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Auto-Trail • Adventure • 2026
Complete guide — 35 diagnostic faults and 31 FAQs across 9 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-TrailAwning (Adventure, 2026 Model Year)
Awning0001 FAQ
Awning (Adventure, 2026 Model Year)
AwningFrequently Asked Questions
Q: How do I wind the wind-out awning in and out?
Locate the socket on the left side of the awning case and insert the winding handle, then turn clockwise - the fabric starts to unroll after a couple of turns. Once it's out to about a metre, stop and lower the support legs, adjusting their length until they reach the ground, then keep unrolling until the awning is fully extended.
Adjust the legs' height so the fabric sits taut and rain can run off, then pull the handle back out. It's worth pegging the legs down too. To put it away, reverse the process - wind anti-clockwise until it snaps back into the box, then keep turning slowly until the handle stops, which locks it shut.
Auto-TrailChassis & Running Gear (Adventure, 2026 Model Year)
Chassis / Towing Control0001 FAQ
Chassis & Running Gear (Adventure, 2026 Model Year)
Chassis / Towing ControlFrequently Asked Questions
Q: How do I change a wheel on the campervan?
Make sure the handbrake is fully on and chock the wheels if needed. Take off any wheel trims, then use the wheel brace to loosen the wheel nuts. Find a suitable jacking point on the axle, place the jack under it, and raise the vehicle until the wheel clears the ground. Take the nuts and wheel off, fit the spare, then work back through the same steps in reverse, tightening every nut evenly to the correct torque.
DometicHBG / CE99 / MO / PI Series
Hob / Cooker4040 FAQs
HBG / CE99 / MO / PI Series
Hob / CookerTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | No spark when spark ignition button is pressed. | Spark ignition is defective or gas supply valve is closed. | Light the burner by hand and get an authorised service agent to fix it. Open the gas supply valve if it's closed. | Professional Intervention Required |
N/A | Burner does not ignite. Spark ignition is working. | Could be blocked burner ports, the control knob not set right, or not held down long enough. | Take the burner out, clean it, and refit it. Turn the control knob to somewhere between Low and High flame, and hold it in for 5 seconds so the flame safeguard can engage. | DIY Safe |
N/A | The burner goes out as soon as you let go of the control knob. | Either a faulty connection, or the flame safeguard itself has failed. | Get an authorised service agent to carry out repairs. | Professional Intervention Required |
N/A | The flame pattern is uneven, or lifts slightly. | Burner ports are blocked. | Take the burner out, clean it, and refit it. | DIY Safe |
N/A | The flame's too high even on the lowest setting. | Could be the regulator's set wrong, the gas supply pressure's too high, or the wrong injection valve is fitted. | Get an authorised service agent to carry out repairs. | Professional Intervention Required |
N/A | The flame's too low even on the highest setting. | Could be the regulator's set wrong, the gas supply pressure's too low, the wrong injection valve fitted, or a blocked injector/gas tube. | Get an authorised service agent to carry out repairs. | Professional Intervention Required |
N/A | Low heat, slow cooking. | Unsuitable cookware is being used on the selected burners. | Use suitable cookware (S: 10-16 cm, M: 12-18 cm, L: 16-22 cm diameter). | DIY Safe |
N/A | The control knobs or the worktop around them are getting too hot. | The cookware isn't sitting properly on the burner. | Ensure the cookware is centered on the burner. | DIY Safe |
ThetfordSOG70-SOV70 / SOG52-SOV52
Kitchen02013 FAQs
SOG70-SOV70 / SOG52-SOV52
KitchenTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Burner does not ignite | Gas supply closed, air in the gas line, or incorrect gas pressure | Check that the gas supply is open, inspect the gas cylinder, and ensure correct pressure. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | Appliance fails to stay lit after ignition | Thermocouple faulty, dirty, or not heated sufficiently | Hold the control knob depressed longer during ignition to heat the thermocouple. If the fault persists, have repairs carried out by a specialist. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: What type of gas do I need?
Only operate the stove with the type of gas (propane or butane) and pressure, as indicated on the rating plate.
Q: What can I do when the flame goes off after igniting the oven?
If the burner hasn't caught within 15 seconds, let go of the knob and leave it for at least a minute before you try again. If it still won't light, get in touch with your dealer.
Q: Why is the cooking appliance too hot to touch?
The appliance is manufactured to heat food and as a result certain areas will become hot. Touchable surfaces like knobs and handles should remain within a safe touchable temperature. If you are concerned about these temperatures, please contact your dealer who can measure the temperatures to ensure they are correct.
Q: Why do I need to keep the door open for grilling?
The grill burner works efficiently with the correct circulation of gas and ambient air. Closing the door prevents the circulation of this air and can result in dangerous products of combustion.
Q: How does the grill function on my oven work?
Does your oven have a grill / grill function? Note that the grill function may only be operated with the grill door open. The following applies here: Grill switched on – grill door opened or tilted Grill switched off – grill door closed Note: More and more Thetford appliances with a grill have a safety device that prevents the grill from operating when the grill door is closed. As soon as the grill door is closed, the gas flame goes out.
Q: How can I clean my cooking appliance (glass / glass lid)?
Wipe up any spills or mess straight after cooking, using hot soapy water, then wipe it dry with something soft. For tougher dirt or grease, use a dedicated glass cleaner.
Q: How can I clean my cooking appliance (enamelled)?
Wipe up any spills or mess straight after cooking, using hot soapy water, then wipe it dry with something soft. For tougher dirt or grease, use a non-abrasive cream cleaner.
Q: Why do the knobs fall off?
There may be a flat metal retaining clip that has broken from the knob. Please contact your dealer who can replace under warranty or supply this if the appliance is outside the 3 year warranty.
Q: What happens if the oven/grill doesn’t work?
If the burner hasn't caught within 15 seconds, let go of the knob and leave it for at least a minute before you try again. If it still won't light, get in touch with your dealer.
Q: Where can I get an extra shelf for my oven?
Spares are available from your local dealer or service centre. Spares are also available from a range of wholesaler outlets including Leisure Spares 01423 320009.
Q: My grill doesn’t appear to light in the middle.
It shouldn’t. This is the design to promote even cooking.
Q: My grill pan handle gets hot, what can I do?
The handle is detachable. It should be removed whilst the grill is in use.
Q: What are the requirements for installing the cooker?
The cooker should be installaed as per the manufactures recommended installation instructions and should only be installed by competent qualified persons. Local laws should be adhered to when installing gas appliances.
Auto-TrailElectrical System (Adventure, 2026 Model Year)
Electrical0101 FAQ
Electrical System (Adventure, 2026 Model Year)
ElectricalMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Red LED below fuse | Blown fuse on PSU | Overloaded circuit or short circuit | Investigate the fault, replace with a fuse of the exact same value/rating, and contact your dealer if the replacement fuse blows again. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: Which fuse or MCB protects which circuit, and what rating should I use to replace one?
On the PSU (fuses 2 to 9 each show a red LED beneath them once blown, for whichever circuit is actually in use): Fuse 1 (25A, white) - Charger; Fuse 2 (10A, red) - 12V Sockets; Fuse 3 (10A, red) - Main Lighting; Fuse 4 (7.5A, brown) - Auxiliary/Awning Lighting; Fuse 5 (7.5A, brown) - Filler Pump; Fuse 6 (7.5A, brown) - Pump; Fuse 7 (7.5A, brown) - Dimmable Lighting; Fuse 8 (7.5A, brown) - Permanent (Unswitched); Fuse 9 (10A, red) - Compressor Fridge (Permanent Switched).
MCBs: MCB 1 (16A) - Heating System; MCB 2 (10A) - 230V Sockets; MCB 3 (10A) - Fridge/Charger. Always fit a replacement fuse rated the same as the original - never a higher one, since that risks damage to the wiring harness. If a new fuse blows again straight away, don't just keep swapping it out - get the underlying fault checked and speak to your dealer.
SargentAC-DC Battery Chargers
Standalone Battery Charger (Accessory)5005 FAQs
AC-DC Battery Chargers
Standalone Battery Charger (Accessory)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The electrical system shuts down by itself randomly. | Overvoltage - the Sargent system shuts down as soon as it detects more than 15V, usually because of a faulty solar regulator or a mains charger fault | To check whether the solar regulator's at fault, see if the random shutdowns only happen during sunny daytime hours when the regulator's actually active - disconnecting the solar input, or covering the panel, is a good way to test this. You could also measure the regulator's output voltage directly, though that reading can jump around depending on cloud cover. For the charger, a fixed-voltage type should never read above 13.8V; if you've got a PX300 fitted, its product page has a downloadable attachment for checking it's working correctly. | DIY Safe |
N/A | Battery is overheating and showing symptoms of being overcharged. | A failed cell within the lead-acid battery (turning it effectively into a 10V battery, causing it to draw more current and overheat under normal charge voltage). | Check the battery itself for a failed cell first. If you suspect the charger rather than the battery, see the separate troubleshooting for a PX300 that isn't working correctly. | DIY Safe |
N/A | Lithium battery has entered Deep Sleep mode (DSLP) with State of Charge reduced to 0% and output switched off. | The battery State of Charge has reduced to 0%. | Get the battery back on charge as soon as you can, since leaving it will shorten its lifespan and hurt performance. If it's gone into Deep Sleep, the Sargent PX310 charger's own 'lithium wakeup' feature may be able to rouse it and start charging normally - or you can briefly apply a fixed 12-15V across the terminals yourself. | DIY Safe |
N/A | Lithium battery has gone into Under Voltage Protection (UVP) after a cell dropped below 2.5V (or the terminals fell below 10V), cutting off output entirely | Critical low internal voltage of battery cells due to deep discharge. | Get it back on charge immediately - a fixed-voltage charger will bring the cells back up to the level at which they'll switch back on (2.8V per cell, or 11.2V total across four cells). Depending on how deeply discharged it is, this can take up to 30 minutes. | DIY Safe |
N/A | PX300 charger isn’t working correctly | — | Head to the PX300's product page, download the attachment linked there, and follow its instructions to check the charger's output voltages and confirm it's working properly. | DIY Safe |
Frequently Asked Questions
Q: What happens when the Sargent control system detects the battery State of Charge falls to 15%?
First, an alert appears on the control panel's screen, warning that the battery needs recharging.
Q: And if it's still not recharged and drops further, down to 5%?
The system alerts again, then switches off every circuit it controls to stop further discharge - though anything wired directly to the battery, bypassing the control system, will keep drawing current regardless.
Q: How can I extend the lifespan of a Sargent lithium battery?
Steer clear of frequent deep discharges, and try to keep it sitting at a partial charge - ideally somewhere between 40% and 80% - rather than running it right down. Don't treat Under Voltage Protection (UVP) kicking in as your cue to recharge; by then it's already past where you want to be.
Q: Can I fit a Lithium battery to my system?
Most Sargent systems use a PX300 or PF200 battery charger. If yours has a different charger fitted, check with that charger's own manufacturer for Lithium compatibility. The PX300's charging profile suits many leisure-industry Lithium batteries that have their own internal Battery Management System (BMS) - its charging profile and voltages are available as a downloadable attachment on the PX300's own product page, though you'll still need to confirm suitability directly with your chosen battery's manufacturer.
Systems that use a PX300 include the EC800, EC700, EC600, EC500, EC400 series, EC400+ and EC328. If your system doesn't have a PX300, its charger will run a fixed 13.8V, which generally isn't suitable for fully charging a Lithium battery - and switching to Lithium may also mean you need a DC-DC charger to keep the charging current within limits.
Q: Can I fit a different make of AGM battery?
We don't endorse any particular make or model, but the PX300 charger (fitted across the EC400/EC400+, EC500, EC600, EC700, EC800 and EC328 systems) suits the great majority of good-quality AGM batteries sold in the UK. Its charge profile is included in the instruction manual attached to its product page - if you're at all unsure whether a battery is compatible, check with that battery's own distributor or manufacturer first.
SargentModular Series Systems
Battery Charger / Power Management0003 FAQs
Modular Series Systems
Battery Charger / Power ManagementTechnical Specifications
Frequently Asked Questions
Q: How do I set up a second lithium battery from Sargent's LB series?
Installation and wiring: wire the extra LB series battery into the vehicle's 12V system first, and connect its magnetic communication cable to the Sargent Control System's CAN bus. Before paralleling two batteries, make sure both are fully charged to the same voltage, to avoid a big rush of current between them the moment they're connected.
Changing the battery address: adding a second battery in parallel means changing its communication address from the default '1' to '2', so both can talk to the system at once - only have the battery you're changing connected via its comms cable while you do this (the steps are the same on the 4" EC940 and 7" EC970 screens).
Configuring single or dual batteries: the display needs the Sargent Lithium+ battery switched on in the ADVANCED SETUP menu first, or it won't communicate with it - choose Lithium+ for a single battery, or Lithium+ x2 for a dual setup.
Information displays: once configured, extra screens appear in the Control Panel's POWER menu. On the EC940's 4" display, a dual setup's two batteries are combined into one figure (two 70Ah batteries show as 140Ah total); on the EC970's 7" display, tapping the battery symbol switches between Battery 1 and Battery 2's individual readings.
Q: How do I set up ultrasonic water sensors?
Installation and wiring: mount each sensor on the tank's top surface, close to the middle, to avoid reflections off the tank wall and reduce variation when parked on a slope. Fit a side-mounted overflow too, so a sensor doesn't end up sitting underwater after filling and skewing its readings - and note the sensor isn't suitable for tanks with a sloped or irregular base, which will also throw off readings.
Configuring the sensors: enable the Sargent Ultrasonic Water Sensors in the ADVANCED SETUP menu first so the display can communicate with them, and enable the relevant tank too for its level to actually show - any tank not configured for ultrasonic sensing is assumed to have a traditional rod/stud sensor instead.
First-time calibration: the sensor automatically starts calibrating its tank depth the first time it gets 12V power, so make sure it's fitted and the tank is empty beforehand for an accurate result. Once calibrated, it sends regular readings (roughly every 5 seconds for fresh tanks, 10 for waste) - and since it can't read fluid closer than 30mm to its own face, the 100% level gets set 30mm below the measured tank depth. Re-calibration can be triggered any time from the Advanced Setup menu, either automatically (again, with the tank empty first) or manually if you'd rather enter the tank depth yourself.
Information displays: once set up, each sensor's data appears under the WATER menu, reading in 1% steps rather than the 25% steps a rod/stud sensor uses. The EC940's 4" display shows fresh and waste levels on separate screens (use '>' to switch), while the EC970's 7" display shows both together on one screen.
Q: How do I configure the modular system for a Webasto Thermo Top EVO?
To link a Webasto Thermo Top EVO heater to the Sargent MC100 Control Unit (for control via the EC970 panel), you'll need two extra Sargent parts: the Fan Adaptor PCB (17464) and Fan PCB harness (89003-24). Wire it up following the diagram for the Webasto-to-Sargent connections - note that harness cable colours in the standard Modular System kit (K970A) may differ on OEM installations.
For setup help with the heater itself, contact Webasto directly or check their portal at https://my.webasto.net/en/. On the Sargent side, enable the Webasto Thermo Top from the ADVANCED SETUP menu first, which then adds a 'Heating' option to the home screen for controlling it - the Help button in the top-right corner explains each individual control.
WhaleSL3501, SL3511, SL5501, SL5511, SL5601, SL5611, SL6501, SL6511
Space Heater0613 FAQs
SL3501, SL3511, SL5501, SL5511, SL5601, SL5611, SL6501, SL6511
Space HeaterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
1 | Inadequate gas supply | Insufficient gas pressure or lack of gas supply | Check gas supply, ensure 30mbar LPG is available, and proceed to step 4 to clear the lockout. If the issue remains unresolved, contact an authorized service agent. | DIY Check / Tech Fallback |
2 | Overheat | Heater exceeded normal operating temperature due to restricted airflow | Make sure the air vents and ducts aren't restricted, then give the heater 10 minutes to cool before moving to step 4 to clear the lockout. Contact an authorised service agent if the fault persists. | DIY Check / Tech Fallback |
3 | Inadequate supply voltage | The DC supply voltage has drifted outside the heater's 10.5-15.9V operating range (it won't run at all below 10.1V). | Verify supply voltage is between 10.5 and 15.9V DC, and proceed to step 4 to clear the lockout. If the issue remains unresolved, contact an authorized service agent. | DIY Check / Tech Fallback |
4 | Flue blockage | Obstruction in the exhaust flue or combustion inlet | Check flues for blockages, clear any obstructions such as snow or debris, and proceed to step 4 to clear the lockout. If the issue remains unresolved, contact an authorized service agent. | DIY Check / Tech Fallback |
5 | Internal fault | Internal system error or component failure | Call Whale Support (+44 (0)345 9090 911) (in Europe, use the enclosed Webasto Service details instead) and move to step 4. This fault needs a repair or replacement carried out by an authorised service agent. | Professional Intervention Required |
6 | Control panel fault | Communication error or temporary glitch in the control panel | Power off the unit, power on the unit, and proceed to step 4 to clear the lockout. If the issue remains unresolved, contact an authorized service agent. | DIY Check / Tech Fallback |
7 | Multiple faults | Simultaneous or sequential system errors triggered | Power off the heater, check heater for recurring faults, power on, and proceed to step 4 to clear the lockout. If the issue remains unresolved, contact an authorized service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: Can I fit a Heat Air heater myself?
If you're technically minded, yes - each Heat Air kit includes a detailed step-by-step installation guide. Otherwise, a local motorhome workshop should be able to fit it for you. Whoever fits it, a qualified gas engineer has to certify any gas work to BS EN 1949-2011.
Q: Which Heat Air model should I choose?
The models differ in heat output and fuel type, with options for both campervans and panel-van conversions - broadly, the bigger the vehicle, the more output you'll want. Gas-only suits off-grid touring; if you mostly stay on sites with hook-up, the gas-and-electric version adds 3kW of electric heating.
Q: Will Heat Air work when I'm off-grid?
Yes. Every Heat Air model can run on gas, and on its low gas setting it draws very little from the battery - as little as 0.6 A.
Auto-TrailRefrigeration & Cooling (Adventure, 2026 Model Year)
Fridge / Freezer0001 FAQ
Refrigeration & Cooling (Adventure, 2026 Model Year)
Fridge / FreezerFrequently Asked Questions
Q: How do I turn on the refrigerator?
Hold down the on/off button for a few seconds to switch it on. For best results, do this about 4 hours before you load any food in.
Auto-TrailSmoke & CO Alarms (Adventure, 2026 Model Year)
Smoke / CO Alarm3000 FAQs
Smoke & CO Alarms (Adventure, 2026 Model Year)
Smoke / CO AlarmMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Chirps once each minute, continuing for as long as 30 days | Carbon monoxide detector sounding single chirp | Incorrect settings found by sensor/circuitry or low batteries | Fit new batteries in the detector - this chirp doesn't mean carbon monoxide has actually been detected. | DIY Safe |
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Short beep once a minute | Smoke alarm emitting short beep once a minute | The battery is worn out and needs replacing. | Replace the battery immediately (low voltage warning sounds for approximately seven days). | DIY Safe |
N/A | The smoke alarm's LED doesn't blink once a minute as it normally would. | Battery is completely flat or missing | Replace the battery immediately. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which battery your smoke alarm takes (look at the battery fitted now), then choose the matching one: The handbook says the smoke alarm is battery-operated but doesn't name the battery type, so check yours before ordering. 9V batteryDuracell Plus 9V Alkaline Batteries (2 Pack) 6LR61~£6.50 for 24.7★ (15,000+ ratings), dispatched/sold by Amazon View on Amazon →AA batteriesDuracell Plus AA Alkaline Batteries (12 Pack) 1.5V, LR06~£9.00 for 124.7★ (71,000+ ratings), dispatched/sold by Amazon View on Amazon → | ||||
Auto-TrailToilets & Sanitation (Adventure, 2026 Model Year)
Toilet0001 FAQ
Toilets & Sanitation (Adventure, 2026 Model Year)
ToiletFrequently Asked Questions
Q: How do I prepare the Thetford cassette waste-holding tank before using the toilet?
Take the waste-holding tank out through the service door, stand it up so the pour-out spout faces upward, then take the cap off. Add the recommended amount of Thetford waste-holding tank additive plus roughly 3 litres of water so the bottom is covered, refit the cap, and slot the tank back into place.
Auto-TrailWater System (Adventure, 2026 Model Year)
Water System Component2001 FAQ
Water System (Adventure, 2026 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Aerated water from a tap | There may be a leak on the pump's suction side. | Look for a leak where the pump draws water in and repair as needed. | DIY Safe |
N/A | The water pump keeps running for more than 5 to 10 seconds after every tap has been shut off. | Possible leak in the water system | Check the whole system for leaks right away, and get into the habit of switching the pump off at the control panel whenever you leave the vehicle. | DIY Safe |
Frequently Asked Questions
Q: How do I drain down the water system for winter or storage?
Open the fresh water tank's drain valve, then the wastewater tank's (into a suitable container), then leave every tap inside the vehicle open (mixer taps set to their central position). There's also an internal drain valve that clears the water heater and its own pipework - open that too, give the vehicle five minutes to finish draining, then briefly run the pump to clear any water left in it. Empty the cassette toilet too.
WhaleExpanse
Water Heater5111 FAQ
Expanse
Water HeaterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Damage found on the appliance or electrical supply cord prior to or during installation | Component or power cord damaged during transit or handling | Don't install the appliance. A damaged electrical supply cord must only be replaced by the manufacturer, one of its service agents, or another similarly qualified person, to avoid a hazard - contact an authorised service agent or Whale Support straight away. | Professional Intervention Required |
N/A | Water heater control panel shows 'No Flame Detected' (number-of-bars-lit fault indicator) | No gas supply, empty gas bottle, blockage in the gas line, using butane below 5C, or a blocked combustion air inlet/exhaust flue. | Check the gas supply, making sure there is gas in the bottle and no blockage in the gas line. At temperatures below 5C, use propane gas rather than butane. Check the combustion air inlet flue and exhaust flue for blockages. Clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. | DIY Safe |
N/A | Water heater control panel shows 'Overheat' (number-of-bars-lit fault indicator) | No water in the appliance, or the water heater has not been given time to cool. | Check that there is water in the appliance. Whale recommends waiting at least 5 to 10 minutes to allow the water heater to cool, then clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. | DIY Safe |
N/A | Water heater control panel shows 'Low/High Supply Voltage' (number-of-bars-lit fault indicator) | Supply voltage at the water heater is outside the 10V-15V d.c. operating range. | Check battery voltage. If between 10V d.c. and 15V d.c., check connections between the water heater and battery. Check the alternator or external battery charging. Clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. | DIY Safe |
N/A | Water heater control panel shows 'Air Proving' (number-of-bars-lit fault indicator) | Combustion air inlet flue or exhaust flue blocked. | Check the combustion air inlet flue and exhaust flue for blockages. Clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. | DIY Safe |
N/A | Water heater control panel shows 'Other/Internal Fault' (number-of-bars-lit fault indicator) | Internal fault. | Attempt to clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. If this fails, contact Whale Support on +44 (0)845 217 2933. | DIY Check / Tech Fallback |
N/A | Water heater control panel shows 'General Fault' (number-of-bars-lit fault indicator) | Two faults have occurred at the same time, or at least five lockout-clearing attempts have been unsuccessful. | Turn off power to the water heater, check the water heater for faults, then turn power back on and clear the lockout by pressing the water heat setting button and the plus (+) symbol button simultaneously for 3 seconds. | DIY Safe |
Frequently Asked Questions
Q: Does Whale make a thermostatic mixing valve?
Yes, product code is WX1599.
