Auto-Sleepers Topaz Owner's Handbook (2016)
Official technical documentation and workshop diagnostics for Auto-Sleepers Topaz Owner's Handbook (2016).
View official manual on manufacturer's site ↗Parts & Appliances Fitted
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|
N/A | Habitation 12V does not operate Possible Cause: Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation 12V does not operate Possible Cause: Battery discharged | Recharge | DIY Safe |
N/A | Habitation 12V does not operate Possible Cause: Control panel switched off | Switch to on | DIY Safe |
N/A | Habitation 12V does not operate Possible Cause: Vehicle ignition left 'on' | Switch 'off' ignition | DIY Safe |
N/A | Habitation battery not charging Possible Cause: Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation battery not charging Possible Cause: Relay fault | Refer to dealer | Professional Intervention Required |
N/A | Habitation battery not charging Possible Cause: Contacts dirty/loose on battery terminals | Clean and check for tightness | DIY Safe |
N/A | Habitation battery not charging Possible Cause: Poor earthing | Check earthing to chassis point | DIY Safe |
N/A | Battery does not hold its charge Possible Cause: Failed battery | Check cells with a hydrometer; change electrolyte if necessary | Professional Intervention Required |
N/A | Battery does not hold its charge Possible Cause: Current being drawn | Check all appliances are off when not in use | DIY Safe |
N/A | Battery discharges over a short time with appliances operating Possible Cause: Poor battery cell condition | Check cells with a hydrometer | DIY Safe |
N/A | Battery discharges over a short time with appliances operating Possible Cause: Failed battery | Change battery | DIY Safe |
N/A | Battery discharges over a short time with appliances operating Possible Cause: Battery not fully charged | Fully recharge battery | DIY Safe |
N/A | No power to one or more 12V appliances Possible Cause: Circuit fuse blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Lights dull / only one tube illuminating Possible Cause: Low battery charge | Check battery | DIY Safe |
N/A | Lights dull / only one tube illuminating Possible Cause: Faulty light unit/tube | Replace/check | DIY Safe |
N/A | Water pump not operating (12V system) Possible Cause: Switched off at control panel | Switch it on | DIY Safe |
N/A | Water pump not operating (12V system) Possible Cause: Pressure switch on pump not operating | Refer to dealer | Professional Intervention Required |
N/A | Water pump not operating (12V system) Possible Cause: Fuse 4 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | No power on 12V socket outlet Possible Cause: Fuse 9 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | No power on 12V socket outlet Possible Cause: 12V plug incorrectly connected/wired | Check plug | DIY Safe |
N/A | 230V system inoperative Possible Cause: No site power | Check site supply | DIY Safe |
N/A | 230V system inoperative Possible Cause: RCD/MCB switches tripped out | Reset circuit breakers | DIY Safe |
N/A | RCD/MCB keeps tripping out Possible Cause: Fault on 230V supply | Check supply including polarity | DIY Safe |
N/A | RCD/MCB keeps tripping out Possible Cause: Faulty appliance | Turn off all appliances, reset circuit breakers, turn appliances on one at a time until the fault occurs, then isolate the faulty appliance | DIY Safe |
N/A | RCD/MCB keeps tripping out Possible Cause: Overload on current consumption by appliance (10A maximum available) | Do not use the appliance | Professional Intervention Required |
N/A | Water heater does not operate on 230V Possible Cause: No power | Switch on isolator switch/check MCB is on | DIY Safe |
N/A | Water heater does not operate on 230V Possible Cause: Over-temperature trip activated | Reset the thermal cut-out (refer to operating instructions) | DIY Safe |
N/A | Battery charger does not operate Possible Cause: Charger switched off | Switch on at control box/check MCB is on | DIY Safe |
N/A | Refrigerator does not operate on 230V Possible Cause: Thermostat dial not 'on' | Check position of thermostat dial | DIY Safe |
N/A | Refrigerator does not operate on 230V Possible Cause: Element fault | Refer to dealer | Professional Intervention Required |
N/A | Cooker hotplate not heating up Possible Cause: No power | Check MCB is on | DIY Safe |
N/A | Water heater not operating/cuts out Possible Cause: Fuse 11 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Water heater not operating/cuts out Possible Cause: Low battery charge | Recharge battery | DIY Safe |
N/A | Water heater not operating/cuts out Possible Cause: Unit fault | Refer to dealer | Professional Intervention Required |
N/A | Cooker ignition not operating Possible Cause: Fuse 11 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Cooker ignition not operating Possible Cause: Spark unit fault, or fault on cooker unit | Refer to dealer | Professional Intervention Required |
N/A | Fridge gas ignition not operating Possible Cause: Fuse 11 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Fridge gas ignition not operating Possible Cause: Ignition control switch fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge ignition switch flashes but gas does not ignite Possible Cause: Fault on fridge unit | Refer to dealer | Professional Intervention Required |
N/A | Ignition can be heard sparking but no flashing on the fridge switch Possible Cause: Faulty fridge ignition switch | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running Possible Cause: Fuse 3 blown, or Fuse 7 in EM50 interface box blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Fridge does not operate on 12V when engine is running Possible Cause: Fault on fridge relay or fridge unit | Refer to dealer | Professional Intervention Required |
N/A | Appliance will not light (LPG) Possible Cause: No gas - check cylinder is turned on | Change the cylinder; check cylinder is turned on; check isolation valve is open | DIY Safe |
N/A | Appliance will not light (LPG) Possible Cause: Low battery (auto ignition) | Charge battery | DIY Safe |
N/A | Appliance lights but goes out immediately the FSD override is released Possible Cause: Flame supervision device (FSD) not functioning correctly | Refer to dealer | Professional Intervention Required |
N/A | Odour of gas Possible Cause: Gas leak | Turn off the gas at the cylinder and do not use the gas system until the problem has been rectified. If possible, position a leaking cylinder in an open area away from ignition sources. Contact the site warden and/or the local gas supplier. | Professional Intervention Required |
N/A | Yellow flame Possible Cause: Lack of primary air (some yellow tipping to the flame is normal) | Refer to dealer | Professional Intervention Required |
N/A | Orange flame Possible Cause: Particles of dust or dirt in the mixing tube being carried through the burner ports | Reduce the amount of dust in the air | DIY Safe |
N/A | Orange flame Possible Cause: Burner ports partially blocked | Refer to dealer | Professional Intervention Required |
N/A | Floating flame Possible Cause: Lack of secondary air | Check all vents are clear (air inlet to vehicle); check retention ports are clear; if in an oven, check the flue way is clear | DIY Safe |
N/A | Continuous running of water pump Possible Cause: No water | Fill tank | DIY Safe |
N/A | Continuous running of water pump Possible Cause: Major leak | Switch off immediately and check system | DIY Safe |
N/A | Intermittent operation of water pump Possible Cause: Minor leak in water system | Check push-fit joints | DIY Safe |
N/A | Intermittent operation of water pump Possible Cause: Water pump pressure release valve reasserting itself | No action needed - this is part of the pump's normal design | DIY Safe |
N/A | Water pump does not operate Possible Cause: Fuse 4 blown | Find fault and replace fuse with same rating | DIY Safe |
N/A | Water gauge does not operate Possible Cause: Probe fault | Refer to dealer (check probe connections) | DIY Check / Tech Fallback |
N/A | No hot water (mains system) Possible Cause: Water heater tripped | Check and press the reset button | DIY Safe |
N/A | No hot water (gas system) Possible Cause: Gas module not lighting | Refer to dealer | Professional Intervention Required |
N/A | No hot water (gas system) Possible Cause: Igniter not working | Check 12V is switched on | DIY Safe |
N/A | Slow drainage from sink/shower tray Possible Cause: Blocked breathers in waste tank | Drop tank and clear breathers | DIY Safe |
N/A | Tip-up handbasin slow to drain Possible Cause: Blocked drain hole | Remove basin and clear | DIY Safe |
N/A | Unsatisfactory operation of water pump Possible Cause: Filter blocked | Clean filter | DIY Safe |