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Bailey • Pegasus • Milan • 2012
Complete guide — 84 diagnostic faults and 19 FAQs across 8 categories, assembled from every category document and cross-referenced part covering this exact edition.
BaileyAL-KO AKS Stabiliser, Chassis & Braking System (2012 Model Year, Pegasus)
Chassis / Towing Control61901 FAQ
AL-KO AKS Stabiliser, Chassis & Braking System (2012 Model Year, Pegasus)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Braking is one-sided | Incorrect adjustment at wheel | Adjust as described. | DIY Check / Tech Fallback |
N/A | Braking is one-sided | Brake cable seized | Free off cable or replace. | DIY Check / Tech Fallback |
N/A | Braking is one-sided | Brake lining contaminated with grease | Replace brake shoe assemblies. | DIY Check / Tech Fallback |
N/A | Trailer brakes engage even under gentle deceleration | Overrun device's shock absorber has weakened or stopped working | Examine and replace if necessary. | DIY Check / Tech Fallback |
N/A | Trailer brakes engage even under gentle deceleration | Brakes overadjusted | Re-adjust as described. | DIY Check / Tech Fallback |
N/A | Brakes grab or snatch suddenly when applied | Brakes overadjusted | Re-adjust as described. | DIY Check / Tech Fallback |
N/A | Brakes grab or snatch suddenly when applied | Brake cable sticking | Inspect the cable, working it loose or fitting a new one. | DIY Safe |
N/A | Brakes grab or snatch suddenly when applied | Brakes under adjusted | Go over the whole brake transmission linkage and re-adjust as needed. | DIY Check / Tech Fallback |
N/A | Brakes grab or snatch suddenly when applied | Shock absorber weak or ineffective | Replace. | DIY Check / Tech Fallback |
N/A | Brakes grab or snatch suddenly when applied | Drawshaft sticking | Run it through its entire stroke, adding lubricant if needed. | DIY Safe |
N/A | Brake judder | Linings contaminated with grease | Replace brake shoe assemblies. | DIY Check / Tech Fallback |
N/A | Brake judder | The lining has separated (de-bonded) from its shoe | Replace brake shoe assembly. | DIY Check / Tech Fallback |
N/A | Brake judder | Distorted/cracked drum | Replace. | DIY Check / Tech Fallback |
N/A | Brake judder | Rust spots have formed on the drums' braking face | Sand the affected area smooth, then wipe it down with methylated spirit. | DIY Safe |
N/A | Brakes seize up while reversing the trailer | Brakes overadjusted | Re-adjust as described. | DIY Check / Tech Fallback |
N/A | Brakes seize up while reversing the trailer | Reverse lever not functioning | Check action and rectify. | DIY Safe |
N/A | Brakes seize up while reversing the trailer | The ground itself is too soft or slick to grip | Lay matting (or something similarly firm) over the ground right there. | DIY Safe |
N/A | Trailer brakes inoperative | Brakes underadjusted | Check action and rectify. | DIY Safe |
N/A | Trailer brakes inoperative | Lining contamination | Replace brake shoe assemblies. | DIY Check / Tech Fallback |
N/A | Trailer brakes inoperative | Seized cables | Free off or replace. | DIY Check / Tech Fallback |
N/A | Trailer brakes inoperative | Linings worn out | Replace brake shoe assemblies. | DIY Check / Tech Fallback |
N/A | Hot brakes | Brakes overadjusted | Re-adjust as described. | DIY Check / Tech Fallback |
N/A | Hot brakes | Pull-off spring broken | Replace spring. | DIY Check / Tech Fallback |
N/A | Hot brakes | Seized cables | Free off or replace. | DIY Check / Tech Fallback |
N/A | Parking brake fails to hold the trailer on a gradient | Incorrect adjustment at spring cylinder | Re-adjust as described. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I fit the AL-KO Secure wheel lock to my caravan?
First, line the wheel up so you can see the receiver through the centre of the rim - never use the opening where the tyre valve sits. Unwind the plastic cap covering the receiver and pop it in your toolkit for safekeeping (put it straight back on whenever the lock isn't fitted). Slot the locking bolt into its rim-specific insert, then fit the socket key onto it, and bring the whole locking-bolt assembly up level with the receiver.
Using the wheel spanner supplied (a torque wrench works too), tighten the locking bolt socket down to the correct wheel torque - around 86 Nm - then take the socket key back off. Finally, push the barrel lock into place, and hold everything firm while you turn the key to lock it - at that point the AL-KO Secure is properly fitted.
Note this was an optional-extra fitting on some editions, so check whether your caravan actually has it before following these steps.
DaewooMicrowave Oven (as fitted to Bailey caravans, 2010-2019)
Microwave1104 FAQs
Microwave Oven (as fitted to Bailey caravans, 2010-2019)
MicrowaveTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The microwave oven doesn't work | Not connected to mains, door not firmly closed, cooking time not set, or a blown fuse/tripped circuit breaker. | Make sure the power cord is plugged in securely, the door is shut firmly, and a cooking time has actually been set. Also check for a blown fuse or a tripped circuit breaker on the supply. | DIY Safe |
N/A | Sparking inside the microwave cavity | Metal cookware or metal-trimmed dishes are being used, or a metal skewer/foil is touching the inside walls of the oven. | Check you're not using any metal containers or metal-trimmed dishes, and that no metal skewer or foil is touching the oven's interior walls. Contact the service station if it keeps happening. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: I ran the microwave empty by mistake - has this damaged it?
A short spell running empty won't cause any damage, though it's still best avoided.
Q: Can I cook with the roller guide or glass tray removed?
No - the roller guide and the glass tray must both be fitted before you start cooking.
Q: Am I able to open the door while the oven's running?
Yes - you can open it at any point during cooking. The microwave energy cuts off immediately, and the remaining cooking time is held until you shut the door again.
Q: Why does my microwave have moisture inside it after I've cooked something?
That's completely normal - it's just steam from the food condensing where it meets the cooler interior surface of the oven.
TrumaTrumatic S 3002 P / S 3002 / S 5002
Space Heater9105 FAQs
Trumatic S 3002 P / S 3002 / S 5002
Space HeaterTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
No ignition sparks or sparks occurring slower than once per second | Depleted or dead battery in the automatic ignition unit, or bad connection. | — | Replace the battery (Mignon LR 6, AA, AM 3) with a temperature-resistant (+70 °C), leak-proof type with the heater switched off. | DIY Safe |
Gas line filled with air after cylinder change | Air trapped in the gas supply line preventing immediate combustion. | — | Hold the control knob fully depressed and actuate the igniter continuously for up to 2 minutes until the flame ignites. | DIY Safe |
Flame fails to light or goes out repeatedly | Faulty regulator, closed valve, or air in lines. | — | Wait at least 2 minutes before attempting a new ignition to prevent flashbacks. Verify gas supply and regulator condition. | DIY Safe |
No ignition sparking heard / monitor lamp 'e' not flashing | The battery on the auto ignitor is depleted or needs replacement. | — | Replace the battery with a temperature-resistant (+70 °C), leakproof Mignon battery (LR 6, AA, AM 3) with correct polarity. | DIY Safe |
Flame goes out repeatedly in windy conditions or winter | Extreme wind conditions or snow buildup are affecting the cowl. | — | Clear snow from the cowl and consider using a cowl extension such as AKV or SKV. | DIY Safe |
Gas line is air-filled during initial start | Air trapped in the gas supply line delays it lighting straight away. | — | Hold the control knob down and constantly actuate the igniter for up to two minutes until the gas is available and the flame burns. | DIY Safe |
N/A | Blown air not working | Supply fuse blown. | Replace the fuse. | DIY Safe |
N/A | Blown air running slowly | Hair or dust in the fan wheel, affecting the balance of the blown-air system. | Electrically isolate and clear with a brush; close/open to re-balance the system. | DIY Safe |
N/A | Blown air only blowing on one leg of the ducting system | A pipe is disconnected, or the fan paddle is not correctly positioned. | Check all pipe connections. Check the position of the paddle to ensure air flows in one direction. | DIY Safe |
N/A | Heater goes out when a door is slammed | The flue is disconnected or damaged. | Turn the heater off immediately and seek service attention. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: Can the Trumatic S 5002 be installed in motorhomes?
No, the Trumatic S 5002 heating system must not be installed in motorhomes. Only the Trumatic S 3002 (P) is permitted in motorhomes.
Q: What should I do if there is a gas leak or smell of gas?
Put out all naked flames right away, don't smoke, switch off every appliance, close the gas cylinder, open the windows and doors, avoid electrical switches, and have an expert inspect the whole system.
Q: How do I replace the battery in the automatic igniter?
Remove the heater casing, slide the battery compartment cover upwards, replace the battery observing correct plus/minus polarity, and close the compartment. Use only temperature-resistant (+70 °C) leak-proof Mignon LR 6, AA, AM 3 batteries.
Q: If the heater fails to start, how long should I wait before trying to re-ignite?
Wait at least 2 minutes before re-igniting, to avoid any risk of deflagration or misfiring.
Q: What type of battery should be used for the automatic ignition device?
Only use temperature-resistant (+70°C), leak-proof Mignon batteries (LR 6, AA, AM 3).
DometicRM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / Freezer6349 FAQs
RM8xxx / RMS8xxx / RML8xxx / RMSL8xxx 8 Series Absorption Refrigerator
Fridge / FreezerTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator does not cool sufficiently | Inadequate ventilation, thermostat setting too low, heavily frosted condenser, or warm food stored recently | Check the ventilation grilles aren't covered, turn the thermostat up, confirm the door's closing properly, and let warm food cool before storing it. | DIY Safe |
N/A | The fridge isn't cooling in gas mode | Gas cylinder empty, upstream shut-off device closed, or air in the gas pipe | Swap the gas cylinder, open the shut-off device, and switch the appliance off and restart it 3-4 times to clear any trapped air. | DIY Safe |
N/A | The fridge isn't cooling in 12V mode | Could be a blown onboard fuse, a flat onboard battery, the engine not running, or a faulty heating element. | Fit new fuse, check/charge battery, start engine, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | The fridge isn't cooling in 230V mode | Could be a blown onboard fuse, the vehicle not being connected to mains, or a faulty 230V heating element. | Fit new fuse, connect to mains power supply, or contact Dometic Customer Service | DIY Check / Tech Fallback |
N/A | MES/AES failure: 230V mode LED flashing + acoustic signal | Either no 230V supply is reaching the unit, or the voltage is too low. | Check the mains connection, mains voltage, and fuse. | DIY Safe |
N/A | MES/AES failure: 12V mode LED flashing + acoustic signal | 12V not available, voltage too low, or D+ signal missing | Check 12V connection, on-board battery, fuse, and D+ signal (AES) | DIY Safe |
N/A | MES/AES failure: Gas/Automatic mode flame not ignited | Flame not ignited, gas supply interrupted, burner/nozzle defective | Check gas supply (bottle, valve), clean burner/nozzle, and press the fault reset button after clearing | DIY Safe |
N/A | All temperature setting LEDs are flashing (both MES and AES panel styles) | Temperature sensor defective | The refrigerator will continue to work on the mid temperature setting. Contact Dometic Customer Services to have the temperature sensor checked/replaced. | Professional Intervention Required |
N/A | "HE1" is flashing (LED plus all temperature setting LEDs flashing) | 230V heating element defective | Contact Dometic Customer Services - the 230V heating element requires replacement. | Professional Intervention Required |
N/A | "HE2" is flashing (LED plus all temperature setting LEDs flashing) | 12V heating element defective | Contact Dometic Customer Services - the 12V heating element requires replacement. | Professional Intervention Required |
N/A | Reduced cooling performance in high ambient temperatures | The refrigerator is struggling to keep up in hot conditions - normal behaviour at the margins of its rated operating range, not necessarily a fault. | Check ventilation isn't restricted, park in shade where possible, and set a lower cooling level in hot weather. | DIY Safe |
N/A | Exhaust fumes or unburnt gas entering the vehicle's living space | A fault in the gas combustion or flue/exhaust system. | Stop using the refrigerator on gas immediately and have it checked by an authorised Dometic service agent before using gas mode again. | Professional Intervention Required |
N/A | The vehicle's battery discharges quickly while stationary | The refrigerator drawing more 12V current than expected while parked, possibly indicating a fault. | Check whether the refrigerator is the cause by monitoring battery drain with it switched off; if it's responsible, have it checked by an authorised Dometic service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: What does the SN climate class on my Dometic RM fridge mean?
Climate class SN (which Dometic calls 'Extended Temperate') means the fridge is designed to work reliably when the air temperature is from +10°C up to +32°C (taken at the bottom vent grille, outside the vehicle).
Q: How well does an absorption fridge cool in hot weather?
In a hot summer the outside temperature often reaches about 32°C - the top of the fridge's rated range - and once it climbs higher, the temperature inside the fridge will inevitably rise. An absorption fridge needs a heat source to move its refrigerant around the cooling unit (which is why it can run on 12V, 230V or gas), so it has to get rid of the heat from its power source as well as the heat drawn out of the food compartment.
To help it in hot weather: park where the fridge vents get as much shade as possible during the day; unclip the outside vent grilles to improve airflow; and if you regularly travel somewhere hot, consider having a ventilator kit (a fan fitted behind the fridge) installed to boost the airflow - Dometic lists these among its accessories.
Q: Can my Dometic RM8 fridge run from solar power?
The RM(X)8xxx range can take an S+ signal on its control board, which lets it pick solar-supplied DC power when it's available. For this you need a solar regulator from Dometic's Büttner range that has a signal output cable, wired to S+. The panel charges the leisure battery (or batteries), and whenever the regulator signals that solar power is available, the fridge gives it top priority in AES (automatic) mode.
In automatic mode the fridge chooses its energy source in this order: solar DC first, then mains AC, then ordinary 12V DC, and gas last. Most AES set-ups take their 12V feed from the vehicle's starter battery, with the alternator's D+ signal allowing DC operation; to use the S+ signal instead, you'll need a changeover switch so the 12V heating element is supplied from the leisure battery rather than the vehicle battery.
On 12V the element is rated 120-190W, so the fridge draws a continuous 10-15A on DC - more than most vehicles' leisure batteries can sustain for long, which is why this solar/DC mode tends to be used where the fridge is fitted in a beach hut or similar off-grid building. Bear in mind that changing the vehicle's wiring could void your warranty - Dometic advises checking with your dealer first.
Q: What can replace my old Dometic RM fridge?
Dometic's 2023 'New for old - simply swap' guide covers both its absorption and compressor fridges, showing which current models replace older ones. It's available from the catalogues section of Dometic's website.
Q: My fridge won't work on mains (AC) power - what should I check?
Check the fuse in the mains supply and replace it if it has blown, and make sure the vehicle is actually plugged into a mains supply. If both are fine, the AC heating element may have failed - that needs an authorised Dometic service centre.
Q: My fridge won't work on 12V (DC) - what should I check?
Possible causes, and what to do: the vehicle's own fuse has blown - replace it (see the vehicle's handbook); the vehicle battery is flat - test it and recharge it; the ignition is off - switch it on. If the fuse in the fridge's DC cable has blown (the fuse on the relay) or the DC heating element has failed, contact an authorised Dometic service centre.
Q: My fridge won't work on gas - what should I check?
Check the gas cylinder isn't empty (change it if it is) and that the gas valve is turned on. If air has got into the gas pipe, turn the fridge off and on again, repeating this three or four times if needed; if a gas hob or cooker is fitted, switch that on, then try the fridge again if needed.
Q: Why is my fridge running on gas in automatic mode when I'm plugged into mains?
The mains voltage is too low. The fridge switches back to mains by itself once the supply voltage recovers.
Q: Why isn't my fridge getting cold enough?
Work through the likely causes: the cooling unit isn't getting enough air - make sure the outside vent grilles aren't blocked; the evaporator has iced up - check the door shuts properly and the seal is seated and undamaged, then defrost the fridge; the temperature setting is too warm - turn it to a colder setting; it's very hot outside - take the vent grille off for a while so hot air can escape faster; too much food, or too much warm food, went in at once - take some out, and let warm food cool before putting it back; the fridge was only switched on recently - give it four to five hours, then recheck the temperature.
BaileySmoke & Carbon Monoxide Alarms (2012 Model Year, Pegasus)
Smoke / CO Alarm0110 FAQs
Smoke & Carbon Monoxide Alarms (2012 Model Year, Pegasus)
Smoke / CO AlarmMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Holding the test button down for a minimum of 2 seconds produces no alarm at all. | Defective battery or other failure. | Replace the battery or return the unit for service. | DIY Check / Tech Fallback |
N/A | The alarm's sound is faint or comes out irregular/garbled. | Defective alarm. | Return the alarm for service. | Professional Intervention Required |
ThetfordCassette Toilet C-250/C-254/C-260/C262 CWE
Toilet2000 FAQs
Cassette Toilet C-250/C-254/C-260/C262 CWE
ToiletReference
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Blockage when sliding the Waste Holding Tank back into place | The blade handle is not in the correct (closed) position. | Always check that the blade handle is in the correct (closed) position. Never use force if the tank cannot be replaced easily, as this may cause serious damage. | DIY Safe |
N/A | The toilet will not flush | The Waste Holding Tank Level Indicator flashes when the holding tank is not present in the toilet. | Ensure the Waste Holding Tank is correctly inserted and secured with the safety catch. | DIY Safe |
BaileyDigital TV Antenna System (2012 Model Year, Pegasus)
TV / Aerial / Satellite3100 FAQs
Digital TV Antenna System (2012 Model Year, Pegasus)
TV / Aerial / SatelliteMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The Power Pack's red LED stays dark | A faulty coaxial plug, wiring that's incorrect, or a damaged coaxial cable on the antenna dome | Take the antenna dome's cable out of the 'ANT-IN' socket. Should the LED light up at that point, go through each coaxial plug to confirm correct wiring, and look over the coaxial cable itself for sharp bends, kinks, hot surfaces, or proximity to electrical equipment. Our office or an authorised service centre can help further if the LED remains unlit. | DIY Check / Tech Fallback |
N/A | TV picture quality is poor or affected by interference (Status antenna) | Damage to the coaxial cable (a sharp bend, a kink, or contact with a hot surface), or its route passing near electrical cables, transformers, or similar equipment - any of which can introduce interference, particularly where reception is already weak. | Inspect the coaxial cable routing and ensure it is not damaged or routed near electrical equipment. Remove any excess cable rather than coiling it, as coiled cable can also cause picture distortion. | DIY Safe |
N/A | TV picture is affected by strong signal near a transmitter (Status antenna) | Gain Control Switch is left on 'NML' (normal) despite being near a TV transmitter, where the resulting strong signal can degrade picture quality. | Set the Gain Control Switch to the Low setting when close to TV transmitters. | DIY Safe |
N/A | Unclear whether a poor TV signal is caused by the antenna system or the caravan's internal TV wiring (Status antenna) | — | Try a Short Hook-up Test: disconnect the coaxial plugs running from the Power Pack's 'TV-FM' sockets to the TV outlet, and instead wire the TV straight into one of those 'TV-FM' sockets using a fly lead. With the antenna dome plugged directly into 'ANT-IN' and the unit switched on, re-tune the TV for the best signal. An improved picture points to wiring problems between the Power Pack and TV outlet, not a fault with the antenna itself. | DIY Safe |
BaileyWater System (2012 Model Year, Pegasus)
Water System Component25010 FAQs
Water System (2012 Model Year, Pegasus)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | No water flows from any tap even though the pump is running. | Water source empty | Confirm the water level and top it up if it's low | DIY Safe |
N/A | No water flows from any tap even though the pump is running. | Pump wired in reverse | Look over the wiring and check the pump's own manufacturer instructions | DIY Safe |
N/A | No water flows from any tap even though the pump is running. | Inlet or outlet pipe has come loose from the pump | Check connections | DIY Safe |
N/A | No water flows from any tap even though the pump is running. | Pump pipes restricted by kinking | Check pipe runs | DIY Safe |
N/A | No water flows from any tap even though the pump is running. | The pump's inlet or outlet pipe is blocked. | Check, starting inside freshwater tank | DIY Safe |
N/A | No water flows from any tap even though the pump is running. | An in-line filter or the pump's own filter is blocked. | Replace filter | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which filter you have. Look inside your water carrier: a cylindrical carbon cartridge screwed onto the bottom of the pump hose is the Aqua Smart filter. Look under the sink: a green cylinder fitted along the blue cold-water pipe is the in-line filter. The handbook doesn't say which filter is fitted, so check yours first. The in-line filter is for 12mm pipe - measure yours before ordering. Filter on the hose in your water carrierWhale WF3000 Aqua Smart Carbon Water Filter~£234.7★ (600+ ratings) - screws onto the end of the pump hose in the water carrier View on Amazon →In-line filter on the cold-water pipeWhale Aquasource WF1230 In-line Water Filter (12mm)~£374.7★ (190+ ratings), third-party seller - fits 12mm pipe; low stock when checked View on Amazon → | ||||
N/A | No water flows from any tap even though the pump is running. | There's an air leak in the pipe feeding into the pump. | Look for bubbles and clip the connection down securely | DIY Safe |
N/A | Pump does not run | Pump fuse blown | Inspect the wiring connections, then fit a replacement fuse of the right rating | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: The handbook doesn't say which fuse rating or size is fitted - match the rating printed on the blown fuse. If it's a glass or ceramic cartridge fuse rather than a blade, these kits won't fit. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump does not run | Battery disconnected | Check connections | DIY Safe |
N/A | The cold tap runs normally, but the hot tap's flow is weaker. | Blockage in hot pipeline | Disconnect pipes and inspect | DIY Safe |
N/A | The cold tap runs normally, but the hot tap's flow is weaker. | A kink in the heater's inlet or outlet pipe is blocking flow | Reposition the pipe run if needed, and confirm the hose fitted is the type Carver recommends | DIY Safe |
N/A | The cold tap runs normally, but the hot tap's flow is weaker. | Hot tap failed or blocked | Disconnect and inspect | DIY Safe |
N/A | The cold tap runs normally, but the hot tap's flow is weaker. | Heater non-return valve jammed | Seek service attention from an authorised service centre or specialist | Professional Intervention Required |
N/A | Water flows from the hot tap but the cold tap's flow is reduced. | A kink in the cold water pipe is blocking the flow | Check and re-route if necessary | DIY Safe |
N/A | Water flows from the hot tap but the cold tap's flow is reduced. | Blockage in cold pipe line | Take the pipework apart from the first Y-connector onward, checking right through to the tap | DIY Safe |
N/A | Water flows from the hot tap but the cold tap's flow is reduced. | Cold tap failed or blocked | Disconnect and inspect | DIY Safe |
N/A | Water flows from the hot tap but the cold tap's flow is reduced. | A fitted Carver Crystal water service unit's cartridge has run out | Replace cartridge | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which filter housing is fitted (and compare it with your current cartridge) before choosing a replacement: The handbook only says a Carver Crystal unit is fitted. The Filtapac cartridge suits Carver/Truma Crystal housings; the Truma Ultraflow filter suits Ultraflow housings and some older Crystal II housings. Match it to the housing you actually have. Carver/Truma Crystal housingFiltapac Water Filter Cartridge & Seal for Truma/Carver Crystal~£12.964.6★ (380+ ratings), sold by Purely Outdoors (third-party seller) View on Amazon →Truma Ultraflow housingTruma Ultraflow Replacement Water Filter (46020-01)~£15.254.7★ (490+ ratings), genuine Truma part, sold by Xtremeauto UK - low stock when checked View on Amazon → | ||||
N/A | Both the hot and cold taps have reduced flow. | A low battery is making the pump run more slowly than normal. | Check how charged the battery is - see the electrical supply guidance | DIY Safe |
N/A | Both the hot and cold taps have reduced flow. | Recently-fitted taps could be narrower than needed and restricting flow | Take them off and confirm their bore is at least 6.3mm across | DIY Safe |
N/A | Both the hot and cold taps have reduced flow. | The pump's filter, or an in-line filter if one is fitted, is partly clogged | Replace filter | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck which filter you have. Look inside your water carrier: a cylindrical carbon cartridge screwed onto the bottom of the pump hose is the Aqua Smart filter. Look under the sink: a green cylinder fitted along the blue cold-water pipe is the in-line filter. The handbook doesn't say which filter is fitted, so check yours first. The in-line filter is for 12mm pipe - measure yours before ordering. Filter on the hose in your water carrierWhale WF3000 Aqua Smart Carbon Water Filter~£234.7★ (600+ ratings) - screws onto the end of the pump hose in the water carrier View on Amazon →In-line filter on the cold-water pipeWhale Aquasource WF1230 In-line Water Filter (12mm)~£374.7★ (190+ ratings), third-party seller - fits 12mm pipe; low stock when checked View on Amazon → | ||||
N/A | Both the hot and cold taps have reduced flow. | A kink in the pump's outlet pipe is restricting the flow | Check and re-route if necessary | DIY Safe |
N/A | Both the hot and cold taps have reduced flow. | Water leak | Check all water connections | DIY Safe |
N/A | Reduced flow from either taps | Pipe kinking restricting flow | Check and re-route if necessary | DIY Safe |
N/A | Reduced flow from either taps | Bore size difference in taps | Fit taps that share the same bore size. | DIY Safe |
N/A | Water heater difficult to drain | Hot taps left shut, so air can't get into the hot system to let the water drain | Open taps | DIY Safe |
N/A | Water heater difficult to drain | Air bleed pipe is kinked or clogged | Unkink or unblock pipe | DIY Safe |
