Use the dropdowns below to set a start point, then browse the whole collection with the ‹ › arrows.
Auto-Sleepers • Broadway • EB • 2021
Complete guide — 66 diagnostic faults and 16 FAQs across 11 categories, assembled from every category document and cross-referenced part covering this exact edition.
Auto-SleepersAwning (Coachbuilt, 2021 Model Year)
Awning0001 FAQ
Awning (Coachbuilt, 2021 Model Year)
AwningFrequently Asked Questions
Q: How do I set up the Thule Omnistor awning?
Fit the crank handle to the right length and slot it into the bayonet socket, then turn it anticlockwise - keeping the handle down - to unroll the awning; it won't move for the first couple of turns. Once you've unrolled about a metre, put the support legs out before continuing. Slide the legs from the front profile, adjust them to height, and fasten them (rolling the fabric up slightly helps tension it, but don't extend the legs so high the fabric jams against the arms).
Fit the tension rafter too on larger models. If it's raining, drop one side so water runs off, and use the hold-down kit in gusty conditions - the front profile locks automatically once it's rolled back up.
Auto-SleepersCameras & Multimedia (Coachbuilt, 2021 Model Year)
Reversing Camera / Camera System0001 FAQ
Cameras & Multimedia (Coachbuilt, 2021 Model Year)
Reversing Camera / Camera SystemFrequently Asked Questions
Q: How do I switch the reversing camera between auto and always-on mode?
By default it only activates when you select reverse. Should you want it running continuously instead, as a normal rear-view mirror, there's a small remote supplied alongside the monitor - hold it near the screen and give its button a single press to swap between the two modes.
Auto-SleepersChassis & Running Gear (Coachbuilt, 2021 Model Year)
Chassis / Towing Control2001 FAQ
Chassis & Running Gear (Coachbuilt, 2021 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The power-operated rear step is still out when the ignition gets switched on. | — | A buzzer behind the dashboard sounds the moment the ignition's switched on, and keeps going until the step's been fully retracted. | DIY Safe |
N/A | Dirt and frost preventing the electric step from operating properly | Accumulation of dirt or frost in moving parts | Clean or defrost the moving parts. | DIY Safe |
Frequently Asked Questions
Q: How does the electric rear step work?
It's operated by the switch next to the entrance door - hold it until the step is fully extended; don't try to mount it while it's still moving or only partway out, since the lock won't be engaged and you risk damaging the motor. If you drive off with it left out, a buzzer behind the dashboard sounds once the ignition's on and the step retracts automatically.
Dirt or frost can stop it working properly, so keep the moving parts clean and free of ice.
Auto-SleepersCooking Equipment (Coachbuilt, 2021 Model Year)
Cooking2010 FAQs
Cooking Equipment (Coachbuilt, 2021 Model Year)
CookingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Cooker ignition not operating | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Cooker ignition not operating | Spark unit fault, or fault on cooker unit | Refer to dealer | Professional Intervention Required |
N/A | Cooker hotplate not heating up | No power | Check MCB is on | DIY Safe |
Auto-SleepersElectrical System (Coachbuilt, 2021 Model Year)
Electrical13330 FAQs
Electrical System (Coachbuilt, 2021 Model Year)
ElectricalMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Habitation 12V does not operate | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation 12V does not operate | Battery discharged | Recharge | DIY Safe |
N/A | Habitation 12V does not operate | Control panel switched off | Switch to on | DIY Safe |
N/A | Habitation 12V does not operate | Vehicle ignition left 'on' | Switch 'off' ignition | DIY Safe |
N/A | Habitation battery not charging | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation battery not charging | Relay fault | Refer to dealer | Professional Intervention Required |
N/A | Habitation battery not charging | Contacts dirty/loose on battery terminals | Clean and check for tightness | DIY Safe |
N/A | The battery won't hold its charge. | Failed battery | Have it electrically tested, and replaced if that test fails it. | DIY Check / Tech Fallback |
N/A | The battery won't hold its charge. | Current being drawn | Make sure every appliance is switched off whenever it isn't in use. | DIY Safe |
N/A | The battery discharges quickly while appliances are running. | Poor battery cell condition | Electrically test battery | DIY Check / Tech Fallback |
N/A | The battery discharges quickly while appliances are running. | Failed battery | Change battery | DIY Safe |
N/A | The battery discharges quickly while appliances are running. | Battery not fully charged | Fully recharge battery | DIY Safe |
N/A | One or more 12V appliances have no power reaching them. | Circuit fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | The 12V socket outlet has no power reaching it. | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | 230V system inoperative | No site power | Check site supply | DIY Safe |
N/A | 230V system inoperative | RCD/MCB switches tripped out | Reset circuit breakers | DIY Safe |
N/A | RCD/MCB keeps tripping out | Fault on 230V supply | Refer to dealer | Professional Intervention Required |
N/A | RCD/MCB keeps tripping out | Faulty appliance | Turn off all appliances, isolate the faulty appliance, refer to dealer | DIY Check / Tech Fallback |
N/A | RCD/MCB keeps tripping out | An appliance is drawing more current than the 10A supply can provide. | Refer to dealer | Professional Intervention Required |
Auto-SleepersGas Supply System (Coachbuilt, 2021 Model Year)
Gas Regulator / Supply4040 FAQs
Gas Supply System (Coachbuilt, 2021 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Appliance will not light (LPG) | No gas | Check isolation tap is open | DIY Safe |
N/A | Appliance will not light (LPG) | Low battery (auto ignition) | Charge battery | DIY Safe |
N/A | The appliance lights but goes straight out again as soon as the FSD override is released. | Flame supervision device (FSD) not functioning correctly | Refer to dealer | Professional Intervention Required |
N/A | Odour of gas | Gas leak | Cut the gas off at the cylinder and hold off using the system until the fault's resolved. Air the vehicle out by opening doors and windows so any escaped gas can clear, and let the site warden and/or your local gas supplier know if a cylinder looks like it's leaking. | Professional Intervention Required |
N/A | Yellow flame | Not enough primary air is reaching the burner (a little yellow tipping on the flame is expected and not a fault). | Refer to dealer | Professional Intervention Required |
N/A | Orange flame | Dust or dirt has collected in the mixing tube and is reaching the burner ports. | Cut down the level of dust in the surrounding air. | DIY Safe |
N/A | Orange flame | Burner ports partially blocked | Refer to dealer | Professional Intervention Required |
N/A | Floating flame | Lack of secondary air | Make sure every vent is clear (the vehicle's air inlet included); for an oven, also check the flue way isn't blocked. | DIY Safe |
Auto-SleepersHeating (Coachbuilt, 2021 Model Year)
Heating System (Space/Water)7020 FAQs
Heating (Coachbuilt, 2021 Model Year)
Heating System (Space/Water)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Heater not operating/cuts out | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Heater not operating/cuts out | Low battery charge | Recharge battery | DIY Safe |
N/A | Heater not operating/cuts out | Unit fault | Refer to dealer | Professional Intervention Required |
N/A | Heater not operating (230V) | No power | Turn the isolator switch on and check the MCB is set to on. | DIY Safe |
N/A | Heater not operating (230V) | Over-temperature trip activated | Leave to cool down | DIY Safe |
N/A | No hot water (230V system) | No power | Turn the isolator switch on and check the MCB is set to on. | DIY Safe |
N/A | No hot water (230V system) | Over-temperature trip activated | Leave to cool down | DIY Safe |
N/A | No hot water (diesel system) | Heater module not lighting | Refer to dealer | Professional Intervention Required |
N/A | No hot water (diesel system) | Igniter not working | Check 12V is switched on | DIY Safe |
Auto-SleepersRefrigeration & Cooling (Coachbuilt, 2021 Model Year)
Fridge / Freezer2021 FAQ
Refrigeration & Cooling (Coachbuilt, 2021 Model Year)
Fridge / FreezerMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Fridge gas ignition not operating | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge gas ignition not operating | Ignition control switch fault | Refer to dealer | Professional Intervention Required |
N/A | The fridge won't run on 12V while the engine is running. | The fuse inside the EM40 interface box has blown. | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | The fridge won't run on 12V while the engine is running. | Fault on fridge relay or fridge unit | Refer to dealer | Professional Intervention Required |
Frequently Asked Questions
Q: Does the refrigerator need a winter cover?
If you're using it when the outside temperature drops below 10°C, yes - fit the winter cover (supplied) to stop the cold air affecting performance. Take it off again once temperatures climb back above 10°C, or the fridge won't cool as well.
Auto-SleepersSecurity & Alarms (Coachbuilt, 2021 Model Year)
Vehicle Security / Alarm System0001 FAQ
Security & Alarms (Coachbuilt, 2021 Model Year)
Vehicle Security / Alarm SystemFrequently Asked Questions
Q: What do I do if my Auto-Sleeper is stolen?
Contact the police first and get a crime reference number, then get in touch with Sargent - who design and run the tracking system independently of Auto-Sleepers - by calling 01482 678981 or visiting sargentltd.co.uk/tech-support. The tracking service needs an active annual subscription to work, and it depends on the leisure battery being kept properly charged.
If you change your phone number or sell the vehicle, update your details through Sargent's own registration system at asmonitor.azurewebsites.net.
ThetfordC223-CS / C223-S / C223-CW Cassette Toilet
Toilet1004 FAQs
C223-CS / C223-S / C223-CW Cassette Toilet
ToiletTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Flushing sends water over the top of the bowl | The vehicle's water pump is supplying higher pressure than the toilet needs. | Fit the flow restrictor supplied with the toilet into the water pipe at the point where it connects to the toilet - this brings the flush back down to a normal flow. | DIY Safe |
Frequently Asked Questions
Q: How do I know when the waste tank needs emptying?
The warning light comes on once the tank holds more than about 15 litres, leaving roughly 2 litres of spare capacity - good for around 5 more flushes. Empty it as soon as the light shows rather than letting it get any fuller.
Q: How do I empty the waste tank?
With the valve blade closed, open the outside access door, pull up the safety catch and take the tank out. Carry it by its handles to a toilet or legal waste point, stand it upright with the emptying spout facing up, and take the cap off. Hold the tank by its upper handle, and once the spout is pointing down, use your thumb on the rear handle to hold the vent plunger in so it drains without splashing.
Once it's empty, flush it through and rinse the valve blade with water before sliding the tank back in and locking the door.
Q: Can I use the toilet in cold weather?
Yes, as long as it's in a heated part of the vehicle - otherwise there's a risk of the water inside freezing. If it isn't heated, drain the toilet the same way you would for storage: empty the flush water system and the waste tank, and leave the cap off the emptying spout so the tank can dry out.
Q: How do I look after the toilet's seals?
Give the waste tank seal, the cap seal and the pressure-release vent seal a regular clean with Thetford Bathroom Cleaner - once a month is usually plenty if you're using the toilet often. Avoid household bleach, solvents or other harsh cleaners, as these can permanently damage the seals. Not using the toilet for a while?
Clean the seals and add a light coat of Thetford Seal Lubricant to keep them supple - Vaseline or vegetable oil will cause leaks, so steer clear of those. The valve blade's seal wears with use, so however well it's looked after, it'll eventually need replacing.
Auto-SleepersWater System (Coachbuilt, 2021 Model Year)
Water System Component16101 FAQ
Water System (Coachbuilt, 2021 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water pump will not run (Water system) | — | Make sure the plug and socket contacts are clean and seated properly, and check the wiring connections. | DIY Safe |
N/A | The water pump switches on and off even with the tap shut (Water system) | — | Look for air or water leaks at the taps and pipework, and readjust the pressure switch. | DIY Safe |
N/A | The water pump motor keeps running continuously and won't stop (Water system) | — | Confirm the container actually has water in it - a battery reading below roughly 10.5V can also be the cause. Adjust the pressure switch and/or recharge the battery, and check every pipework connection. A Whale Tiptoe Pump, fitted in-line alongside the submersible pump, can serve as a manual backup. | DIY Safe |
N/A | Water pump doesn't switch off when taps are closed, or pulses on/off when taps are fully open (Water system) | — | To readjust the pressure switch: with the system fully primed and every tap shut, wind the screw clockwise, in a right-hand direction, until the pump kicks in; open whichever tap sits furthest away and let it run smoothly, then shut it; slowly back the screw off anti-clockwise until the pump cuts out, then continue a further half-turn (180 degrees); finally check every tap individually operates correctly. | DIY Safe |
N/A | Water pump runs continuously even with taps closed (Water system) | The voltage has dropped well below its last setting, or the water container's empty - either way risks the pump failing and the battery going flat. | Re-adjust the pressure switch or refill the water container. | DIY Safe |
N/A | The water pump won't run at all, even though the fuse is intact and connections are sound (Water system) | This is most often down to the pump having run continuously for too long. | Replace the pump and readjust the pressure switch. | DIY Safe |
Recommended partAffiliate linksView partHideAuto-Sleepers fits a Whale submersible pump in this water system but doesn't name the exact model, so this is the standard current Whale replacement rather than a documented exact match - check the pump fitted in your tank before ordering. Whale GP1002 Standard 12V Submersible Water Pump, 10 Litres~£19.914.6★ (1,000+ ratings), Whale-branded, sold by Serenity Garden Ltd, dispatched by Amazon View on Amazon → | ||||
N/A | The water pump cycles on and off repeatedly, giving a pulsing flow at the tap, or the water temperature won't stay constant (Water system) | The current voltage has risen well above what it was when the switch was last set. | Readjust the pressure switch - if that doesn't resolve it, fit a Whale Surge Damper. | DIY Safe |
N/A | The water pump is very noisy but isn't actually pumping any water (Water system) | Pump is air-locked after the water container was refilled | Unplug the pump from its socket to let it flood, then reconnect. Always unplug the pump before placing it in the container when refilling, then reconnect. | DIY Safe |
N/A | Water pump not operating (12V system) | Switched off at control panel | Switch it on | DIY Safe |
N/A | Water pump not operating (12V system) | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Continuous running of water pump | No water | Fill tank | DIY Safe |
N/A | Continuous running of water pump | Major leak | Turn the system off straight away and check it over. | DIY Safe |
N/A | Continuous running of water pump | Pressure not set correctly | Adjust the pressure switch (see section 7-3) | DIY Safe |
N/A | Intermittent operation of water pump | Minor leak in water system | Check push-fit joints | DIY Safe |
N/A | Water pump does not operate | Fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water gauge does not operate | Probe fault | Check the probe connections, and if that doesn't resolve it, consult your dealer. | DIY Check / Tech Fallback |
N/A | Slow drainage from sink/shower tray | Blocked breathers in waste tank | Drop tank and clear breathers | DIY Safe |
Frequently Asked Questions
Q: How do I winterise the water system before storing the vehicle for winter?
Open the drain valve next to the water heater, and leave the fresh and waste water tank drain taps open too. Open every internal tap, then run the pump until it stops delivering anything. Go for a short spin with those drain taps still open - it helps shift the last of the water out of the tanks and pipework. Pull the sink plugs so the system can breathe, give the waste tank a thorough flush to shift any debris, finish with a flush of mild disinfectant, and leave the drain tap open.
WhaleGP1309
Water Pump0306 FAQs
GP1309
Water PumpTechnical Specifications
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The pump is slow to prime | The cup washer may be worn, or the valves are not seating properly. | Check the cup washer and valves, cleaning or replacing them as necessary using Service Kit AK1304 (also covers the Mk3 pump). If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump will not pump at all | The suction line isn't submerged in water, the hose connections are loose or letting in air, the internal washers are worn, or the outlet tap/faucet is closed. | Check that the suction line is in the water, make sure all hose connections are secure with no air leaks, inspect the washers and replace them if worn using Service Kit AK1304, and confirm the outlet tap or faucet is open to let water through. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump is leaking | The gland washer is likely worn. | Replace the gland washer using Service Kit AK1304. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I lock the Tiptoe pump away when it's not in use?
Push the plunger fully down and twist it clockwise - it locks flush with the floor. To use it again, twist the plunger anti-clockwise to release it, then pump with your foot: harder for full flow, gently for a more controlled flow.
Q: Can the Tiptoe pump be used as a backup for an electric water pump?
Yes, as long as the system isn't pressurised - fit the Tiptoe pump between the inline electric pump and the water supply so it can act as a manual backup if the electric pump fails.
Q: What does the Whale Superfil pump kit do?
If you have a Whale Easi-Slide socket with a 12V connection, the Superfil kit lets you pump water into your onboard tank from an external container such as an Aquaroll or jerry can - so running out of water doesn't mean packing up to drive to the nearest tap.
Q: Which is better - a submersible pump or a pressure pump?
It depends what you need. Whale's submersible pumps are simple, compact, quiet and inexpensive, and come in three flow rates: standard (10.3 litres/min), premium (13.2 litres/min) and high (15.8 litres/min). The Watermaster Onboard pressure pump (8 litres/min) is fitted inside the vehicle and gives a smooth, steady flow; it has its own built-in pressure switch, can run dry without damage, and is built to last.
Q: Is a submersible pump quieter than a pressure pump?
Yes. A submersible pump is a centrifugal design with an impeller as its only moving part, so it runs very quietly. A pressure pump is simple to fit and very dependable, but it's noisier.
Q: When would I need a pressure switch or a surge damper?
A Whale pressure switch is for vehicles fitted with a submersible pump: it senses the drop in water pressure when a tap is opened and turns the pump on. Because it works with any tap, you aren't restricted to taps with built-in microswitches.
