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Auto-Sleepers • Berkshire • 2010
Complete guide — 137 diagnostic faults and 25 FAQs across 11 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-SleepersAwning (Berkshire & Hampshire, 2010 Model Year)
Awning0001 FAQ
Awning (Berkshire & Hampshire, 2010 Model Year)
AwningFrequently Asked Questions
Q: How do I set up the Thule Omnistor awning?
Fit the crank handle to the right length and slot it into the bayonet socket, then turn it anticlockwise - keeping the handle down - to unroll the awning; it won't move for the first couple of turns. Once you've unrolled about a metre, put the support legs out before continuing. Slide the legs from the front profile, adjust them to height, and fasten them (rolling the fabric up slightly helps tension it, but don't extend the legs so high the fabric jams against the arms).
Fit the tension rafter too on larger models. If it's raining, drop one side so water runs off, and use the hold-down kit in gusty conditions - the front profile locks automatically once it's rolled back up.
Auto-SleepersCameras & Multimedia (Berkshire & Hampshire, 2010 Model Year)
Reversing Camera / Camera System0001 FAQ
Cameras & Multimedia (Berkshire & Hampshire, 2010 Model Year)
Reversing Camera / Camera SystemFrequently Asked Questions
Q: How does the reversing camera work?
Fitted next to the high-mounted rear stop lamp, this wide-angle colour camera feeds a monitor that clips over your existing interior mirror, switching on by itself the second you select reverse. Keep anything hard away from the LCD screen to avoid scratching it.
Auto-SleepersChassis & Running Gear (Berkshire & Hampshire, 2010 Model Year)
Chassis / Towing Control2001 FAQ
Chassis & Running Gear (Berkshire & Hampshire, 2010 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The power-operated rear step is still out when the ignition gets switched on. | — | A buzzer behind the dashboard sounds the moment the ignition's switched on, and keeps going until the step's been fully retracted. | DIY Safe |
N/A | Dirt and frost preventing the electric step from operating properly | Accumulation of dirt or frost in moving parts | Clean or defrost the moving parts. | DIY Safe |
Frequently Asked Questions
Q: How does the electric rear step work?
A button by the entry door controls it - press once to send it out, press again to bring it back in. Starting the engine retracts it automatically, with a short buzzer as warning; if something's blocking it or it fails to retract, that buzzer carries on sounding until the fault's cleared. It's usually tied to the remote locking too - unlock the doors and it comes out, lock them and it goes back in - though your dealer can disable that link if you prefer.
Auto-SleepersCooking Equipment (Berkshire & Hampshire, 2010 Model Year)
Cooking2020 FAQs
Cooking Equipment (Berkshire & Hampshire, 2010 Model Year)
CookingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Cooker Hotplate not heating up | No power | Check MCB is on | DIY Safe |
N/A | Cooker ignition not operating | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Cooker ignition not operating | Spark unit fault | Refer to dealer | Professional Intervention Required |
N/A | Cooker ignition not operating | Fault on cooker unit | Refer to dealer | Professional Intervention Required |
DaewooKOR-6L6BD Microwave Oven (as fitted to Auto-Sleepers motorhomes)
Microwave1100 FAQs
KOR-6L6BD Microwave Oven (as fitted to Auto-Sleepers motorhomes)
MicrowaveTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The microwave oven doesn't work | Not connected to mains, door not firmly closed, cooking time not set, or a blown fuse/tripped circuit breaker. | Make sure the power cord is plugged in securely, the door is shut firmly, and a cooking time has actually been set. Also check for a blown fuse or a tripped circuit breaker on the supply. | DIY Safe |
N/A | Sparking inside the microwave cavity | Metal cookware or metal-trimmed dishes are being used, or a metal skewer/foil is touching the inside walls of the oven. | Check you're not using any metal containers or metal-trimmed dishes, and that no metal skewer or foil is touching the oven's interior walls. Contact the service station if it keeps happening. | DIY Check / Tech Fallback |
Auto-SleepersElectrical System (Berkshire & Hampshire, 2010 Model Year)
Electrical31450 FAQs
Electrical System (Berkshire & Hampshire, 2010 Model Year)
ElectricalMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Habitation 12V does not operate | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation 12V does not operate | Battery discharged | Recharge | DIY Safe |
N/A | Habitation 12V does not operate | The control panel's power switch is set to off. | Switch to on | DIY Safe |
N/A | Habitation 12V does not operate | Vehicle ignition 'on' | Switch 'off' ignition | DIY Safe |
N/A | Habitation battery not charging | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation battery not charging | Relay fault | Refer to dealer | Professional Intervention Required |
N/A | Habitation battery not charging | Contacts dirty/loose on battery terminals | Clean and check for tightness | DIY Safe |
N/A | Habitation battery not charging | Poor earthing | Check earthing to chassis point | DIY Safe |
N/A | Battery does not hold its charge | Failed battery | Check cells with hydrometer, change electrolyte if necessary | Professional Intervention Required |
N/A | Battery does not hold its charge | Current being drawn when not in use | Check all appliances are off | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Poor battery cell condition | Check cells with hydrometer | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Failed battery | Change battery | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Battery not fully charged | Fully recharge battery | DIY Safe |
N/A | One or more 12V appliances have no power reaching them. | Circuit fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | Fuse 9 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | 12V plug incorrectly connected/wired | Check plug | DIY Safe |
N/A | 230V system inoperative | No site power | Check site supply | DIY Safe |
N/A | 230V system inoperative | RCD/MCB switches tripped out | Reset circuit breakers | DIY Safe |
N/A | RCD/MCB keeps tripping out | Fault on 230V supply | Check supply including polarity | DIY Safe |
N/A | RCD/MCB keeps tripping out | Faulty appliance | Switch every appliance off, reset the circuit breakers, then switch appliances back on one at a time until the fault reappears - that identifies and isolates the faulty one. | DIY Safe |
N/A | RCD/MCB keeps tripping out | Overload on current consumption by appliance | 10A maximum available; do not use appliance | Professional Intervention Required |
N/A | Battery charger does not operate | Charger switched off | Switch on at control box/check MCB is on | DIY Safe |
N/A | No 230V output from the PSU | The lead linking the site supply to the vehicle isn't plugged in | Check the lead is connected correctly at both ends. | DIY Safe |
N/A | No 230V output from the PSU | RCD switched off | Reset the RCD. | DIY Safe |
N/A | No 230V output from the PSU | RCD not operating | Check the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | MCB switched off | Reset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | No or deficient supply from the site | Contact the site warden for assistance. | Professional Intervention Required |
N/A | Reverse polarity warning light is illuminated on the PSU | — | This light is designed to catch a reversed/crossed live and neutral supply on UK-wired sites - if it comes on, suspect a fault with the site's own supply, or its connecting cable (outside the UK it can light up with no actual fault present, so check with the site warden). It can also light up quite normally when running from certain generators, since some centre-tap their earth connection rather than earthing the neutral directly, leaving both conductors roughly 110V above earth - usually still safe to keep using in that case, but check the generator's own handbook. | DIY Check / Tech Fallback |
N/A | Control Panel has no display | — | The screen's backlight might have simply turned itself off - tap select to wake it again. If that's not it, work through the batteries and fuses, confirm both the shutdown switch and the charger switch on the PSU are set to on, and that mains is plugged in. Also check the lead running between the PSU and the back of the panel. Still nothing? Get in touch with your dealer. | DIY Check / Tech Fallback |
N/A | 12V power turns off unexpectedly | — | Usually the battery-protect feature has stepped in to protect the vehicle and/or leisure battery, or the engine's been started, in which case equipment is disconnected automatically to meet EMC requirements while driving. | DIY Safe |
N/A | Control panel is locked or behaves erratically | — | Check you're following the control panel's own handling instructions. If the panel's software has crashed, reboot it by turning off the PSU's isolator switch, waiting 30 seconds, then switching it back on. | DIY Safe |
N/A | No 12 volt output from the PSU | No 230V supply | Work through the 230V checks above first. | DIY Safe |
N/A | No 12 volt output from the PSU | Charger not switched on | Turn the charger switch on - it will illuminate when active. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery not connected and/or not charged | Fit a charged battery. | DIY Safe |
Recommended partAffiliate linksView partHideOnly if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering: Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle. Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand View on Amazon → | ||||
N/A | No 12 volt output from the PSU | Power button on the control panel not switched on | Turn the power on at the control panel. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery flat, or its fuse blown | Recharge the battery, check the fuses, and confirm charging voltage is actually present at the battery. | DIY Safe |
N/A | No 12 volt output from the PSU | A fuse has blown | Make sure none of the fuses have blown and each one matches the rating shown on the fuse table. | DIY Safe |
N/A | No 12 volt output from the PSU | Equipment switched off or unplugged | Check the equipment itself is switched on and properly connected to the 12V supply. | DIY Safe |
N/A | No 12 volt output from the PSU | PSU has overheated and shut down automatically | Reduce the load on the system and let the PSU cool down - it will restart on its own once it has. | DIY Safe |
N/A | No 12 volt output from the PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
Auto-SleepersGas Supply System (Berkshire & Hampshire, 2010 Model Year)
Gas Regulator / Supply5040 FAQs
Gas Supply System (Berkshire & Hampshire, 2010 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Appliance will not light | No gas | Swap in a replacement cylinder, confirm it's turned on, and check the isolation valve is open. | DIY Safe |
N/A | Appliance will not light | Low battery (auto ignition) | Charge battery | DIY Safe |
N/A | Appliance lights but goes out immediately the FSD override is released | Flame supervision device (FSD) is not functioning correctly | Refer to dealer | Professional Intervention Required |
N/A | Odour | Gas leak | Shut down the gas supply at the cylinder without delay, and leave the system alone until it's been properly fixed. Should a cylinder appear to be leaking, relocate it - if it's safe to do so - well clear of anything that could ignite it, then get in touch with the site warden and/or your local gas supplier. | Professional Intervention Required |
N/A | Yellow flame | There isn't enough primary air reaching the burner - note that a little yellow tipping on the flame is normal and not a fault. | Refer to dealer | Professional Intervention Required |
N/A | Orange flame | Dust or dirt particles in the mixing tube are being carried through the burner ports. | Reduce the level of dust in the surrounding air. | DIY Safe |
N/A | Orange flame | Burner ports partially blocked | Refer to dealer | Professional Intervention Required |
N/A | Floating flame | Lack of secondary air | Make sure every vent is clear, including the vehicle's air inlet. | DIY Safe |
N/A | Floating flame | Blocked retention ports | Make sure the retention ports aren't blocked; on an oven, also confirm the flue way isn't obstructed. | DIY Safe |
Auto-SleepersHeating (Berkshire & Hampshire, 2010 Model Year)
Heating System (Space/Water)6020 FAQs
Heating (Berkshire & Hampshire, 2010 Model Year)
Heating System (Space/Water)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water heater does not operate on 230V | No power | Switch on isolator switch/check MCB is on | DIY Safe |
N/A | Water heater does not operate on 230V | Overtemperature trip activated | Reset the thermal cut-out, following the operating instructions. | DIY Safe |
N/A | Water Heater not operating/cuts out | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water Heater not operating/cuts out | Low battery charge | Recharge battery | DIY Safe |
N/A | Water Heater not operating/cuts out | Unit fault | Refer to dealer | Professional Intervention Required |
N/A | No hot water (mains system) | Water heater tripped | Check and press re-set button | DIY Safe |
N/A | No hot water (gas system) | Gas module not lighting | Refer to dealer | Professional Intervention Required |
N/A | No hot water (gas system) | Igniter not working | Check 12V switched on | DIY Safe |
TrumaCP E Classic
Heating System (Space/Water)11140 FAQs
CP E Classic
Heating System (Space/Water)Technical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | None of the LEDs light up, even with the appliance switched on and getting its operating voltage | The automatic restart lock has kicked in, e.g. following a power cut | Clear the fault by switching off, leaving it 5 seconds, then switching back on. | DIY Safe |
N/A | Nothing lights up when it's switched on | No operating voltage or appliance/vehicle fuse defective | Check the 12V battery voltage and charge if needed, check every electrical plug connection, and check/replace the appliance's or vehicle's fuse. | DIY Safe |
N/A | The green LED lights up once switched on, but the heater doesn't run | The control panel's temperature setting is below the current room temperature. | Turn the temperature setting up at the control panel. | DIY Safe |
Yellow LED flashes 1 x | Heater continues operating with risk of low voltage | Battery voltage has dropped below 10.4V (gas heater) or 11.5V (diesel heater) | Charge battery. For diesel heater, use electrical power from battery sparingly. | DIY Safe |
Yellow LED flashes 2 x | Heater not functioning due to low voltage or overvoltage | Battery voltage has dropped below 10.0V/10.2V, or risen above 16.4V (overvoltage) | Charge the battery, or fit a new one if it's old. For overvoltage, check the battery voltage itself along with whatever's supplying it (e.g. the charger). | DIY Safe |
Yellow LED flashes 3 x | Heater stops operating | Open window above cowl detected by window switch | Close the window. | DIY Safe |
Yellow LED flashes 4 x | The heater faults out after running for an extended period | Either it's in summer mode with an empty water container, the warm air outlets are blocked, or the circulated air intake is blocked | Switch the appliance off and let it cool, top up the boiler with water, check each outlet opening individually, and clear any blockage from the circulated air intake. | DIY Safe |
Yellow LED flashes 5 x | Heater indicates sensor fault | The room temperature sensor or its cable is faulty | Contact an authorised service agent. | Professional Intervention Required |
Yellow LED flashes 7 x | Heater indicates control panel fault | The control panel or its cable is faulty | Contact an authorised service agent. | Professional Intervention Required |
Yellow LED flashes 8 x | Heater indicates short circuit in FrostControl | The FrostControl heating element has short-circuited | Unplug the heating element from the electronic control unit and have a specialist fit a replacement. | DIY Check / Tech Fallback |
Yellow LED flashes 9 x | The heater cuts out roughly 30 seconds after switching on | Could be a closed gas cylinder/quick-acting valve, an empty gas cylinder, an iced-up gas pressure regulator, or gas with too high a butane content | Open the gas supply valves, swap in a fresh cylinder, fit an EisEx regulator, or switch to propane. | DIY Safe |
Red LED flashes between 1 and 8 times | Heater fault | Heater electronics fault | Determine the flashing code and contact an authorised service agent. | Professional Intervention Required |
N/A | The green LED stays lit after the heater is switched off | This is the after-run cycle, bringing the appliance's temperature down | Nothing's wrong - the after-run cycle switches off by itself within 5 minutes at most. | DIY Safe |
N/A | Room heating doesn't respond straight away to an adjustment | This is the after-run cycle, bringing the appliance's temperature down | Nothing's wrong - the after-run cycle switches off by itself within 5 minutes at most. | DIY Safe |
N/A | Both the green and red LEDs light up once switched on | Faulty electronics | Contact an authorised service agent. | Professional Intervention Required |
Red LED flashes 6 x | Diesel heater fails to start | There isn't enough fuel - the tank wasn't filled enough, has run dry, and/or the vehicle is parked on a slope | Refill the tank, then bleed the fuel line as covered in the initial start-up instructions. | DIY Safe |
TrumaUltraheat electric additional heater
Space Heater Accessory / Booster3105 FAQs
Ultraheat electric additional heater
Space Heater Accessory / BoosterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Even with Ultraheat switched on, the control panel's green LED stays dark | No 230 V~ power supply available to the unit. | — | Check 230 V~ power supply: verify if other 230 V~ appliances work in the vehicle, check if the line power cable is connected, check if the campsite fuse/circuit breaker has tripped, check if the vehicle residual current circuit-breaker (FI) or distribution board fuses have tripped. | DIY Safe |
Unusual noises or smells | Potential obstruction, dust accumulation, or overheating condition. | — | Turn off the gas supply, the heater and Ultraheat, and have a qualified expert check the system. | DIY Check / Tech Fallback |
Even with Ultraheat switched on, the control panel's green LED stays unlit. | No 230V power supply is available or reaching the device. | — | Check the 230V power supply: verify if other 230V appliances in the vehicle work, ensure the line power cable is connected, check if the campsite fuse box has tripped, and inspect the vehicle's internal 230V distribution board fuses and residual current circuit-breaker (RCCB). | DIY Safe |
N/A | Damage from improper cable routing or fan operation | Cables routed too close to hot parts, or the fan run without the proper warm-air ducts directing hot air onto the control unit. | Route cables away from hot parts and ensure the correct warm-air ducts are fitted before running the fan. | DIY Safe |
Frequently Asked Questions
Q: Can I use Ultraheat with older Truma S heaters like the Trumatic S 3002?
No - Ultraheat can't be used with any S-heater built before 04/2012, nor with the Trumatic S 3002, S 3002 P, S 5002, S 2200, S 55 T, or S 3002 K / S 5002 K.
Q: What fan setting should be used during electrical mode?
On electrical mode, run the fan at level 3 or above (manual or automatic) to spread warm air through the vehicle quickly and evenly.
Q: Can the Ultraheat be operated separately outside of a Truma S-heater?
No - Ultraheat (the electric additional heater) is only approved for fitting and running inside a compatible S-heater, never on its own or outside a vehicle.
Q: What power settings are available on the Ultraheat?
The additional heater features three operating power levels: 500 Watts, 1000 Watts, and 2000 Watts.
Q: Can the S-heater run on gas and the electric Ultraheat together?
Yes - the S-heater can run on gas while the electric additional heater runs too, though the additional heater may cut out on its own to guard against overheating.
Auto-SleepersLighting (Berkshire & Hampshire, 2010 Model Year)
Lighting2000 FAQs
Lighting (Berkshire & Hampshire, 2010 Model Year)
LightingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Lights dull/only one tube illuminating | Low battery charge | Check battery | DIY Safe |
N/A | Lights dull/only one tube illuminating | Faulty light unit/tube | Replace/Check | DIY Safe |
Auto-SleepersRefrigeration & Cooling (Berkshire & Hampshire, 2010 Model Year)
Fridge / Freezer4061 FAQ
Refrigeration & Cooling (Berkshire & Hampshire, 2010 Model Year)
Fridge / FreezerMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator does not operate on 230V | Switch on refrigerator thermostat dial not 'on' | Check position of thermostat dial | DIY Safe |
N/A | Refrigerator does not operate on 230V | Element fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge gas ignition not operating | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge gas ignition not operating | Ignition control switch fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge ignition switch flashes but gas does not ignite | Fault on fridge unit | Refer to dealer | Professional Intervention Required |
N/A | You can hear the ignition sparking, but the fridge switch itself doesn't flash. | Faulty fridge ignition switch | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fuse 3 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge does not operate on 12V when engine is running | Fuse 7 in EM50 interface box blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge relay | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge unit | Refer to dealer | Professional Intervention Required |
Frequently Asked Questions
Q: Does the refrigerator need a winter cover?
Fit the winter covers over the outside vents any time you're using it with the temperature below +10°C.
DometicRM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / Freezer6349 FAQs
RM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / FreezerTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator does not cool sufficiently | Inadequate ventilation, thermostat setting too low, heavily frosted condenser, or warm food stored recently | Check the ventilation grilles aren't covered, turn the thermostat up, confirm the door's closing properly, and let warm food cool before storing it. | DIY Safe |
N/A | The fridge isn't cooling in gas mode | Gas cylinder empty, upstream shut-off device closed, or air in the gas pipe | Swap the gas cylinder, open the shut-off device, and switch the appliance off and restart it 3-4 times to clear any trapped air. | DIY Safe |
N/A | The fridge isn't cooling in 12V mode | Could be a blown onboard fuse, a flat onboard battery, the engine not running, or a faulty heating element. | Fit new fuse, check/charge battery, start engine, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | The fridge isn't cooling in 230V mode | Could be a blown onboard fuse, the vehicle not being connected to mains, or a faulty 230V heating element. | Fit new fuse, connect to mains power supply, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | MES/AES failure: 230V mode LED flashing + acoustic signal | Either no 230V supply is reaching the unit, or the voltage is too low. | Check the mains connection, mains voltage, and fuse. | DIY Safe |
N/A | MES/AES failure: 12V mode LED flashing + acoustic signal | 12V not available, voltage too low, or D+ signal missing | Check 12V connection, on-board battery, fuse, and D+ signal (AES) | DIY Safe |
N/A | MES/AES failure: Gas/Automatic mode flame not ignited | Flame not ignited, gas supply interrupted, burner/nozzle defective | Check gas supply (bottle, valve), clean burner/nozzle, and press the fault reset button after clearing | DIY Safe |
N/A | All temperature setting LEDs are flashing (both MES and AES panel styles) | Temperature sensor defective | The refrigerator will continue to work on the mid temperature setting. Contact Dometic Customer Services to have the temperature sensor checked/replaced. | Professional Intervention Required |
N/A | "HE1" is flashing (LED plus all temperature setting LEDs flashing) | 230V heating element defective | Contact Dometic Customer Services - the 230V heating element requires replacement. | Professional Intervention Required |
N/A | "HE2" is flashing (LED plus all temperature setting LEDs flashing) | 12V heating element defective | Contact Dometic Customer Services - the 12V heating element requires replacement. | Professional Intervention Required |
N/A | Reduced cooling performance in high ambient temperatures | The refrigerator is struggling to keep up in hot conditions - normal behaviour at the margins of its rated operating range, not necessarily a fault. | Check ventilation isn't restricted, park in shade where possible, and set a lower cooling level in hot weather. | DIY Safe |
N/A | Exhaust fumes or unburnt gas entering the vehicle's living space | A fault in the gas combustion or flue/exhaust system. | Stop using the refrigerator on gas immediately and have it checked by an authorised Dometic service agent before using gas mode again. | Professional Intervention Required |
N/A | The vehicle's battery discharges quickly while stationary | The refrigerator drawing more 12V current than expected while parked, possibly indicating a fault. | Check whether the refrigerator is the cause by monitoring battery drain with it switched off; if it's responsible, have it checked by an authorised Dometic service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: What does the SN climate class on my Dometic RM fridge mean?
Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).
Q: How well does an absorption fridge cool in hot weather?
In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.
To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.
Q: Can my Dometic RM8 fridge run from solar power?
The RM(X)8xxx range can take an S+ signal on its control board, which lets it pick solar-supplied DC power when it's available. For this you need a solar regulator from Dometic's Büttner range that has a signal output cable, wired to S+. The panel charges the leisure battery (or batteries), and whenever the regulator signals that solar power is available, the fridge gives it top priority in AES (automatic) mode.
In automatic mode the fridge chooses its energy source in this order: solar DC first, then mains AC, then ordinary 12V DC, and gas last. Most AES set-ups take their 12V feed from the vehicle's starter battery, with the alternator's D+ signal allowing DC operation; to use the S+ signal instead, you'll need a changeover switch so the 12V heating element is supplied from the leisure battery rather than the vehicle battery.
On 12V the element is rated 120-190W, so the fridge draws a continuous 10-15A on DC - more than most vehicles' leisure batteries can sustain for long, which is why this solar/DC mode tends to be used where the fridge is fitted in a beach hut or similar off-grid building. Bear in mind that changing the vehicle's wiring could void your warranty - Dometic advises checking with your dealer first.
Q: What can replace my old Dometic RM fridge?
Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.
Q: My fridge won't work on mains (AC) power - what should I check?
Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.
Q: My fridge won't work on 12V (DC) - what should I check?
Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.
Q: My fridge won't work on gas - what should I check?
Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.
Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?
The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.
Q: Why isn't my fridge getting cold enough?
Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.
Auto-SleepersWater System (Berkshire & Hampshire, 2010 Model Year)
Water System Component20121 FAQ
Water System (Berkshire & Hampshire, 2010 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water pump will not run (Water system) | — | Make sure the plug and socket contacts are clean and seated properly, and check the wiring connections. | DIY Safe |
N/A | The water pump switches on and off even with the tap shut (Water system) | — | Look for air or water leaks at the taps and pipework, and readjust the pressure switch. | DIY Safe |
N/A | The water pump motor keeps running continuously and won't stop (Water system) | — | Confirm the container actually has water in it - a battery reading below roughly 10.5V can also be the cause. Adjust the pressure switch and/or recharge the battery, and check every pipework connection. A Whale Tiptoe Pump, fitted in-line alongside the submersible pump, can serve as a manual backup. | DIY Safe |
N/A | Water pump doesn't switch off when taps are closed, or pulses on/off when taps are fully open (Water system) | — | To readjust the pressure switch: with the system fully primed and every tap shut, wind the screw clockwise, in a right-hand direction, until the pump kicks in; open whichever tap sits furthest away and let it run smoothly, then shut it; slowly back the screw off anti-clockwise until the pump cuts out, then continue a further half-turn (180 degrees); finally check every tap individually operates correctly. | DIY Safe |
N/A | Water pump runs continuously even with taps closed (Water system) | Present voltage is significantly lower than when last adjusted, or the water container is empty - risk of pump failure and a flat battery | Re-adjust the pressure switch or refill the water container. | DIY Safe |
N/A | The water pump won't run at all, even though the fuse is intact and connections are sound (Water system) | This is most often down to the pump having run continuously for too long. | Replace the pump and readjust the pressure switch. | DIY Safe |
Recommended partAffiliate linksView partHideAuto-Sleepers fits a Whale submersible pump in this water system but doesn't name the exact model, so this is the standard current Whale replacement rather than a documented exact match - check the pump fitted in your tank before ordering. Whale GP1002 Standard 12V Submersible Water Pump, 10 Litres~£19.914.6★ (1,000+ ratings), Whale-branded, sold by Serenity Garden Ltd, dispatched by Amazon View on Amazon → | ||||
N/A | The water pump cycles on and off repeatedly, giving a pulsing flow at the tap, or the water temperature won't stay constant (Water system) | The current voltage has risen well above what it was when the switch was last set. | Readjust the pressure switch - if that doesn't resolve it, fit a Whale Surge Damper. | DIY Safe |
N/A | The water pump is very noisy but isn't actually pumping any water (Water system) | Pump is air-locked after the water container was refilled | Unplug the pump from its socket to let it flood, then reconnect. Always unplug the pump before placing it in the container when refilling, then reconnect. | DIY Safe |
N/A | Water pump not operating | Switch on panel 'off' | Switch it 'on' | DIY Safe |
N/A | Water pump not operating | Pressure switch on pump not operating | Refer to dealer | Professional Intervention Required |
N/A | Water pump not operating | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Continuous running of water pump | No water | Fill tank | DIY Safe |
N/A | Continuous running of water pump | Major leak | Turn the system off straight away and check it over. | DIY Safe |
N/A | Intermittent operation of water pump | Minor leak in water system | Check push fit joints | DIY Safe |
N/A | Intermittent operation of water pump | Water pump pressure release valve reasserting itself | Nothing to do - this is simply how the pump is designed to behave. | DIY Safe |
N/A | Water pump does not operate | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water gauge does not operate | Probe fault | Refer to dealer (check probe connections) | DIY Check / Tech Fallback |
N/A | Slow drainage from sink/shower tray | Blocked breathers in waste tank | Drop tank and clear breathers | DIY Safe |
N/A | Tip-up handbasin slow to drain | Blocked drain hole | Remove basin and clear | DIY Safe |
N/A | Unsatisfactory operation of water pump | Filter blocked | Clean filter | DIY Safe |
N/A | Pump feed does not operate (PSU control panel) | A fuse has blown | Replace with the correct-rated fuse, per the fuse table. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump feed does not operate (PSU control panel) | Pump switched off | Press the pump button on the control panel to switch it back on. | DIY Safe |
N/A | Pump feed does not operate (PSU control panel) | Pump setting incorrect | The control panel governs the pump's feed, both internal and external, as one setting - if it needs changing, that's a job for your dealer, so confirm it matches what you actually need. | Professional Intervention Required |
Frequently Asked Questions
Q: How do I winterise the water system before storing the vehicle for winter?
Open the drain valve next to the water heater, and leave the fresh and waste water tank drain taps open too. Open every internal tap, then run the pump until it stops delivering anything. Go for a short spin with those drain taps still open - it helps shift the last of the water out of the tanks and pipework. Pull the sink plugs so the system can breathe, give the waste tank a thorough flush to shift any debris, finish with a flush of mild disinfectant, and leave the drain tap open.
WhaleGP1309
Water Pump0306 FAQs
GP1309
Water PumpTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The pump is slow to prime | The cup washer may be worn, or the valves are not seating properly. | Check the cup washer and valves, cleaning or replacing them as necessary using Service Kit AK1304 (also covers the Mk3 pump). If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump will not pump at all | The suction line isn't submerged in water, the hose connections are loose or letting in air, the internal washers are worn, or the outlet tap/faucet is closed. | Check that the suction line is in the water, make sure all hose connections are secure with no air leaks, inspect the washers and replace them if worn using Service Kit AK1304, and confirm the outlet tap or faucet is open to let water through. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump is leaking | The gland washer is likely worn. | Replace the gland washer using Service Kit AK1304. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I lock the Tiptoe pump away when it's not in use?
Push the plunger fully down and twist it clockwise - it locks flush with the floor. To use it again, twist the plunger anti-clockwise to release it, then pump with your foot: harder for full flow, gently for a more controlled flow.
Q: Can the Tiptoe pump be used as a backup for an electric water pump?
Yes, as long as the system isn't pressurised - fit the Tiptoe pump between the inline electric pump and the water supply so it can act as a manual backup if the electric pump fails.
Q: What does the Whale Superfil pump kit do?
If you have a Whale Easi-Slide socket with a 12V connection, the Superfil kit lets you pump water into your onboard tank from an external container such as an Aquaroll or jerry can - so running out of water doesn't mean packing up to drive to the nearest tap.
Q: Which is better - a submersible pump or a pressure pump?
It depends what you need. Whale's submersible pumps are simple, compact, quiet and inexpensive, and come in three flow rates: standard (10.3 litres/min), premium (13.2 litres/min) and high (15.8 litres/min). The Watermaster Onboard pressure pump (8 litres/min) is fitted inside the vehicle and gives a smooth, steady flow; it has its own built-in pressure switch, can run dry without damage, and is built to last.
Q: Is a submersible pump quieter than a pressure pump?
Yes. A submersible pump is a centrifugal design with an impeller as its only moving part, so it runs very quietly. A pressure pump is simple to fit and very dependable, but it's noisier.
Q: When would I need a pressure switch or a surge damper?
A Whale pressure switch is for vehicles fitted with a submersible pump: it senses the drop in water pressure when a tap is opened and turns the pump on. Because it works with any tap, you aren't restricted to taps with built-in microswitches.
Auto-SleepersBlinds & Flyscreens (Berkshire & Hampshire, 2010 Model Year)
Blind / Window Covering0100 FAQs
Blinds & Flyscreens (Berkshire & Hampshire, 2010 Model Year)
Blind / Window CoveringMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Concertina blind or flyscreen has become stiff and difficult to operate | The mechanism has dried out or picked up dust/grit over time - these units need only light, occasional lubrication. | Apply a light lubricant to the mechanism. Avoid cleaning solvents or aerosols on the blind material itself, as it's a paper-type fabric that these can damage. If the problem persists, contact your Auto-Sleepers dealer. | DIY Check / Tech Fallback |
