Question 1

Error 1: Space Heater shows a 'Check gas supply' fault (1)

Accepted Answer

Possible cause: No gas in the bottle, a blockage in the gas line, or using Butane below +5°C. Check there's gas in the bottle with no blockage in the line, and use Propane instead of Butane once temperatures drop below +5°C. With that done, cycle the Master Switch off and back on, then tap OK on the panel to clear the fault. If the gas supply issue can't be sorted right away, switch to an electric heating mode for now. Still showing a fault after that? Contact Whale Support on their number, +44 (0)845 217 2933.

Question 2

Error 2/3: The Space Heater displays a 'Gas overheat fault' (2) or an 'Electric overheat fault' (3)

Accepted Answer

Possible cause: Air ducts or vents are blocked or restricted. Make sure nothing is restricting the air ducts or vents, allow the heater roughly 5-10 minutes to cool, then clear the lockout with a single press of the Space Heater's own Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault persists.

Question 3

Error 4: Space Heater shows a 'Voltage Supply fault' (4)

Accepted Answer

Possible cause: Supply voltage at the Space Heater is outside the 10V-15V operating range. Check the battery's voltage, and if that's fine, check the wiring linking the Space Heater to battery along with the alternator or external charger. Cycle the Master Switch off and on to clear the fault, and if it doesn't clear, contact Whale Support at +44 (0)845 217 2933.

Question 4

Error 5: Space Heater shows an 'Air Pressure fault' (5)

Accepted Answer

Possible cause: Combustion air inlet flue or exhaust flue is blocked. Make sure neither the combustion-air inlet flue nor the exhaust flue is blocked, then cycle the Master Switch off and back on to clear the fault. If the fault stays, contact Whale Support at +44 (0)845 217 2933.

Question 5

Error 6/7/8/9/10/11: The Space Heater displays one of six numbered internal-fault codes (6-11): Thermistor, Flame simulation, Relay sense, Start-up, Configuration, or Switch fault

Accepted Answer

Possible cause: An internal fault with the heater. Cycle the Master Switch off and back on to clear the lockout. If the fault remains, contact Whale Support at +44 (0)845 217 2933.

Question 6

Error 15: Space Heater shows a 'General fault' (15)

Accepted Answer

Possible cause: Either two faults have happened together, or five or more attempts to clear the lockout have already failed. The Space Heater's own red Reset Button clears the lockout - it will reset to Off, so you'll need to reselect your preferred setting afterwards. If the fault won't clear, contact Whale Support at +44 (0)845 217 2933.

Question 7

Error 2/3/4: Water Heater shows a 'Gas overheat fault' (2), 'Electric overheat fault' (3), or 'Voltage Supply fault' (4) - not full of water

Accepted Answer

Possible cause: The Water Heater isn't completely full of water. Open a hot tap and run the pump until water flows smoothly, allow the heater around 10 minutes to cool, then clear the fault using the Water Heater's own front-mounted Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault persists.

Question 8

Error 4: Water Heater shows a 'Voltage Supply fault' (4)

Accepted Answer

Possible cause: The voltage reaching the Water Heater falls outside its 10V-15V working range. Check the battery's voltage, and if it's within range, inspect the wiring linking the Water Heater to battery plus the alternator or external charger. Clear the lockout by cycling the Master Switch and confirming via the iVan Control Panel's OK button; contact Whale Support at +44 (0)845 217 2933 if it won't clear.

Question 9

Error 5: Water Heater shows an 'Air Pressure fault' (5)

Accepted Answer

Possible cause: Airflow through the Water Heater's flues is restricted. Look at the flue on the outside of the vehicle and remove whatever's blocking it, then clear the fault with the Water Heater's own top-mounted Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault remains.

Question 10

Error 6/7/8/9/10/11: The Water Heater displays one of six numbered internal-fault codes (6-11): Thermistor, Flame simulation, Relay sense, Start-up, Configuration, or Switch fault

Accepted Answer

Possible cause: An internal fault with the heater. A single press of the Water Heater's own front-mounted Reset Button, followed by the iVan Control Panel's OK button, clears the lockout. Contact Whale Support at +44 (0)845 217 2933 if the fault remains.

Question 11

Error 15: Water Heater shows a 'General fault' (15)

Accepted Answer

Possible cause: Either two faults have happened together, or five or more attempts to clear the lockout have already failed. The Water Heater's own red Reset Button clears the lockout with a single press, though it resets to Off afterwards so you'll need to reselect the setting you want. Contact Whale Support at +44 (0)845 217 2933 if the fault won't clear.

Elddis Heating

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Master Troubleshooting & Diagnostics Matrix

Error Code / Indicator	Symptom / Meaning	Possible Cause	Step-by-Step DIY Fix	Suggested Actions
`1`	Space Heater shows a 'Check gas supply' fault (1)	No gas in the bottle, a blockage in the gas line, or using Butane below +5°C	Check there's gas in the bottle with no blockage in the line, and use Propane instead of Butane once temperatures drop below +5°C. With that done, cycle the Master Switch off and back on, then tap OK on the panel to clear the fault. If the gas supply issue can't be sorted right away, switch to an electric heating mode for now. Still showing a fault after that? Contact Whale Support on their number, +44 (0)845 217 2933.	DIY Check / Tech Fallback
`2/3`	The Space Heater displays a 'Gas overheat fault' (2) or an 'Electric overheat fault' (3)	Air ducts or vents are blocked or restricted	Make sure nothing is restricting the air ducts or vents, allow the heater roughly 5-10 minutes to cool, then clear the lockout with a single press of the Space Heater's own Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault persists.	DIY Check / Tech Fallback
`4`	Space Heater shows a 'Voltage Supply fault' (4)	Supply voltage at the Space Heater is outside the 10V-15V operating range	Check the battery's voltage, and if that's fine, check the wiring linking the Space Heater to battery along with the alternator or external charger. Cycle the Master Switch off and on to clear the fault, and if it doesn't clear, contact Whale Support at +44 (0)845 217 2933.	DIY Check / Tech Fallback
`5`	Space Heater shows an 'Air Pressure fault' (5)	Combustion air inlet flue or exhaust flue is blocked	Make sure neither the combustion-air inlet flue nor the exhaust flue is blocked, then cycle the Master Switch off and back on to clear the fault. If the fault stays, contact Whale Support at +44 (0)845 217 2933.	DIY Check / Tech Fallback
`6/7/8/9/10/11`	The Space Heater displays one of six numbered internal-fault codes (6-11): Thermistor, Flame simulation, Relay sense, Start-up, Configuration, or Switch fault	An internal fault with the heater	Cycle the Master Switch off and back on to clear the lockout. If the fault remains, contact Whale Support at +44 (0)845 217 2933.	DIY Check / Tech Fallback
`15`	Space Heater shows a 'General fault' (15)	Either two faults have happened together, or five or more attempts to clear the lockout have already failed	The Space Heater's own red Reset Button clears the lockout - it will reset to Off, so you'll need to reselect your preferred setting afterwards. If the fault won't clear, contact Whale Support at +44 (0)845 217 2933.	DIY Check / Tech Fallback
`2/3/4`	Water Heater shows a 'Gas overheat fault' (2), 'Electric overheat fault' (3), or 'Voltage Supply fault' (4) - not full of water	The Water Heater isn't completely full of water	Open a hot tap and run the pump until water flows smoothly, allow the heater around 10 minutes to cool, then clear the fault using the Water Heater's own front-mounted Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault persists.	DIY Check / Tech Fallback
`4`	Water Heater shows a 'Voltage Supply fault' (4)	The voltage reaching the Water Heater falls outside its 10V-15V working range	Check the battery's voltage, and if it's within range, inspect the wiring linking the Water Heater to battery plus the alternator or external charger. Clear the lockout by cycling the Master Switch and confirming via the iVan Control Panel's OK button; contact Whale Support at +44 (0)845 217 2933 if it won't clear.	DIY Check / Tech Fallback
`5`	Water Heater shows an 'Air Pressure fault' (5)	Airflow through the Water Heater's flues is restricted	Look at the flue on the outside of the vehicle and remove whatever's blocking it, then clear the fault with the Water Heater's own top-mounted Reset Button followed by the iVan Control Panel's OK button. Contact Whale Support at +44 (0)845 217 2933 if the fault remains.	DIY Check / Tech Fallback
`6/7/8/9/10/11`	The Water Heater displays one of six numbered internal-fault codes (6-11): Thermistor, Flame simulation, Relay sense, Start-up, Configuration, or Switch fault	An internal fault with the heater	A single press of the Water Heater's own front-mounted Reset Button, followed by the iVan Control Panel's OK button, clears the lockout. Contact Whale Support at +44 (0)845 217 2933 if the fault remains.	DIY Check / Tech Fallback
`15`	Water Heater shows a 'General fault' (15)	Either two faults have happened together, or five or more attempts to clear the lockout have already failed	The Water Heater's own red Reset Button clears the lockout with a single press, though it resets to Off afterwards so you'll need to reselect the setting you want. Contact Whale Support at +44 (0)845 217 2933 if the fault won't clear.	DIY Check / Tech Fallback