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Auto-Sleepers • Broadway EL Duo • 2009
8610287 FAQs9 Types
Complete guide — 124 diagnostic faults and 7 FAQs across 9 categories, assembled from every category document and cross-referenced part covering this exact edition.
Official manual on Auto-Sleepers's site:View PDF ↗
Chassis & Running GearCooking & KitchenElectrical & PowerGas SystemsHeatingLightingRefrigeration & CoolingWater & PlumbingWindows & Skylights
Auto-SleepersChassis & Running Gear (Broadway EL Duo, 2009 Model Year)
Chassis / Towing Control1000 FAQs
Chassis & Running Gear (Broadway EL Duo, 2009 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The rear step is still extended when the ignition gets switched on. | — | A buzzer behind the dashboard will sound as soon as the ignition's switched on, and will keep sounding until the rear step's been fully retracted. | DIY Safe |
Auto-SleepersCooking Equipment (Broadway EL Duo, 2009 Model Year)
Cooking2020 FAQs
Cooking Equipment (Broadway EL Duo, 2009 Model Year)
CookingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Cooker Hotplate not heating up | No power | Check MCB is on | DIY Safe |
N/A | Cooker ignition not operating | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Cooker ignition not operating | Spark unit fault | Refer to dealer | Professional Intervention Required |
N/A | Cooker ignition not operating | Fault on cooker unit | Refer to dealer | Professional Intervention Required |
Auto-SleepersElectrical System (Broadway EL Duo, 2009 Model Year)
Electrical33460 FAQs
Electrical System (Broadway EL Duo, 2009 Model Year)
ElectricalMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Habitation 12V does not operate | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation 12V does not operate | Battery discharged | Recharge | DIY Safe |
N/A | Habitation 12V does not operate | The control panel's power switch is set to off. | Switch to on | DIY Safe |
N/A | Habitation 12V does not operate | Vehicle ignition 'on' | Switch 'off' ignition | DIY Safe |
N/A | Habitation battery not charging | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation battery not charging | Relay fault | Refer to dealer | Professional Intervention Required |
N/A | Habitation battery not charging | Contacts dirty/loose on battery terminals | Clean and check for tightness | DIY Safe |
N/A | Habitation battery not charging | Poor earthing | Check earthing to chassis point | DIY Safe |
N/A | Battery does not hold its charge | Failed battery | Check cells with hydrometer, change electrolyte if necessary | Professional Intervention Required |
N/A | Battery does not hold its charge | Current being drawn when not in use | Check all appliances are off | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Poor battery cell condition | Check cells with hydrometer | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Failed battery | Change battery | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Battery not fully charged | Fully recharge battery | DIY Safe |
N/A | One or more 12V appliances have no power reaching them. | Circuit fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | Fuse 9 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | 12V plug incorrectly connected/wired | Check plug | DIY Safe |
N/A | 230V system inoperative | No site power | Check site supply | DIY Safe |
N/A | 230V system inoperative | RCD/MCB switches tripped out | Reset circuit breakers | DIY Safe |
N/A | RCD/MCB keeps tripping out | Fault on 230V supply | Check supply including polarity | DIY Safe |
N/A | RCD/MCB keeps tripping out | Faulty appliance | Switch every appliance off, reset the circuit breakers, then switch appliances back on one at a time until the fault reappears - that identifies and isolates the faulty one. | DIY Safe |
N/A | RCD/MCB keeps tripping out | Overload on current consumption by appliance | 10A maximum available; do not use appliance | Professional Intervention Required |
N/A | Battery charger does not operate | Charger switched off | Switch on at control box/check MCB is on | DIY Safe |
N/A | No 230V output from the PSU | The lead linking the site supply to the vehicle isn't plugged in | Check the lead is connected properly - also check the socket where it plugs into the underside of the PSU. | DIY Safe |
N/A | No 230V output from the PSU | RCD switched off | Reset the RCD. | DIY Safe |
N/A | No 230V output from the PSU | RCD not operating correctly | Check the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | MCB switched off | Reset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | No or deficient supply from the site | Contact the site warden for assistance. | Professional Intervention Required |
N/A | No 230V output from the PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
N/A | Reverse polarity warning light is illuminated on the PSU | — | This light is designed to catch a reversed/crossed live and neutral supply on UK-wired sites - if it comes on, suspect a fault with the site's own supply, or its connecting cable (outside the UK it can light up with no actual fault present, so check with the site warden). It can also light up quite normally when running from certain generators, since some centre-tap their earth connection rather than earthing the neutral directly, leaving both conductors roughly 110V above earth - usually still safe to keep using in that case, but check the generator's own handbook. | DIY Check / Tech Fallback |
N/A | Control panel has no display | — | Check the batteries, switch the charger on at the PSU, and confirm the mains supply is connected. Check the connecting lead at both the PSU and the control panel. If that doesn't resolve it, contact your dealer. | DIY Check / Tech Fallback |
N/A | 12V power switches itself off | — | This is usually the battery-save feature stepping in to protect the vehicle and/or leisure battery, or the engine having been started (in which case equipment gets disconnected automatically to meet EMC requirements). | DIY Safe |
N/A | Control panel display is corrupt or behaves erratically | — | The control panel's own software may have crashed. Reboot it either by switching off the PSU charger and pulling fuses 1 and 2 (the two 20A fuses covering the leisure and vehicle batteries), waiting 30 seconds, then refitting them and switching the charger back on - or by removing the control panel's bezel (pull down at the bottom centre), unplugging its multi-way connector, waiting 30 seconds, then reconnecting and reassembling. | DIY Safe |
N/A | Control panel contrast is poor | — | Remove the control panel as for a reboot, but leave it plugged in, then carefully adjust the small contrast preset on the back using a jeweller's screwdriver. | DIY Safe |
N/A | Control panel's current reading is incorrect | — | Recalibrate the current sensor: with the charger switched off and the panel powered down (no LEDs lit), scroll the display to the battery current reading, then hold the select (left arrow) button until 'calibrating...' appears - keep holding until the reading reappears, then release. Repeat the whole process once more to store the new setting. | DIY Safe |
N/A | No 12 volt output from the PSU | No 230V supply | Work through the 230V checks above first. | DIY Safe |
N/A | No 12 volt output from the PSU | Charger not switched on | Turn the charger switch on - it will illuminate when active. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery not connected and/or not charged | Fit a charged battery. | DIY Safe |
Recommended partAffiliate linksView partHideOnly if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering: Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle. Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand View on Amazon → | ||||
N/A | No 12 volt output from the PSU | Power switch on the control panel not switched on | Turn the power on at the control panel. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery flat, or its fuse blown | Recharge the battery, check the fuses, and confirm charging voltage is actually present at the battery. | DIY Safe |
N/A | No 12 volt output from the PSU | A fuse has blown | Make sure none of the fuses have blown and each one matches the rating shown on the fuse table. | DIY Safe |
N/A | No 12 volt output from the PSU | Equipment switched off or unplugged | Check the equipment itself is switched on and properly connected to the 12V supply. | DIY Safe |
N/A | No 12 volt output from the PSU | PSU has overheated and shut down automatically | Reduce the load on the system and let the PSU cool down - it will restart on its own once it has. | DIY Safe |
N/A | No 12 volt output from the PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
Auto-SleepersGas Supply System (Broadway EL Duo, 2009 Model Year)
Gas Regulator / Supply5040 FAQs
Gas Supply System (Broadway EL Duo, 2009 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Appliance will not light | No gas | Swap in a fresh cylinder, confirm it's turned on, and check the isolation valve is open. | DIY Safe |
N/A | Appliance will not light | Low battery (auto ignition) | Charge battery | DIY Safe |
N/A | Appliance lights but goes out immediately the FSD override is released | Flame supervision device (FSD) is not functioning correctly | Refer to dealer | Professional Intervention Required |
N/A | Odour | Gas leak | Shut down the gas supply at the cylinder without delay, and leave the system alone until it's been properly fixed. Should a cylinder appear to be leaking, relocate it - if it's safe to do so - well clear of anything that could ignite it, then get in touch with the site warden and/or your local gas supplier. | Professional Intervention Required |
N/A | Yellow flame | There isn't enough primary air reaching the burner - note that a little yellow tipping on the flame is normal and not a fault. | Refer to dealer | Professional Intervention Required |
N/A | Orange flame | Dust or dirt particles in the mixing tube are being carried through the burner ports. | Reduce the level of dust in the surrounding air. | DIY Safe |
N/A | Orange flame | Burner ports partially blocked | Refer to dealer | Professional Intervention Required |
N/A | Floating flame | Lack of secondary air | Make sure every vent is clear, including the vehicle's air inlet. | DIY Safe |
N/A | Floating flame | Blocked retention ports | Make sure the retention ports aren't blocked; on an oven, also confirm the flue way isn't obstructed. | DIY Safe |
Auto-SleepersHeating (Broadway EL Duo, 2009 Model Year)
Heating System (Space/Water)6020 FAQs
Heating (Broadway EL Duo, 2009 Model Year)
Heating System (Space/Water)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water heater does not operate on 230V | No power | Switch on isolator switch/check MCB is on | DIY Safe |
N/A | Water heater does not operate on 230V | Overtemperature trip activated | Reset the thermal cut-out, following the operating instructions. | DIY Safe |
N/A | Water Heater not operating/cuts out | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water Heater not operating/cuts out | Low battery charge | Recharge battery | DIY Safe |
N/A | Water Heater not operating/cuts out | Unit fault | Refer to dealer | Professional Intervention Required |
N/A | No hot water (mains system) | Water heater tripped | Check and press re-set button | DIY Safe |
N/A | No hot water (gas system) | Gas module not lighting | Refer to dealer | Professional Intervention Required |
N/A | No hot water (gas system) | Igniter not working | Check 12V switched on | DIY Safe |
TrumaCP E Classic
Heating System (Space/Water)11140 FAQs
CP E Classic
Heating System (Space/Water)Technical Specifications
Operating Voltage12V DC / 230V AC
Power Consumption900W / 1800W (Electric mode)
Dimensions Cutout53 x 53 x 44 mm
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | None of the LEDs light up, even with the appliance switched on and getting its operating voltage | The automatic restart lock has kicked in, e.g. following a power cut | Clear the fault by switching off, leaving it 5 seconds, then switching back on. | DIY Safe |
N/A | Nothing lights up when it's switched on | No operating voltage or appliance/vehicle fuse defective | Check the 12V battery voltage and charge if needed, check every electrical plug connection, and check/replace the appliance's or vehicle's fuse. | DIY Safe |
N/A | The green LED lights up once switched on, but the heater doesn't run | The control panel's temperature setting is below the current room temperature. | Turn the temperature setting up at the control panel. | DIY Safe |
Yellow LED flashes 1 x | Heater continues operating with risk of low voltage | Battery voltage has dropped below 10.4V (gas heater) or 11.5V (diesel heater) | Charge battery. For diesel heater, use electrical power from battery sparingly. | DIY Safe |
Yellow LED flashes 2 x | Heater not functioning due to low voltage or overvoltage | Battery voltage has dropped below 10.0V/10.2V, or risen above 16.4V (overvoltage) | Charge the battery, or fit a new one if it's old. For overvoltage, check the battery voltage itself along with whatever's supplying it (e.g. the charger). | DIY Safe |
Yellow LED flashes 3 x | Heater stops operating | Open window above cowl detected by window switch | Close the window. | DIY Safe |
Yellow LED flashes 4 x | The heater faults out after running for an extended period | Either it's in summer mode with an empty water container, the warm air outlets are blocked, or the circulated air intake is blocked | Switch the appliance off and let it cool, top up the boiler with water, check each outlet opening individually, and clear any blockage from the circulated air intake. | DIY Safe |
Yellow LED flashes 5 x | Heater indicates sensor fault | The room temperature sensor or its cable is faulty | Contact an authorised service agent. | Professional Intervention Required |
Yellow LED flashes 7 x | Heater indicates control panel fault | The control panel or its cable is faulty | Contact an authorised service agent. | Professional Intervention Required |
Yellow LED flashes 8 x | Heater indicates short circuit in FrostControl | The FrostControl heating element has short-circuited | Unplug the heating element from the electronic control unit and have a specialist fit a replacement. | DIY Check / Tech Fallback |
Yellow LED flashes 9 x | The heater cuts out roughly 30 seconds after switching on | Could be a closed gas cylinder/quick-acting valve, an empty gas cylinder, an iced-up gas pressure regulator, or gas with too high a butane content | Open the gas supply valves, swap in a fresh cylinder, fit an EisEx regulator, or switch to propane. | DIY Safe |
Red LED flashes between 1 and 8 times | Heater fault | Heater electronics fault | Determine the flashing code and contact an authorised service agent. | Professional Intervention Required |
N/A | The green LED stays lit after the heater is switched off | This is the after-run cycle, bringing the appliance's temperature down | Nothing's wrong - the after-run cycle switches off by itself within 5 minutes at most. | DIY Safe |
N/A | Room heating doesn't respond straight away to an adjustment | This is the after-run cycle, bringing the appliance's temperature down | Nothing's wrong - the after-run cycle switches off by itself within 5 minutes at most. | DIY Safe |
N/A | Both the green and red LEDs light up once switched on | Faulty electronics | Contact an authorised service agent. | Professional Intervention Required |
Red LED flashes 6 x | Diesel heater fails to start | There isn't enough fuel - the tank wasn't filled enough, has run dry, and/or the vehicle is parked on a slope | Refill the tank, then bleed the fuel line as covered in the initial start-up instructions. | DIY Safe |
TrumaUltraheat electric additional heater
Space Heater Accessory / Booster3105 FAQs
Ultraheat electric additional heater
Space Heater Accessory / BoosterTechnical Specifications
Power Consumption 230v500 W (2.2 A) / 1000 W (4.5 A) / 2000 W (8.5 A)
Weight Kgca. 2 kg
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
Even with Ultraheat switched on, the control panel's green LED stays dark | No 230 V~ power supply available to the unit. | — | Check 230 V~ power supply: verify if other 230 V~ appliances work in the vehicle, check if the line power cable is connected, check if the campsite fuse/circuit breaker has tripped, check if the vehicle residual current circuit-breaker (FI) or distribution board fuses have tripped. | DIY Safe |
Unusual noises or smells | Potential obstruction, dust accumulation, or overheating condition. | — | Turn off the gas supply, the heater and Ultraheat, and have a qualified expert check the system. | DIY Check / Tech Fallback |
Even with Ultraheat switched on, the control panel's green LED stays unlit. | No 230V power supply is available or reaching the device. | — | Check the 230V power supply: verify if other 230V appliances in the vehicle work, ensure the line power cable is connected, check if the campsite fuse box has tripped, and inspect the vehicle's internal 230V distribution board fuses and residual current circuit-breaker (RCCB). | DIY Safe |
N/A | Damage from improper cable routing or fan operation | Cables routed too close to hot parts, or the fan run without the proper warm-air ducts directing hot air onto the control unit. | Route cables away from hot parts and ensure the correct warm-air ducts are fitted before running the fan. | DIY Safe |
Frequently Asked Questions
Q: Can I use Ultraheat with older Truma S heaters like the Trumatic S 3002?
No - Ultraheat can't be used with any S-heater built before 04/2012, nor with the Trumatic S 3002, S 3002 P, S 5002, S 2200, S 55 T, or S 3002 K / S 5002 K.
Q: What fan setting should be used during electrical mode?
On electrical mode, run the fan at level 3 or above (manual or automatic) to spread warm air through the vehicle quickly and evenly.
Q: Can the Ultraheat be operated separately outside of a Truma S-heater?
No - Ultraheat (the electric additional heater) is only approved for fitting and running inside a compatible S-heater, never on its own or outside a vehicle.
Q: What power settings are available on the Ultraheat?
The additional heater features three operating power levels: 500 Watts, 1000 Watts, and 2000 Watts.
Q: Can the S-heater run on gas and the electric Ultraheat together?
Yes - the S-heater can run on gas while the electric additional heater runs too, though the additional heater may cut out on its own to guard against overheating.
Auto-SleepersLighting (Broadway EL Duo, 2009 Model Year)
Lighting2000 FAQs
Lighting (Broadway EL Duo, 2009 Model Year)
LightingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Lights dull/only one tube illuminating | Low battery charge | Check battery | DIY Safe |
N/A | Lights dull/only one tube illuminating | Faulty light unit/tube | Replace/Check | DIY Safe |
Auto-SleepersRefrigeration & Cooling (Broadway EL Duo, 2009 Model Year)
Fridge / Freezer4061 FAQ
Refrigeration & Cooling (Broadway EL Duo, 2009 Model Year)
Fridge / FreezerMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator does not operate on 230V | Switch on refrigerator thermostat dial not 'on' | Check position of thermostat dial | DIY Safe |
N/A | Refrigerator does not operate on 230V | Element fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge gas ignition not operating | Fuse 11 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge gas ignition not operating | Ignition control switch fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge ignition switch flashes but gas does not ignite | Fault on fridge unit | Refer to dealer | Professional Intervention Required |
N/A | You can hear the ignition sparking, but the fridge switch itself doesn't flash. | Faulty fridge ignition switch | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fuse 3 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge does not operate on 12V when engine is running | Fuse 7 in EM50 interface box blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge relay | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge unit | Refer to dealer | Professional Intervention Required |
Frequently Asked Questions
Q: Does the refrigerator need a winter cover?
Not using the fridge for a while? Clear out the food, turn it off, give it a wipe down and shut off its gas supply. Prop the door open on its storage catch to let air circulate inside, and pop the winter cover over the outside ventilation grill.
ThetfordN97 Refrigerator (as fitted to Auto-Sleepers Peugeot Coachbuilt motorhomes, 2009-2017)
Fridge / Freezer7220 FAQs
N97 Refrigerator (as fitted to Auto-Sleepers Peugeot Coachbuilt motorhomes, 2009-2017)
Fridge / FreezerTechnical Specifications
Gross Volume88 litres (including freezer)
Freezer Capacity11 litres
Electricity Consumption2.8 kWh/24hr (average, 25°C ambient)
Gas Consumption0.33 kg/24hr (average, 25°C ambient)
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Refrigerator will not work on gas | The gas bottle is empty, or the gas bottle valve or an isolation valve is closed. | Replace the gas bottle if empty, and open the gas bottle valve and any closed isolation valves. | DIY Safe |
N/A | Refrigerator will not work on 12V DC | The 12V fuse (fuse 3) is defective, or the habitation battery is flat. | Fit a new fuse (fuse number 3). Test the habitation battery and charge it if needed. | DIY Safe |
N/A | Refrigerator does not refrigerate sufficiently | Insufficient ventilation through the grills, the thermostat set too low, ice build-up on the condenser, too much food loaded in at once, a dirty gas burner, or the door not closing properly. | Check the ventilation grills aren't covered, increase the thermostat setting, check the door shuts properly and defrost the fridge if there's excess ice, let hot food cool before loading it in, have the gas burner cleaned, and check the door closing mechanism. | DIY Safe |
1, 2, 3, 4, 6, 7, 12, 14 | Refrigerator LCD displays fault code 1, 2, 3, 4, 6, 7, 12 or 14 | An internal AC/DC heater, gas-terminal or control-board fault with no user-serviceable cause. | Contact your dealer or a Thetford Service Centre directly. | Professional Intervention Required |
5 | Refrigerator LCD displays fault code 5 (senses a flame when gas should be off) | Flame sensor fault. | Contact your dealer or a Thetford Service Centre directly. | Professional Intervention Required |
8 | Refrigerator LCD displays fault code 8 (AC mains supply 20% below nominal) | The controls are in manual AC mode but there isn't enough power available. | Check that 230V is plugged in - if it is, the voltage supply itself is too low. Contact the site owner. | DIY Safe |
9 | Refrigerator LCD displays fault code 9 (gas lock-out, flame fails to ignite within 30 seconds) | The controls are in manual gas mode but the flame has failed to ignite - often an empty gas cylinder or a closed isolation valve. | Check whether the gas cylinder is empty or an isolation valve is closed. Select another energy source, or reset the refrigerator 3 or 4 times in gas mode until the flame ignites. Contact your dealer or a Thetford Service Centre if the problem persists. | DIY Check / Tech Fallback |
10 | Refrigerator LCD displays fault code 10 (no 'engine running' signal in manual DC mode) | The controls are in manual DC mode but the engine is not running - the refrigerator can only cool on 12V while the engine runs. | Start the engine or select a different energy source. | DIY Safe |
11 | Refrigerator LCD displays fault code 11 (no energy source available in AUTO mode) | The controls are in AUTO mode but no energy source is currently available. | Start the engine, connect the 230V supply, or open the gas supply, then reset the refrigerator by switching it off and on again. | DIY Safe |
13 | Refrigerator LCD displays fault code 13 (control switches automatically to Backup mode) | The thermistor has failed, often because its connector is not correctly plugged in. | Check that the connector above the fin on the inside of the cabinet is correctly plugged in. If it is, contact your dealer or a Thetford Service Centre. | DIY Check / Tech Fallback |
18 | Refrigerator LCD displays fault code 18 on start-up | Normal start-up behaviour - all LCD segments lighting briefly is not a fault. | Wait a few seconds for the refrigerator to start up normally. No action needed. | DIY Safe |
Auto-SleepersWater System (Broadway EL Duo, 2009 Model Year)
Water System Component12121 FAQ
Water System (Broadway EL Duo, 2009 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water pump not operating | Switch on panel 'off' | Switch it 'on' | DIY Safe |
N/A | Water pump not operating | Pressure switch on pump not operating | Refer to dealer | Professional Intervention Required |
N/A | Water pump not operating | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Continuous running of water pump | No water | Fill tank | DIY Safe |
N/A | Continuous running of water pump | Major leak | Turn the system off straight away and check it over. | DIY Safe |
N/A | Intermittent operation of water pump | Minor leak in water system | Check push fit joints | DIY Safe |
N/A | Intermittent operation of water pump | Water pump pressure release valve reasserting itself | Nothing to do - this is simply how the pump is designed to behave. | DIY Safe |
N/A | Water pump does not operate | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water gauge does not operate | Probe fault | Refer to dealer (check probe connections) | DIY Check / Tech Fallback |
N/A | Slow drainage from sink/shower tray | Blocked breathers in waste tank | Drop tank and clear breathers | DIY Safe |
N/A | Tip-up handbasin slow to drain | Blocked drain hole | Remove basin and clear | DIY Safe |
N/A | Unsatisfactory operation of water pump | Filter blocked | Clean filter | DIY Safe |
N/A | Pump feed does not operate (PSU control panel) | A fuse has blown | Replace with the correct-rated fuse. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump feed does not operate (PSU control panel) | Pump switched off | Press the tap-symbol pump button on the control panel to switch it back on. | DIY Safe |
N/A | Pump feed does not operate (PSU control panel) | Pump setting incorrect | The control panel governs the pump's feed, both internal and external, as one setting - if it needs changing, that's a job for your dealer, so confirm it matches what you actually need. | Professional Intervention Required |
Frequently Asked Questions
Q: How do I winterise the water system before storing the vehicle for winter?
Empty the water system completely: leave both the fresh and waste tank drain taps open, along with every internal tap, and keep the pump running until nothing more comes through. If you're expecting particularly hard frost, it's also worth taking out the water filter on the pump's outlet side and clearing it of water while you're at it - a handy moment to give it a clean before next season too.
Pull the sink plugs so air can get into the system, flush the waste tank thoroughly to shift any debris, finish with a mild disinfectant flush, and leave the drain tap open.
Auto-SleepersBlinds & Flyscreens (Broadway EL Duo, 2009 Model Year)
Blind / Window Covering0100 FAQs
Blinds & Flyscreens (Broadway EL Duo, 2009 Model Year)
Blind / Window CoveringMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Concertina blind or flyscreen has become stiff and difficult to operate | The mechanism has dried out or picked up dust/grit over time - these units need only light, occasional lubrication. | Apply a light lubricant to the mechanism. Avoid cleaning solvents or aerosols on the blind material itself, as it's a paper-type fabric that these can damage. If the problem persists, contact your Auto-Sleepers dealer. | DIY Check / Tech Fallback |