Bailey • Pegasus • Milan • 2012

5226619 FAQs8 Types
Official manual on Bailey's site:View PDF ↗
Bailey

AL-KO AKS Stabiliser, Chassis & Braking System (2012 Model Year, Pegasus)

Chassis / Towing Control
61901 FAQ
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Braking is one-sided
Incorrect adjustment at wheelAdjust as described.DIY Check / Tech Fallback
N/A
Braking is one-sided
Brake cable seizedFree off cable or replace.DIY Check / Tech Fallback
N/A
Braking is one-sided
Brake lining contaminated with greaseReplace brake shoe assemblies.DIY Check / Tech Fallback
N/A
Trailer brakes engage even under gentle deceleration
Overrun device's shock absorber has weakened or stopped workingExamine and replace if necessary.DIY Check / Tech Fallback
N/A
Trailer brakes engage even under gentle deceleration
Brakes overadjustedRe-adjust as described.DIY Check / Tech Fallback
N/A
Brakes grab or snatch suddenly when applied
Brakes overadjustedRe-adjust as described.DIY Check / Tech Fallback
N/A
Brakes grab or snatch suddenly when applied
Brake cable stickingInspect the cable, working it loose or fitting a new one.DIY Safe
N/A
Brakes grab or snatch suddenly when applied
Brakes under adjustedGo over the whole brake transmission linkage and re-adjust as needed.DIY Check / Tech Fallback
N/A
Brakes grab or snatch suddenly when applied
Shock absorber weak or ineffectiveReplace.DIY Check / Tech Fallback
N/A
Brakes grab or snatch suddenly when applied
Drawshaft stickingRun it through its entire stroke, adding lubricant if needed.DIY Safe
N/A
Brake judder
Linings contaminated with greaseReplace brake shoe assemblies.DIY Check / Tech Fallback
N/A
Brake judder
The lining has separated (de-bonded) from its shoeReplace brake shoe assembly.DIY Check / Tech Fallback
N/A
Brake judder
Distorted/cracked drumReplace.DIY Check / Tech Fallback
N/A
Brake judder
Rust spots have formed on the drums' braking faceSand the affected area smooth, then wipe it down with methylated spirit.DIY Safe
N/A
Brakes seize up while reversing the trailer
Brakes overadjustedRe-adjust as described.DIY Check / Tech Fallback
N/A
Brakes seize up while reversing the trailer
Reverse lever not functioningCheck action and rectify.DIY Safe
N/A
Brakes seize up while reversing the trailer
The ground itself is too soft or slick to gripLay matting (or something similarly firm) over the ground right there.DIY Safe
N/A
Trailer brakes inoperative
Brakes underadjustedCheck action and rectify.DIY Safe
N/A
Trailer brakes inoperative
Lining contaminationReplace brake shoe assemblies.DIY Check / Tech Fallback
N/A
Trailer brakes inoperative
Seized cablesFree off or replace.DIY Check / Tech Fallback
N/A
Trailer brakes inoperative
Linings worn outReplace brake shoe assemblies.DIY Check / Tech Fallback
N/A
Hot brakes
Brakes overadjustedRe-adjust as described.DIY Check / Tech Fallback
N/A
Hot brakes
Pull-off spring brokenReplace spring.DIY Check / Tech Fallback
N/A
Hot brakes
Seized cablesFree off or replace.DIY Check / Tech Fallback
N/A
Parking brake fails to hold the trailer on a gradient
Incorrect adjustment at spring cylinderRe-adjust as described.DIY Check / Tech Fallback

Frequently Asked Questions

Q: How do I fit the AL-KO Secure wheel lock to my caravan?ⓘ

First, line the wheel up so you can see the receiver through the centre of the rim - never use the opening where the tyre valve sits. Unwind the plastic cap covering the receiver and pop it in your toolkit for safekeeping (put it straight back on whenever the lock isn't fitted). Slot the locking bolt into its rim-specific insert, then fit the socket key onto it, and bring the whole locking-bolt assembly up level with the receiver.

Using the wheel spanner supplied (a torque wrench works too), tighten the locking bolt socket down to the correct wheel torque - around 86 Nm - then take the socket key back off. Finally, push the barrel lock into place, and hold everything firm while you turn the key to lock it - at that point the AL-KO Secure is properly fitted.

Note this was an optional-extra fitting on some editions, so check whether your caravan actually has it before following these steps.

Daewoo

Microwave Oven (as fitted to Bailey caravans, 2010-2019)

Microwave
1104 FAQs
View full Daewoo page →

Technical Specifications

Power Supply220V-240V 50Hz, Single Phase with Earthing
Microwave Power Consumption1200W
Microwave Output Power700W
Microwave Frequency2450MHz

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
The microwave oven doesn't work
Not connected to mains, door not firmly closed, cooking time not set, or a blown fuse/tripped circuit breaker.Make sure the power cord is plugged in securely, the door is shut firmly, and a cooking time has actually been set. Also check for a blown fuse or a tripped circuit breaker on the supply.DIY Safe
N/A
Sparking inside the microwave cavity
Metal cookware or metal-trimmed dishes are being used, or a metal skewer/foil is touching the inside walls of the oven.Check you're not using any metal containers or metal-trimmed dishes, and that no metal skewer or foil is touching the oven's interior walls. Contact the service station if it keeps happening.DIY Check / Tech Fallback

Frequently Asked Questions

Q: I ran the microwave empty by mistake - has this damaged it?

A short spell running empty won't cause any damage, though it's still best avoided.

Q: Can I cook with the roller guide or glass tray removed?

No - the roller guide and the glass tray must both be fitted before you start cooking.

Q: Am I able to open the door while the oven's running?

Yes - you can open it at any point during cooking. The microwave energy cuts off immediately, and the remaining cooking time is held until you shut the door again.

Q: Why does my microwave have moisture inside it after I've cooked something?

That's completely normal - it's just steam from the food condensing where it meets the cooler interior surface of the oven.

Truma

Trumatic S 3002 P / S 3002 / S 5002

Space Heater
9105 FAQs
View full Truma page →

Technical Specifications

Gas Pressure Mbar30 mbar
Power Consumption 12v50 mA (ignition), 0.01 mA (monitoring)
Weight KgS 3002 (P): 9.8 kg; S 5002: 17.5 kg (excluding blower)

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
No ignition sparks or sparks occurring slower than once per second
Depleted or dead battery in the automatic ignition unit, or bad connection.
—Replace the battery (Mignon LR 6, AA, AM 3) with a temperature-resistant (+70 °C), leak-proof type with the heater switched off.DIY Safe
Gas line filled with air after cylinder change
Air trapped in the gas supply line preventing immediate combustion.
—Hold the control knob fully depressed and actuate the igniter continuously for up to 2 minutes until the flame ignites.DIY Safe
Flame fails to light or goes out repeatedly
Faulty regulator, closed valve, or air in lines.
—Wait at least 2 minutes before attempting a new ignition to prevent flashbacks. Verify gas supply and regulator condition.DIY Safe
No ignition sparking heard / monitor lamp 'e' not flashing
The battery on the auto ignitor is depleted or needs replacement.
—Replace the battery with a temperature-resistant (+70 °C), leakproof Mignon battery (LR 6, AA, AM 3) with correct polarity.DIY Safe
Flame goes out repeatedly in windy conditions or winter
Extreme wind conditions or snow buildup are affecting the cowl.
—Clear snow from the cowl and consider using a cowl extension such as AKV or SKV.DIY Safe
Gas line is air-filled during initial start
Air trapped in the gas supply line delays it lighting straight away.
—Hold the control knob down and constantly actuate the igniter for up to two minutes until the gas is available and the flame burns.DIY Safe
N/A
Blown air not working
Supply fuse blown.Replace the fuse.DIY Safe
N/A
Blown air running slowly
Hair or dust in the fan wheel, affecting the balance of the blown-air system.Electrically isolate and clear with a brush; close/open to re-balance the system.DIY Safe
N/A
Blown air only blowing on one leg of the ducting system
A pipe is disconnected, or the fan paddle is not correctly positioned.Check all pipe connections. Check the position of the paddle to ensure air flows in one direction.DIY Safe
N/A
Heater goes out when a door is slammed
The flue is disconnected or damaged.Turn the heater off immediately and seek service attention.DIY Check / Tech Fallback

Frequently Asked Questions

Q: Can the Trumatic S 5002 be installed in motorhomes?

No, the Trumatic S 5002 heating system must not be installed in motorhomes. Only the Trumatic S 3002 (P) is permitted in motorhomes.

Q: What should I do if there is a gas leak or smell of gas?

Put out all naked flames right away, don't smoke, switch off every appliance, close the gas cylinder, open the windows and doors, avoid electrical switches, and have an expert inspect the whole system.

Q: How do I replace the battery in the automatic igniter?

Remove the heater casing, slide the battery compartment cover upwards, replace the battery observing correct plus/minus polarity, and close the compartment. Use only temperature-resistant (+70 °C) leak-proof Mignon LR 6, AA, AM 3 batteries.

Q: If the heater fails to start, how long should I wait before trying to re-ignite?

Wait at least 2 minutes before re-igniting, to avoid any risk of deflagration or misfiring.

Q: What type of battery should be used for the automatic ignition device?

Only use temperature-resistant (+70°C), leak-proof Mignon batteries (LR 6, AA, AM 3).

Dometic

RM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator

Fridge / Freezer
6349 FAQs
View full Dometic page →

Technical Specifications

ElectricalMains 230V AC, On-board battery 12V DC, Heating element ratings 125W to 190W depending on model
Gas Or PressureLiquid gas (Propane/Butane). Operating pressure: 30 mbar (50 mbar requires Truma VDR 50/30 medium pressure controller). Gas ignition limits up to approx. 3280 ft / 1000 m altitude.
Capacities DimensionsGross capacities range from 80 liters to 189 liters depending on model. Net weights range from 25 kg to 45 kg.

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Refrigerator does not cool sufficiently
Inadequate ventilation, thermostat setting too low, heavily frosted condenser, or warm food stored recentlyCheck the ventilation grilles aren't covered, turn the thermostat up, confirm the door's closing properly, and let warm food cool before storing it.DIY Safe
N/A
The fridge isn't cooling in gas mode
Gas cylinder empty, upstream shut-off device closed, or air in the gas pipeSwap the gas cylinder, open the shut-off device, and switch the appliance off and restart it 3-4 times to clear any trapped air.DIY Safe
N/A
The fridge isn't cooling in 12V mode
Could be a blown onboard fuse, a flat onboard battery, the engine not running, or a faulty heating element.Fit new fuse, check/charge battery, start engine, or contact Dometic Customer ServiceDIY Check / Tech Fallback
N/A
The fridge isn't cooling in 230V mode
Could be a blown onboard fuse, the vehicle not being connected to mains, or a faulty 230V heating element.Fit new fuse, connect to mains power supply, or contact Dometic Customer ServiceDIY Check / Tech Fallback
N/A
MES/AES failure: 230V mode LED flashing + acoustic signal
Either no 230V supply is reaching the unit, or the voltage is too low.Check the mains connection, mains voltage, and fuse.DIY Safe
N/A
MES/AES failure: 12V mode LED flashing + acoustic signal
12V not available, voltage too low, or D+ signal missingCheck 12V connection, on-board battery, fuse, and D+ signal (AES)DIY Safe
N/A
MES/AES failure: Gas/Automatic mode flame not ignited
Flame not ignited, gas supply interrupted, burner/nozzle defectiveCheck gas supply (bottle, valve), clean burner/nozzle, and press the fault reset button after clearingDIY Safe
N/A
All temperature setting LEDs are flashing (both MES and AES panel styles)
Temperature sensor defectiveThe refrigerator will continue to work on the mid temperature setting. Contact Dometic Customer Services to have the temperature sensor checked/replaced.Professional Intervention Required
N/A
"HE1" is flashing (LED plus all temperature setting LEDs flashing)
230V heating element defectiveContact Dometic Customer Services - the 230V heating element requires replacement.Professional Intervention Required
N/A
"HE2" is flashing (LED plus all temperature setting LEDs flashing)
12V heating element defectiveContact Dometic Customer Services - the 12V heating element requires replacement.Professional Intervention Required
N/A
Reduced cooling performance in high ambient temperatures
The refrigerator is struggling to keep up in hot conditions - normal behaviour at the margins of its rated operating range, not necessarily a fault.Check ventilation isn't restricted, park in shade where possible, and set a lower cooling level in hot weather.DIY Safe
N/A
Exhaust fumes or unburnt gas entering the vehicle's living space
A fault in the gas combustion or flue/exhaust system.Stop using the refrigerator on gas immediately and have it checked by an authorised Dometic service agent before using gas mode again.Professional Intervention Required
N/A
The vehicle's battery discharges quickly while stationary
The refrigerator drawing more 12V current than expected while parked, possibly indicating a fault.Check whether the refrigerator is the cause by monitoring battery drain with it switched off; if it's responsible, have it checked by an authorised Dometic service agent.DIY Check / Tech Fallback

Frequently Asked Questions

Q: What does the SN climate class on my Dometic RM fridge mean?

Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).

Q: How well does an absorption fridge cool in hot weather?

In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.

To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.

Q: Can my Dometic RM8 fridge run from solar power?

The RM(X)8xxx range can take an S+ signal on its control board, which lets it pick solar-supplied DC power when it's available. For this you need a solar regulator from Dometic's Büttner range that has a signal output cable, wired to S+. The panel charges the leisure battery (or batteries), and whenever the regulator signals that solar power is available, the fridge gives it top priority in AES (automatic) mode.

In automatic mode the fridge chooses its energy source in this order: solar DC first, then mains AC, then ordinary 12V DC, and gas last. Most AES set-ups take their 12V feed from the vehicle's starter battery, with the alternator's D+ signal allowing DC operation; to use the S+ signal instead, you'll need a changeover switch so the 12V heating element is supplied from the leisure battery rather than the vehicle battery.

On 12V the element is rated 120-190W, so the fridge draws a continuous 10-15A on DC - more than most vehicles' leisure batteries can sustain for long, which is why this solar/DC mode tends to be used where the fridge is fitted in a beach hut or similar off-grid building. Bear in mind that changing the vehicle's wiring could void your warranty - Dometic advises checking with your dealer first.

Q: What can replace my old Dometic RM fridge?

Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.

Q: My fridge won't work on mains (AC) power - what should I check?

Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.

Q: My fridge won't work on 12V (DC) - what should I check?

Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.

Q: My fridge won't work on gas - what should I check?

Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.

Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?

The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.

Q: Why isn't my fridge getting cold enough?

Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.

Bailey

Smoke & Carbon Monoxide Alarms (2012 Model Year, Pegasus)

Smoke / CO Alarm
0110 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Holding the test button down for a minimum of 2 seconds produces no alarm at all.
Defective battery or other failure.Replace the battery or return the unit for service.DIY Check / Tech Fallback
N/A
The alarm's sound is faint or comes out irregular/garbled.
Defective alarm.Return the alarm for service.Professional Intervention Required
Thetford

Cassette Toilet C-250/C-254/C-260/C262 CWE

Toilet
2000 FAQs
View full Thetford page →

Reference

Preparing the waste holding tank (from the source handbook). This page is entirely pictogram-based in the source document, with no accompanying text - transcribed here: 1) Open the service door. 2) Release the catch and pull the tank out through the service door. 3) Slide the tank fully out. 4) Lift the tank by the pull handle, tilting it up. 5) Turn/lift open the fill spout cap. 6) Add one measuring cap (150ml) of Thetford Aqua Kem Blue toilet fluid via the fill spout. 7) Add approximately 3 litres of clean water via the same opening. 8) Refit and turn the cap to close it. 9) Rotate the tank back down to its normal position. 10) Press down the automatic pressure-release vent button on top of the tank. 11) Lift the tank by the handle and align it with the service door opening. 12) Slide the tank back into the housing and close the service door.
Emptying the waste holding tank (from the source handbook). This page is entirely pictogram-based in the source document, with no accompanying text - transcribed here: 1) Release the tank from its housing and pull it out through the service door using the pull handle. 2) Press the pressure-release vent button on top of the tank before carrying it. 3) Extend the pull handle upwards. 4) Wheel the tank to a suitable disposal point using its wheels and extended handle. 5) Open the cover over the pour-out spout. 6) Remove the cap from the pour-out spout by turning it. 7) Empty the tank through the spout, pressing the pressure-release vent button to help the contents flow evenly. 8) Rinse the empty tank with approximately 5 litres of clean water through the pour-out spout. 9) Refit and turn the cap to close the pour-out spout. 10) Wheel the tank back to the caravan. 11) Lift the tank by the handle, ready to reinsert it. 12) Reinsert the tank into the housing through the service door, pressing the pressure-release vent button as it is pushed home.

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
Blockage when sliding the Waste Holding Tank back into place
The blade handle is not in the correct (closed) position.Always check that the blade handle is in the correct (closed) position. Never use force if the tank cannot be replaced easily, as this may cause serious damage.DIY Safe
N/A
The toilet will not flush
The Waste Holding Tank Level Indicator flashes when the holding tank is not present in the toilet.Ensure the Waste Holding Tank is correctly inserted and secured with the safety catch.DIY Safe
Bailey

Digital TV Antenna System (2012 Model Year, Pegasus)

TV / Aerial / Satellite
3100 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
The Power Pack's red LED stays dark
A faulty coaxial plug, wiring that's incorrect, or a damaged coaxial cable on the antenna domeTake the antenna dome's cable out of the 'ANT-IN' socket. Should the LED light up at that point, go through each coaxial plug to confirm correct wiring, and look over the coaxial cable itself for sharp bends, kinks, hot surfaces, or proximity to electrical equipment. Our office or an authorised service centre can help further if the LED remains unlit.DIY Check / Tech Fallback
N/A
TV picture quality is poor or affected by interference (Status antenna)
Damage to the coaxial cable (a sharp bend, a kink, or contact with a hot surface), or its route passing near electrical cables, transformers, or similar equipment - any of which can introduce interference, particularly where reception is already weak.Inspect the coaxial cable routing and ensure it is not damaged or routed near electrical equipment. Remove any excess cable rather than coiling it, as coiled cable can also cause picture distortion.DIY Safe
N/A
TV picture is affected by strong signal near a transmitter (Status antenna)
Gain Control Switch is left on 'NML' (normal) despite being near a TV transmitter, where the resulting strong signal can degrade picture quality.Set the Gain Control Switch to the Low setting when close to TV transmitters.DIY Safe
N/A
Unclear whether a poor TV signal is caused by the antenna system or the caravan's internal TV wiring (Status antenna)
—Try a Short Hook-up Test: disconnect the coaxial plugs running from the Power Pack's 'TV-FM' sockets to the TV outlet, and instead wire the TV straight into one of those 'TV-FM' sockets using a fly lead. With the antenna dome plugged directly into 'ANT-IN' and the unit switched on, re-tune the TV for the best signal. An improved picture points to wiring problems between the Power Pack and TV outlet, not a fault with the antenna itself.DIY Safe
Bailey

Water System (2012 Model Year, Pegasus)

Water System Component
25010 FAQs
View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / IndicatorSymptom / MeaningPossible CauseStep-by-Step DIY FixSuggested Actions
N/A
No water flows from any tap even though the pump is running.
Water source emptyConfirm the water level and top it up if it's lowDIY Safe
N/A
No water flows from any tap even though the pump is running.
Pump wired in reverseLook over the wiring and check the pump's own manufacturer instructionsDIY Safe
N/A
No water flows from any tap even though the pump is running.
Inlet or outlet pipe has come loose from the pumpCheck connectionsDIY Safe
N/A
No water flows from any tap even though the pump is running.
Pump pipes restricted by kinkingCheck pipe runsDIY Safe
N/A
No water flows from any tap even though the pump is running.
The pump's inlet or outlet pipe is blocked.Check, starting inside freshwater tankDIY Safe
N/A
No water flows from any tap even though the pump is running.
An in-line filter or the pump's own filter is blocked.Replace filterDIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check which filter you have. Look inside your water carrier: a cylindrical carbon cartridge screwed onto the bottom of the pump hose is the Aqua Smart filter. Look under the sink: a green cylinder fitted along the blue cold-water pipe is the in-line filter.

The handbook doesn't say which filter is fitted, so check yours first. The in-line filter is for 12mm pipe - measure yours before ordering.

Filter on the hose in your water carrierWhale WF3000 Aqua Smart Carbon Water Filter~£234.7★ (600+ ratings) - screws onto the end of the pump hose in the water carrier
View on Amazon →
In-line filter on the cold-water pipeWhale Aquasource WF1230 In-line Water Filter (12mm)~£374.7★ (190+ ratings), third-party seller - fits 12mm pipe; low stock when checked
View on Amazon →
N/A
No water flows from any tap even though the pump is running.
There's an air leak in the pipe feeding into the pump.Look for bubbles and clip the connection down securelyDIY Safe
N/A
Pump does not run
Pump fuse blownInspect the wiring connections, then fit a replacement fuse of the right ratingDIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit:

The handbook doesn't say which fuse rating or size is fitted - match the rating printed on the blown fuse. If it's a glass or ceramic cartridge fuse rather than a blade, these kits won't fit.

Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case
View on Amazon →
Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses
View on Amazon →
N/A
Pump does not run
Battery disconnectedCheck connectionsDIY Safe
N/A
The cold tap runs normally, but the hot tap's flow is weaker.
Blockage in hot pipelineDisconnect pipes and inspectDIY Safe
N/A
The cold tap runs normally, but the hot tap's flow is weaker.
A kink in the heater's inlet or outlet pipe is blocking flowReposition the pipe run if needed, and confirm the hose fitted is the type Carver recommendsDIY Safe
N/A
The cold tap runs normally, but the hot tap's flow is weaker.
Hot tap failed or blockedDisconnect and inspectDIY Safe
N/A
The cold tap runs normally, but the hot tap's flow is weaker.
Heater non-return valve jammedSeek service attention from an authorised service centre or specialistProfessional Intervention Required
N/A
Water flows from the hot tap but the cold tap's flow is reduced.
A kink in the cold water pipe is blocking the flowCheck and re-route if necessaryDIY Safe
N/A
Water flows from the hot tap but the cold tap's flow is reduced.
Blockage in cold pipe lineTake the pipework apart from the first Y-connector onward, checking right through to the tapDIY Safe
N/A
Water flows from the hot tap but the cold tap's flow is reduced.
Cold tap failed or blockedDisconnect and inspectDIY Safe
N/A
Water flows from the hot tap but the cold tap's flow is reduced.
A fitted Carver Crystal water service unit's cartridge has run outReplace cartridgeDIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check which filter housing is fitted (and compare it with your current cartridge) before choosing a replacement:

The handbook only says a Carver Crystal unit is fitted. The Filtapac cartridge suits Carver/Truma Crystal housings; the Truma Ultraflow filter suits Ultraflow housings and some older Crystal II housings. Match it to the housing you actually have.

Carver/Truma Crystal housingFiltapac Water Filter Cartridge & Seal for Truma/Carver Crystal~£12.964.6★ (380+ ratings), sold by Purely Outdoors (third-party seller)
View on Amazon →
Truma Ultraflow housingTruma Ultraflow Replacement Water Filter (46020-01)~£15.254.7★ (490+ ratings), genuine Truma part, sold by Xtremeauto UK - low stock when checked
View on Amazon →
N/A
Both the hot and cold taps have reduced flow.
A low battery is making the pump run more slowly than normal.Check how charged the battery is - see the electrical supply guidanceDIY Safe
N/A
Both the hot and cold taps have reduced flow.
Recently-fitted taps could be narrower than needed and restricting flowTake them off and confirm their bore is at least 6.3mm acrossDIY Safe
N/A
Both the hot and cold taps have reduced flow.
The pump's filter, or an in-line filter if one is fitted, is partly cloggedReplace filterDIY Safe
Recommended partsAffiliate linksView 2 optionsHide

Check which filter you have. Look inside your water carrier: a cylindrical carbon cartridge screwed onto the bottom of the pump hose is the Aqua Smart filter. Look under the sink: a green cylinder fitted along the blue cold-water pipe is the in-line filter.

The handbook doesn't say which filter is fitted, so check yours first. The in-line filter is for 12mm pipe - measure yours before ordering.

Filter on the hose in your water carrierWhale WF3000 Aqua Smart Carbon Water Filter~£234.7★ (600+ ratings) - screws onto the end of the pump hose in the water carrier
View on Amazon →
In-line filter on the cold-water pipeWhale Aquasource WF1230 In-line Water Filter (12mm)~£374.7★ (190+ ratings), third-party seller - fits 12mm pipe; low stock when checked
View on Amazon →
N/A
Both the hot and cold taps have reduced flow.
A kink in the pump's outlet pipe is restricting the flowCheck and re-route if necessaryDIY Safe
N/A
Both the hot and cold taps have reduced flow.
Water leakCheck all water connectionsDIY Safe
N/A
Reduced flow from either taps
Pipe kinking restricting flowCheck and re-route if necessaryDIY Safe
N/A
Reduced flow from either taps
Bore size difference in tapsFit taps that share the same bore size.DIY Safe
N/A
Water heater difficult to drain
Hot taps left shut, so air can't get into the hot system to let the water drainOpen tapsDIY Safe
N/A
Water heater difficult to drain
Air bleed pipe is kinked or cloggedUnkink or unblock pipeDIY Safe