe |
E507H / E516H / E517H | Combi Gas Heater control panel displays fault code E507H, E516H, or E517H | Gas pressure regulation system faulty. | Inspect and, if necessary, replace the gas pressure regulation system. | DIY Safe |
E607H | Combi Gas Heater control panel displays fault code E607H | Maximum number of fault resets reached. | Wait 15 minutes and reset the fault. | DIY Safe |
E621H | Combi Gas Heater control panel displays fault code E621H | Room temperature sensor or cable faulty. | Inspect the room temperature sensor cable, replace if faulty. | DIY Safe |
E624H | Combi Gas Heater control panel displays fault code E624H | Frost Control heating element has a short circuit. | Disconnect the heating element plug from the electronic control unit and replace the heating element. | DIY Safe |
E632H | Combi Gas Heater control panel displays fault code E632H | Overheating protection has been triggered. | Reset overheating protection (see Combi operating instructions). | DIY Safe |
E514H | Combi Gas Heater control panel displays fault code E-514-H | The vehicle was powered down at the master switch/control panel before the correct shutdown procedure was completed (the control panel's rotary push button must be held for 3 seconds to power it down first, before powering down the van at the master switch). | Keep the power on and wait until the error code stops flashing (approx. 15 minutes), then press the rotary push button twice to continue as normal. To avoid recurrence, always press and hold the rotary push button for 3 seconds to power down the control panel before powering down the van at the master switch. | DIY Safe |
#41 | Combi Gas Heater control panel displays fault code #41 | Electronics blocked. | Get in touch with Truma's service team. | Professional Intervention Required |
#43 | Combi Gas Heater control panel displays fault code #43 | Overvoltage above 16.4V | Check the battery voltage and the voltage sources feeding it, such as the charger. | DIY Safe |
Frequently Asked Questions
Q: Can the Combi be operated without water in the tank?
Yes, interior heating is possible both with and without water content, depending on the operational setting.
Q: I can smell gas inside the vehicle - what should I do?
Straight away, remove any ignition sources - put out naked flames, don't touch electrical switches, phones or radios, and don't start the engine. Open the windows and doors, get everyone out of the vehicle, shut off the gas cylinders or external gas supply, and have the whole system checked and repaired by a qualified expert.
Q: How do I protect the water boiler from frost damage?
If the vehicle is not in use during freezing periods, you must completely drain the water container via the safety/drain valve (FrostControl or manual drain valve). The system does not feature an internal active frost protection mechanism that prevents freezing without draining.
Q: Can the Truma Combi be operated while driving?
Yes, as long as a suitable safety shut-off device - for example a gas pressure regulator like Truma's MonoControl CS - is fitted in line with UN ECE Regulation 122, to stop gas escaping uncontrolled in a crash.
Q: How do I reset the 230V overheating protection on Combi E models?
Let the heater cool, remove the cover over the electrical connector, and press the switch's reset button.
Q: What do the different LED colors mean for the operating mode?
Green means operational, and yellow indicates the warm water heat-up phase.
Q: What electrical power levels are available in electrical mode?
You can select 900 W or 1800 W depending on the setting.
TrumaCP plus
Heating System (Space/Water)33640 FAQs
CP plus
Heating System (Space/Water)Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
W 17 H | Warning Water overheat condition (woc) | Water temperature inside the container has exceeded normal limits | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
W 18 H | Warning Air overheat condition | Either not all the warm air ducts are connected, the warm air outlets are blocked, or the circulated air intake is blocked | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 402 H | Warning Air overheat condition | Warm air ducts disconnected, blocked, or circulated air intake obstructed | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 24 H | Low voltage is imminent - battery voltage has dropped below 10.4V | Supply voltage has dropped below acceptable thresholds | Run the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
E 29 H | The FrostControl heating element is drawing too much power | Electrical fault or short circuit in the FrostControl heating element | Must be replaced by an authorized service agent. | Professional Intervention Required |
W 42 H | Window switch detects open window | Window above cowl is open while heater is operating | Close window above cowl. | DIY Safe |
W 412 H | Window switch detects open window | Window above cowl is open | Close window above cowl. | DIY Safe |
E 43 H | The 12V supply is faulty (overvoltage) | Excessive voltage supplied at the appliance 12 V input | Check the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. | DIY Safe |
W 301 H | The 12V supply is faulty (overvoltage) | Voltage exceeds safe operating limits | Check the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. | DIY Safe |
E 540 H | The 12V supply is faulty (overvoltage) | Input voltage too high | Confirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit. | DIY Safe |
W 45 H | 230 V power supply faulty | Mains supply issue or blown 230 V fuse or overheating protection triggered | Check the 230V supply reaching the appliance. Have a qualified person check the 230V fuse and replace it if needed, and reset the 230V overheating protection (see the Combi's own operating instructions). | DIY Check / Tech Fallback |
W 407 H | 230 V power supply faulty | Mains voltage missing or internal 230 V fuse blown | Check the 230V supply reaching the appliance. Have a qualified person check the 230V 10AF fuse and replace it if needed. | DIY Check / Tech Fallback |
W 164 H | 230 V power supply faulty | Mains supply fault or blown internal T10AH fuse | Check the 230V supply reaching the appliance and reset the 230V overheating protection. Have a qualified person check the 230V T10AH fuse and replace it if needed. | DIY Check / Tech Fallback |
E 111 H | Fault in the electronics | Internal electronic error or unstable 12 V supply input under load | Check the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 112 H | The flame goes out or isn't detected, is unstable while running, or the gas supply cuts out | Interruption in gas supply or incorrect operating pressure | Check the gas supply is at the correct operating pressure. | DIY Safe |
E 122 H | There isn't enough fuel - the tank level is low, has run dry, and/or the vehicle is on a slope | Fuel tank empty or vehicle tilted preventing fuel pickup | Refill the tank, then fill the fuel line as described under initial start-up in the operating instructions. | DIY Safe |
W 255 H | The heater has no 12V supply, or the heater and control panel aren't connected to each other | Power cable disconnected or control panel bus communication fault | Check the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Also inspect the control panel's cable and confirm the heater and control panel are actually connected. | DIY Safe |
W 302 H | The 12V supply is faulty (low voltage) | Battery voltage has dropped too low | Charge the battery and check its contacts, and fit a new one if it's old. | DIY Safe |
W 160 H | The 12V supply is faulty (low voltage) | Low battery voltage or high resistance on supply line | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, fit a new battery if it's old, or switch off any high-draw appliances. | DIY Safe |
E 541 H | The 12V supply is faulty (low voltage) | Input voltage too low | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 303 H | Low voltage risk - battery voltage has dropped below 10.4V | Battery state of charge is critically low | Run the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 401 H | Hot water mode running with an empty water container | Water heating activated while container is empty | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
W 408 H | The gas supply has cut out while in mixed mode | Gas pressure drop or empty gas bottle while operating in mixed mode | Make sure the gas is arriving at the right operating pressure. Start up on gas only, acknowledge the fault, and then change to mixed mode. | DIY Safe |
E 507 H | Gas supply interrupted | Gas supply failure or incorrect pressure | Check the gas supply is at the correct operating pressure. | DIY Safe |
E 607 H | The heater's hit its maximum number of fault resets and is now locked out | More than 4 resets attempted within 15 minutes | Wait 15 minutes, then reset the fault. | DIY Safe |
E 621 H | The room temperature sensor or its cable is faulty | Damaged room temperature sensor wire or loose plug connection | Check the room temperature sensor's cable and its plug connections, and fit a new sensor if it's faulty. | DIY Safe |
E 624 H | The FrostControl heating element has short-circuited | Electrical short circuit in FrostControl heating element | Must be replaced by an authorized service agent. | Professional Intervention Required |
E 132 H | The FrostControl heating element has short-circuited | Short circuit detected in FrostControl heating element circuit | Confirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 632 H | The 230V overheating protection has tripped | Mains heating element overheated | Reset the 230V overheating protection (see the Combi's own operating instructions). | DIY Safe |
E 131 H | The heater and control panel aren't connected | Communication bus cable disconnected or damaged | Make sure the heater and control panel are properly connected to each other. | DIY Safe |
W 150 H | Warm air temperature exceeded | Blocked air ducts or restricted circulated air intake | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 151 H | Water too hot (heater mode) | Empty water container or restricted warm air/circulated air flow | Switch the heater off, let it cool, and top up the water container. Also check that every warm air duct is connected and unobstructed. | DIY Safe |
E 152 H | Water too hot (hot water mode) | Water container empty during hot water operation | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
E 162 H | The window switch above the cowl is open | Safety switch triggered by open window near exhaust cowl | Close window above cowl. | DIY Safe |
W 163 H | A temperature switch has tripped open | Appliance overheated due to restricted airflow | Let the heater cool down. Contact an authorised service agent if this keeps happening. | Professional Intervention Required |
W 170 H | Imminent low voltage < 11.5 V | Supply voltage dropping toward threshold | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 423 H | Initial filling is needed (the fill function used at first start-up) | Boiler system unprimed during initial start-up | Trigger the initial fill by setting a heating request for 30°C. | DIY Safe |
W 424 H | Initial filling active | Boiler is currently running initial priming cycle | Don't switch the heater off, or cut its power, while the initial fill is running. | DIY Safe |
E 560 H | Heater will not start (locked after fifth error acknowledgment) | Repeated failed start attempts resulting in lockout | Check the fuel supply reaching the appliance. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 561 H | The heater won't restart - it's hit its maximum number of start attempts and locked out | Operating lock activated due to consecutive failed start attempts | Contact an authorized service agent. | Professional Intervention Required |
E 565 H | The heater won't start; the flame keeps failing to be detected | Fuel delivery issue or air in fuel lines | Check the fuel supply reaching the appliance. | DIY Safe |
E 8 A | The IR receiver is unplugged, or its cable is broken | Infrared receiver connection disconnected or damaged | Check the IR receiver's connection. | DIY Safe |
E 17 A | The 230V supply has dipped | Mains supply voltage drop affecting air conditioning system | Check 230 V power supply. | DIY Safe |
DometicRM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / Freezer6349 FAQs
RM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / FreezerTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator does not cool sufficiently | Inadequate ventilation, thermostat setting too low, heavily frosted condenser, or warm food stored recently | Check the ventilation grilles aren't covered, turn the thermostat up, confirm the door's closing properly, and let warm food cool before storing it. | DIY Safe |
N/A | The fridge isn't cooling in gas mode | Gas cylinder empty, upstream shut-off device closed, or air in the gas pipe | Swap the gas cylinder, open the shut-off device, and switch the appliance off and restart it 3-4 times to clear any trapped air. | DIY Safe |
N/A | The fridge isn't cooling in 12V mode | Could be a blown onboard fuse, a flat onboard battery, the engine not running, or a faulty heating element. | Fit new fuse, check/charge battery, start engine, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | The fridge isn't cooling in 230V mode | Could be a blown onboard fuse, the vehicle not being connected to mains, or a faulty 230V heating element. | Fit new fuse, connect to mains power supply, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | MES/AES failure: 230V mode LED flashing + acoustic signal | Either no 230V supply is reaching the unit, or the voltage is too low. | Check the mains connection, mains voltage, and fuse. | DIY Safe |
N/A | MES/AES failure: 12V mode LED flashing + acoustic signal | 12V not available, voltage too low, or D+ signal missing | Check 12V connection, on-board battery, fuse, and D+ signal (AES) | DIY Safe |
N/A | MES/AES failure: Gas/Automatic mode flame not ignited | Flame not ignited, gas supply interrupted, burner/nozzle defective | Check gas supply (bottle, valve), clean burner/nozzle, and press the fault reset button after clearing | DIY Safe |
N/A | All temperature setting LEDs are flashing (both MES and AES panel styles) | Temperature sensor defective | The refrigerator will continue to work on the mid temperature setting. Contact Dometic Customer Services to have the temperature sensor checked/replaced. | Professional Intervention Required |
N/A | "HE1" is flashing (LED plus all temperature setting LEDs flashing) | 230V heating element defective | Contact Dometic Customer Services - the 230V heating element requires replacement. | Professional Intervention Required |
N/A | "HE2" is flashing (LED plus all temperature setting LEDs flashing) | 12V heating element defective | Contact Dometic Customer Services - the 12V heating element requires replacement. | Professional Intervention Required |
N/A | Reduced cooling performance in high ambient temperatures | The refrigerator is struggling to keep up in hot conditions - normal behaviour at the margins of its rated operating range, not necessarily a fault. | Check ventilation isn't restricted, park in shade where possible, and set a lower cooling level in hot weather. | DIY Safe |
N/A | Exhaust fumes or unburnt gas entering the vehicle's living space | A fault in the gas combustion or flue/exhaust system. | Stop using the refrigerator on gas immediately and have it checked by an authorised Dometic service agent before using gas mode again. | Professional Intervention Required |
N/A | The vehicle's battery discharges quickly while stationary | The refrigerator drawing more 12V current than expected while parked, possibly indicating a fault. | Check whether the refrigerator is the cause by monitoring battery drain with it switched off; if it's responsible, have it checked by an authorised Dometic service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: What does the SN climate class on my Dometic RM fridge mean?
Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).
Q: How well does an absorption fridge cool in hot weather?
In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.
To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.
Q: Can my Dometic RM8 fridge run from solar power?
The RM(X)8xxx range can take an S+ signal on its control board, which lets it pick solar-supplied DC power when it's available. For this you need a solar regulator from Dometic's Büttner range that has a signal output cable, wired to S+. The panel charges the leisure battery (or batteries), and whenever the regulator signals that solar power is available, the fridge gives it top priority in AES (automatic) mode.
In automatic mode the fridge chooses its energy source in this order: solar DC first, then mains AC, then ordinary 12V DC, and gas last. Most AES set-ups take their 12V feed from the vehicle's starter battery, with the alternator's D+ signal allowing DC operation; to use the S+ signal instead, you'll need a changeover switch so the 12V heating element is supplied from the leisure battery rather than the vehicle battery.
On 12V the element is rated 120-190W, so the fridge draws a continuous 10-15A on DC - more than most vehicles' leisure batteries can sustain for long, which is why this solar/DC mode tends to be used where the fridge is fitted in a beach hut or similar off-grid building. Bear in mind that changing the vehicle's wiring could void your warranty - Dometic advises checking with your dealer first.
Q: What can replace my old Dometic RM fridge?
Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.
Q: My fridge won't work on mains (AC) power - what should I check?
Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.
Q: My fridge won't work on 12V (DC) - what should I check?
Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.
Q: My fridge won't work on gas - what should I check?
Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.
Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?
The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.
Q: Why isn't my fridge getting cold enough?
Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.
Auto-TrailSmoke & CO Alarms (Campervan, 2019 Model Year)
Smoke / CO Alarm3001 FAQ
Smoke & CO Alarms (Campervan, 2019 Model Year)
Smoke / CO AlarmMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The smoke alarm gives a brief beep every minute. | The battery is worn out and needs replacing. | Replace the battery immediately. (Low voltage warning sounds for approximately seven days). | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which battery your smoke alarm takes (look at the battery fitted now), then choose the matching one: The handbook says the smoke alarm is battery-operated but doesn't name the battery type, so check yours before ordering. 9V batteryDuracell Plus 9V Alkaline Batteries (2 Pack) 6LR61~£6.50 for 24.7★ (15,000+ ratings), dispatched/sold by Amazon View on Amazon →AA batteriesDuracell Plus AA Alkaline Batteries (12 Pack) 1.5V, LR06~£9.00 for 124.7★ (71,000+ ratings), dispatched/sold by Amazon View on Amazon → | ||||
N/A | The smoke alarm's LED doesn't blink once a minute as it normally would. | Battery is completely flat | Replace the battery immediately. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which battery your smoke alarm takes (look at the battery fitted now), then choose the matching one: The handbook says the smoke alarm is battery-operated but doesn't name the battery type, so check yours before ordering. 9V batteryDuracell Plus 9V Alkaline Batteries (2 Pack) 6LR61~£6.50 for 24.7★ (15,000+ ratings), dispatched/sold by Amazon View on Amazon →AA batteriesDuracell Plus AA Alkaline Batteries (12 Pack) 1.5V, LR06~£9.00 for 124.7★ (71,000+ ratings), dispatched/sold by Amazon View on Amazon → | ||||
N/A | The carbon monoxide detector gives one audible chirp every minute, and can continue doing so for up to 30 days. | Incorrect settings of sensor/circuitry or low batteries | Check the detector's settings, or fit new batteries - this chirping doesn't mean carbon monoxide has actually been detected. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which battery type your CO alarm takes (look at the batteries fitted now), then choose the matching pack: The handbook doesn't say which battery this alarm uses. Most caravan CO alarms take AA or 9V batteries, so check yours before ordering. AA batteriesDuracell Plus AA Alkaline Batteries (12 Pack) 1.5V, LR06~£9.00 for 124.7★ (71,000+ ratings), dispatched/sold by Amazon View on Amazon →9V batteryDuracell Plus 9V Alkaline Batteries (2 Pack) 6LR61~£6.50 for 24.7★ (15,000+ ratings), dispatched/sold by Amazon View on Amazon → | ||||
Frequently Asked Questions
Q: How often should I test and maintain the carbon monoxide detector?
Weekly, press and hold the test/reset button for about a second - this checks the sounder, battery and circuitry together. Wipe or gently vacuum away any dust buildup, and change the battery roughly once a year even if it hasn't complained yet. The sensor itself is only rated for seven years from when it was first activated, after which the whole unit needs swapping for a new one, not just the battery.
Auto-TrailToilets & Sanitation (Campervan, 2019 Model Year)
Toilet0001 FAQ
Toilets & Sanitation (Campervan, 2019 Model Year)
ToiletFrequently Asked Questions
Q: How do I prepare the Thetford cassette waste-holding tank before using the toilet?
Pull the safety catch upward to release the waste-holding tank, then slide it out, tipping it slightly as it comes free. Stand it upright with the emptying spout facing up, unscrew the cap, and pour in the recommended amount of Thetford toilet fluid plus about 2 litres of water to cover the base. Screw the cap back on, return the spout to its stored position, then slot the tank back in through the access door and re-secure the safety catch.
Auto-TrailWater System (Campervan, 2019 Model Year)
Water System Component2001 FAQ
Water System (Campervan, 2019 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The water pump keeps running for more than 5 to 10 seconds after every tap has been shut off. | Possible leak in the system | Check the whole water system for leaks without delay, and make a habit of powering the pump down from its control panel every time you leave the vehicle. | DIY Safe |
N/A | Aerated water from a tap | There may be a leak on the pump's suction side. | Look for a leak where the pump draws water in and repair as needed. | DIY Safe |
Frequently Asked Questions
Q: How do I drain down the water system for winter or storage?
Open the fresh water tank's drain valve, then the wastewater tank's (into a suitable container), then leave every tap inside the vehicle open (mixer taps set to their central position). There's also an internal drain valve that clears the water heater and its own pipework - open that too, give the vehicle five minutes to finish draining, then briefly run the pump to clear any water left in it. Empty the cassette toilet too.
