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Auto-Sleepers • Broadway EB • 2016
119212711 FAQs10 Types
Complete guide — 167 diagnostic faults and 11 FAQs across 10 categories, assembled from every category document and cross-referenced part covering this exact edition.
Official manual on Auto-Sleepers's site:View PDF ↗
Awnings & TentsCameras & MultimediaChassis & Running GearCooking & KitchenElectrical & PowerGas SystemsHeatingRefrigeration & CoolingWater & PlumbingWindows & Skylights
Auto-SleepersAwning (Broadway EB, 2016 Model Year)
Awning0001 FAQ
Awning (Broadway EB, 2016 Model Year)
AwningFrequently Asked Questions
Q: How do I set up the Thule Omnistor awning?
Fit the crank handle to the right length and slot it into the bayonet socket, then turn it anticlockwise - keeping the handle down - to unroll the awning; it won't move for the first couple of turns. Once you've unrolled about a metre, put the support legs out before continuing. Slide the legs from the front profile, adjust them to height, and fasten them (rolling the fabric up slightly helps tension it, but don't extend the legs so high the fabric jams against the arms).
Fit the tension rafter too on larger models. If it's raining, drop one side so water runs off, and use the hold-down kit in gusty conditions - the front profile locks automatically once it's rolled back up.
Auto-SleepersCameras & Multimedia (Broadway EB, 2016 Model Year)
Reversing Camera / Camera System0001 FAQ
Cameras & Multimedia (Broadway EB, 2016 Model Year)
Reversing Camera / Camera SystemFrequently Asked Questions
Q: How do I switch the reversing camera between auto and always-on mode?
By default it only activates when you select reverse. Should you want it running continuously instead, as a normal rear-view mirror, there's a small remote supplied alongside the monitor - hold it near the screen and give its button a single press to swap between the two modes.
Auto-SleepersChassis & Running Gear (Broadway EB, 2016 Model Year)
Chassis / Towing Control2001 FAQ
Chassis & Running Gear (Broadway EB, 2016 Model Year)
Chassis / Towing ControlMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The power-operated rear step is still out when the ignition gets switched on. | — | A buzzer behind the dashboard sounds the moment the ignition's switched on, and keeps going until the step's been fully retracted. | DIY Safe |
N/A | Dirt and frost preventing the electric step from operating properly | Accumulation of dirt or frost in moving parts | Clean or defrost the moving parts. | DIY Safe |
Frequently Asked Questions
Q: How does the electric rear step work?
A button by the entry door controls it - press once to send it out, press again to bring it back in. Starting the engine retracts it automatically, with a short buzzer as warning; if something's blocking it or it fails to retract, that buzzer carries on sounding until the fault's cleared. It's usually tied to the remote locking too - unlock the doors and it comes out, lock them and it goes back in - though your dealer can disable that link if you prefer.
Auto-SleepersCooking Equipment (Broadway EB, 2016 Model Year)
Cooking2020 FAQs
Cooking Equipment (Broadway EB, 2016 Model Year)
CookingMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Cooker Hotplate not heating up | No power | Check MCB is on | DIY Safe |
N/A | Cooker ignition not operating | Fuse 2 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Cooker ignition not operating | Spark unit fault | Refer to dealer | Professional Intervention Required |
N/A | Cooker ignition not operating | Fault on cooker unit | Refer to dealer | Professional Intervention Required |
Auto-SleepersElectrical System (Broadway EB, 2016 Model Year)
Electrical431070 FAQs
Electrical System (Broadway EB, 2016 Model Year)
ElectricalMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Habitation 12V does not operate | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation 12V does not operate | Battery discharged | Recharge | DIY Safe |
N/A | Habitation 12V does not operate | The control panel's power switch is set to off. | Switch to on | DIY Safe |
N/A | Habitation 12V does not operate | Vehicle ignition 'on' | Switch 'off' ignition | DIY Safe |
N/A | Habitation battery not charging | Main 20A fuse blown | Check/Replace | DIY Safe |
N/A | Habitation battery not charging | Relay fault | Refer to dealer | Professional Intervention Required |
N/A | Habitation battery not charging | Contacts dirty/loose on battery terminals | Clean and check for tightness | DIY Safe |
N/A | Habitation battery not charging | Poor earthing | Check earthing to chassis point | DIY Safe |
N/A | Battery does not hold its charge | Failed battery | Electrically test and replace if necessary | DIY Check / Tech Fallback |
N/A | Battery does not hold its charge | Current being drawn when not in use | Check all appliances are off | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Poor battery cell condition | Electrically test battery | DIY Check / Tech Fallback |
N/A | Battery discharges over a short time with appliances operating | Failed battery | Change battery | DIY Safe |
N/A | Battery discharges over a short time with appliances operating | Battery not fully charged | Fully recharge battery | DIY Safe |
N/A | One or more 12V appliances have no power reaching them. | Circuit fuse blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | Fuse 9 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | No power on 12V socket outlet | 12V plug incorrectly connected/wired | Check plug | DIY Safe |
N/A | 230V system inoperative | No site power | Check site supply | DIY Safe |
N/A | 230V system inoperative | RCD/MCB switches tripped out | Reset circuit breakers | DIY Safe |
N/A | RCD/MCB keeps tripping out | Fault on 230V supply | Check supply including polarity | DIY Safe |
N/A | RCD/MCB keeps tripping out | Faulty appliance | Switch every appliance off, reset the circuit breakers, then switch appliances back on one at a time until the fault reappears - that identifies and isolates the faulty one. | DIY Safe |
N/A | RCD/MCB keeps tripping out | Overload on current consumption by appliance | 10A maximum available; do not use appliance | Professional Intervention Required |
N/A | No 230V output from the PSU | The lead linking the site supply to the vehicle isn't plugged in | Check the lead is connected correctly at both ends. | DIY Safe |
N/A | No 230V output from the PSU | RCD switched off | Reset the RCD. | DIY Safe |
N/A | No 230V output from the PSU | RCD not operating | Check the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | MCB switched off | Reset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the PSU | No or deficient supply from the site | Contact the site warden for assistance. | Professional Intervention Required |
N/A | Reverse polarity warning light is illuminated on the PSU | — | This light is designed to catch a reversed/crossed live and neutral supply on UK-wired sites - if it comes on, suspect a fault with the site's own supply, or its connecting cable (outside the UK it can light up with no actual fault present, so check with the site warden). It can also light up quite normally when running from certain generators, since some centre-tap their earth connection rather than earthing the neutral directly, leaving both conductors roughly 110V above earth - usually still safe to keep using in that case, but check the generator's own handbook. | DIY Check / Tech Fallback |
N/A | Control Panel has no display | — | The screen's backlight might have simply turned itself off - tap select to wake it again. If that's not it, work through the batteries and fuses, confirm both the shutdown switch and the charger switch on the PSU are set to on, and that mains is plugged in. Also check the lead running between the PSU and the back of the panel. Still nothing? Get in touch with your dealer. | DIY Check / Tech Fallback |
N/A | 12V power turns off unexpectedly | — | Usually the battery-protect feature has stepped in to protect the vehicle and/or leisure battery, or the engine's been started, in which case equipment is disconnected automatically to meet EMC requirements while driving. | DIY Safe |
N/A | Control panel is locked or behaves erratically | — | Check you're following the control panel's own handling instructions. If the panel's software has crashed, reboot it by turning off the PSU's isolator switch, waiting 30 seconds, then switching it back on. | DIY Safe |
N/A | No 12 volt output from the PSU | No 230V supply | Work through the 230V checks above first. | DIY Safe |
N/A | No 12 volt output from the PSU | Charger not switched on | Turn the charger switch on - it will illuminate when active. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery not connected and/or not charged | Fit a charged battery. | DIY Safe |
Recommended partAffiliate linksView partHideOnly if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering: Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle. Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand View on Amazon → | ||||
N/A | No 12 volt output from the PSU | Power button on the control panel not switched on | Turn the power on at the control panel. | DIY Safe |
N/A | No 12 volt output from the PSU | Battery flat, or its fuse blown | Recharge the battery, check the fuses, and confirm charging voltage is actually present at the battery. | DIY Safe |
N/A | No 12 volt output from the PSU | A fuse has blown | Make sure none of the fuses have blown and each one matches the rating shown on the fuse table. | DIY Safe |
N/A | No 12 volt output from the PSU | Equipment switched off or unplugged | Check the equipment itself is switched on and properly connected to the 12V supply. | DIY Safe |
N/A | No 12 volt output from the PSU | PSU has overheated and shut down automatically | Reduce the load on the system and let the PSU cool down - it will restart on its own once it has. | DIY Safe |
N/A | No 12 volt output from the PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
N/A | No 230V output from the EC328 PSU | The lead linking the site supply to the vehicle isn't plugged in | Check the lead is connected properly - also check the socket where it plugs into the underside of the PSU. | DIY Safe |
N/A | No 230V output from the EC328 PSU | RCD switched off | Reset the RCD. | DIY Safe |
N/A | No 230V output from the EC328 PSU | RCD not operating correctly | Check the supply polarity; if the RCD keeps failing, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the EC328 PSU | MCB switched off | Reset the MCB by switching it off (down) then back on (up); if it keeps tripping, contact your dealer, as there's likely an equipment or wiring fault. | DIY Check / Tech Fallback |
N/A | No 230V output from the EC328 PSU | No or deficient supply from the site | Contact the site warden for assistance. | Professional Intervention Required |
N/A | No 230V output from the EC328 PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
N/A | Reverse polarity warning light is illuminated on the EC328 PSU | — | This light is designed to catch a reversed/crossed live and neutral supply on UK-wired sites - if it comes on, suspect a fault with the site's own supply, or its connecting cable (outside the UK it can light up with no actual fault present, so check with the site warden). It can also light up quite normally when running from certain generators, since some centre-tap their earth connection rather than earthing the neutral directly, leaving both conductors roughly 110V above earth - usually still safe to keep using in that case, but check the generator's own handbook. | DIY Check / Tech Fallback |
N/A | Control Panel has no display | — | Check the batteries, switch the charger on at the PSU, and confirm the mains supply is connected. Check the connecting lead at both the PSU and the control panel. If that doesn't resolve it, contact your dealer. | DIY Check / Tech Fallback |
N/A | 12V power turns off unexpectedly | — | This is usually the battery-save feature stepping in to protect the vehicle and/or leisure battery, or the engine having been started (in which case equipment gets disconnected automatically to meet EMC requirements). | DIY Safe |
N/A | Control panel display is corrupt or behaves erratically | — | The control panel's own software may have crashed. Reboot it either by switching off the PSU charger and pulling fuses 1 and 2 (the two 20A fuses covering the leisure and vehicle batteries), waiting 30 seconds, then refitting them and switching the charger back on - or by removing the control panel's bezel (pull down at the bottom centre), unplugging its multi-way connector, waiting 30 seconds, then reconnecting and reassembling. | DIY Safe |
N/A | Control panel contrast is poor | — | Remove the control panel as for a reboot, but leave it plugged in, then carefully adjust the small contrast preset on the back using a jeweller's screwdriver. | DIY Safe |
N/A | Control panel's current reading is incorrect | — | Recalibrate the current sensor: with the charger switched off and the panel powered down (no LEDs lit), scroll the display to the battery current reading, then hold the select (left arrow) button until 'calibrating...' appears - keep holding until the reading reappears, then release. Repeat the whole process once more to store the new setting. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | No 230V supply | Work through the 230V checks above first. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | Charger not switched on | Turn the charger switch on - it will illuminate when active. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | Battery not connected and/or not charged | Fit a charged battery. | DIY Safe |
Recommended partAffiliate linksView partHideOnly if your leisure battery needs replacing - check the size, type and terminal layout of the one fitted now, and that your charger supports it, before ordering: Leisure batteries vary by vehicle (size, capacity and type - lead-acid, AGM, EFB or lithium). This is a widely used 100Ah EFB battery, not a documented exact match for your vehicle. Leisure battery (100Ah EFB)Yuasa L36-EFB 12V 100Ah Leisure Battery~£1384.3★ (119 ratings), sold by Amazon - established battery brand View on Amazon → | ||||
N/A | No 12 volt output from the EC328 PSU | Power switch on the control panel not switched on | Turn the power on at the control panel. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | Battery flat, or its fuse blown | Recharge the battery, check the fuses, and confirm charging voltage is actually present at the battery. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | A fuse has blown | Make sure none of the fuses have blown and each one matches the rating shown on the fuse table. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | Equipment switched off or unplugged | Check the equipment itself is switched on and properly connected to the 12V supply. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | PSU has overheated and shut down automatically | Reduce the load on the system and let the PSU cool down - it will restart on its own once it has. | DIY Safe |
N/A | No 12 volt output from the EC328 PSU | Some other fault | Contact your dealer. | Professional Intervention Required |
Auto-SleepersGas Supply System (Broadway EB, 2016 Model Year)
Gas Regulator / Supply5040 FAQs
Gas Supply System (Broadway EB, 2016 Model Year)
Gas Regulator / SupplyMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Appliance will not light | No gas | Check isolation tap is open | DIY Safe |
N/A | Appliance will not light | Low battery (auto ignition) | Charge battery | DIY Safe |
N/A | Appliance lights but goes out immediately the FSD override is released | Flame supervision device (FSD) is not functioning correctly | Refer to dealer | Professional Intervention Required |
N/A | Odour | Gas leak | Close the gas isolation tap and leave the system switched off until the fault's resolved. A cylinder that looks like it's leaking should be reported to the site warden and/or your local gas supplier. | Professional Intervention Required |
N/A | Yellow flame | There isn't enough primary air reaching the burner - note that a little yellow tipping on the flame is normal and not a fault. | Refer to dealer | Professional Intervention Required |
N/A | Orange flame | Dust or dirt particles in the mixing tube are being carried through the burner ports. | Reduce the level of dust in the surrounding air. | DIY Safe |
N/A | Orange flame | Burner ports partially blocked | Refer to dealer | Professional Intervention Required |
N/A | Floating flame | Lack of secondary air | Make sure every vent is clear, including the vehicle's air inlet. | DIY Safe |
N/A | Floating flame | Blocked retention ports | Make sure the retention ports aren't blocked; on an oven, also confirm the flue way isn't obstructed. | DIY Safe |
Auto-SleepersHeating (Broadway EB, 2016 Model Year)
Heating System (Space/Water)7020 FAQs
Heating (Broadway EB, 2016 Model Year)
Heating System (Space/Water)Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Heater not operating/cuts out | No power | Leave to cool down | DIY Safe |
N/A | Heater not operating/cuts out | Overtemperature trip activated | Reset the thermal cut-out, following the operating instructions. | DIY Safe |
N/A | Heater not operating/cuts out | Fuse 8 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Heater not operating/cuts out | Low battery charge | Recharge battery | DIY Safe |
N/A | Heater not operating/cuts out | Unit fault | Refer to dealer | Professional Intervention Required |
N/A | No hot water (230V system) | No power | Turn the isolator switch on and check the MCB is set to on. | DIY Safe |
N/A | No hot water (230V system) | Overtemperature trip activated | Leave to cool down | DIY Safe |
N/A | No hot water (diesel system) | Heater module not lighting | Refer to dealer | Professional Intervention Required |
N/A | No hot water (diesel system) | Igniter not working | Check 12V switched on | DIY Safe |
TrumaCP plus
Heating System (Space/Water)33640 FAQs
CP plus
Heating System (Space/Water)Technical Specifications
Operating Voltage8 V – 16.5 V DC
Power Consumptionmax. 65 mA (100% background lighting) / 6.5 mA – 10 mA (stand-by) / 3 mA (Off)
Dimensions Cutout92 x 103 x 40 mm
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
W 17 H | Warning Water overheat condition (woc) | Water temperature inside the container has exceeded normal limits | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
W 18 H | Warning Air overheat condition | Either not all the warm air ducts are connected, the warm air outlets are blocked, or the circulated air intake is blocked | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 402 H | Warning Air overheat condition | Warm air ducts disconnected, blocked, or circulated air intake obstructed | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 24 H | Low voltage is imminent - battery voltage has dropped below 10.4V | Supply voltage has dropped below acceptable thresholds | Run the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
E 29 H | The FrostControl heating element is drawing too much power | Electrical fault or short circuit in the FrostControl heating element | Must be replaced by an authorized service agent. | Professional Intervention Required |
W 42 H | Window switch detects open window | Window above cowl is open while heater is operating | Close window above cowl. | DIY Safe |
W 412 H | Window switch detects open window | Window above cowl is open | Close window above cowl. | DIY Safe |
E 43 H | The 12V supply is faulty (overvoltage) | Excessive voltage supplied at the appliance 12 V input | Check the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. | DIY Safe |
W 301 H | The 12V supply is faulty (overvoltage) | Voltage exceeds safe operating limits | Check the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. | DIY Safe |
E 540 H | The 12V supply is faulty (overvoltage) | Input voltage too high | Confirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit. | DIY Safe |
W 45 H | 230 V power supply faulty | Mains supply issue or blown 230 V fuse or overheating protection triggered | Check the 230V supply reaching the appliance. Have a qualified person check the 230V fuse and replace it if needed, and reset the 230V overheating protection (see the Combi's own operating instructions). | DIY Check / Tech Fallback |
W 407 H | 230 V power supply faulty | Mains voltage missing or internal 230 V fuse blown | Check the 230V supply reaching the appliance. Have a qualified person check the 230V 10AF fuse and replace it if needed. | DIY Check / Tech Fallback |
W 164 H | 230 V power supply faulty | Mains supply fault or blown internal T10AH fuse | Check the 230V supply reaching the appliance and reset the 230V overheating protection. Have a qualified person check the 230V T10AH fuse and replace it if needed. | DIY Check / Tech Fallback |
E 111 H | Fault in the electronics | Internal electronic error or unstable 12 V supply input under load | Check the 12V supply reaching the appliance while under load - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 112 H | The flame goes out or isn't detected, is unstable while running, or the gas supply cuts out | Interruption in gas supply or incorrect operating pressure | Check the gas supply is at the correct operating pressure. | DIY Safe |
E 122 H | There isn't enough fuel - the tank level is low, has run dry, and/or the vehicle is on a slope | Fuel tank empty or vehicle tilted preventing fuel pickup | Refill the tank, then fill the fuel line as described under initial start-up in the operating instructions. | DIY Safe |
W 255 H | The heater has no 12V supply, or the heater and control panel aren't connected to each other | Power cable disconnected or control panel bus communication fault | Check the 12V supply reaching the appliance - to test it, isolate the vehicle's own supply from both the solar system and the power supply unit. Also inspect the control panel's cable and confirm the heater and control panel are actually connected. | DIY Safe |
W 302 H | The 12V supply is faulty (low voltage) | Battery voltage has dropped too low | Charge the battery and check its contacts, and fit a new one if it's old. | DIY Safe |
W 160 H | The 12V supply is faulty (low voltage) | Low battery voltage or high resistance on supply line | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, fit a new battery if it's old, or switch off any high-draw appliances. | DIY Safe |
E 541 H | The 12V supply is faulty (low voltage) | Input voltage too low | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 303 H | Low voltage risk - battery voltage has dropped below 10.4V | Battery state of charge is critically low | Run the engine and check the power supply unit, and any other batteries, are working properly, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 401 H | Hot water mode running with an empty water container | Water heating activated while container is empty | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
W 408 H | The gas supply has cut out while in mixed mode | Gas pressure drop or empty gas bottle while operating in mixed mode | Make sure the gas is arriving at the right operating pressure. Start up on gas only, acknowledge the fault, and then change to mixed mode. | DIY Safe |
E 507 H | Gas supply interrupted | Gas supply failure or incorrect pressure | Check the gas supply is at the correct operating pressure. | DIY Safe |
E 607 H | The heater's hit its maximum number of fault resets and is now locked out | More than 4 resets attempted within 15 minutes | Wait 15 minutes, then reset the fault. | DIY Safe |
E 621 H | The room temperature sensor or its cable is faulty | Damaged room temperature sensor wire or loose plug connection | Check the room temperature sensor's cable and its plug connections, and fit a new sensor if it's faulty. | DIY Safe |
E 624 H | The FrostControl heating element has short-circuited | Electrical short circuit in FrostControl heating element | Must be replaced by an authorized service agent. | Professional Intervention Required |
E 132 H | The FrostControl heating element has short-circuited | Short circuit detected in FrostControl heating element circuit | Confirm there's a proper 12V supply under load at the appliance, and check for any stray AC voltage - to test it, isolate the vehicle's supply from both the solar system and the power supply unit. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 632 H | The 230V overheating protection has tripped | Mains heating element overheated | Reset the 230V overheating protection (see the Combi's own operating instructions). | DIY Safe |
E 131 H | The heater and control panel aren't connected | Communication bus cable disconnected or damaged | Make sure the heater and control panel are properly connected to each other. | DIY Safe |
W 150 H | Warm air temperature exceeded | Blocked air ducts or restricted circulated air intake | Check every warm air duct is properly connected to the heater and none are damaged or kinked, clear whatever's blocking the circulated air intake, and make sure the installation space has enough ventilation. | DIY Safe |
W 151 H | Water too hot (heater mode) | Empty water container or restricted warm air/circulated air flow | Switch the heater off, let it cool, and top up the water container. Also check that every warm air duct is connected and unobstructed. | DIY Safe |
E 152 H | Water too hot (hot water mode) | Water container empty during hot water operation | Switch the heater off, let it cool, and top up the water container. | DIY Safe |
E 162 H | The window switch above the cowl is open | Safety switch triggered by open window near exhaust cowl | Close window above cowl. | DIY Safe |
W 163 H | A temperature switch has tripped open | Appliance overheated due to restricted airflow | Let the heater cool down. Contact an authorised service agent if this keeps happening. | Professional Intervention Required |
W 170 H | Imminent low voltage < 11.5 V | Supply voltage dropping toward threshold | Confirm there's a proper 12V supply under load at the appliance, charge the battery and check its contacts, and fit a new battery if it's old. | DIY Safe |
W 423 H | Initial filling is needed (the fill function used at first start-up) | Boiler system unprimed during initial start-up | Trigger the initial fill by setting a heating request for 30°C. | DIY Safe |
W 424 H | Initial filling active | Boiler is currently running initial priming cycle | Don't switch the heater off, or cut its power, while the initial fill is running. | DIY Safe |
E 560 H | Heater will not start (locked after fifth error acknowledgment) | Repeated failed start attempts resulting in lockout | Check the fuel supply reaching the appliance. Contact an authorised service agent if the problem persists. | DIY Check / Tech Fallback |
E 561 H | The heater won't restart - it's hit its maximum number of start attempts and locked out | Operating lock activated due to consecutive failed start attempts | Contact an authorized service agent. | Professional Intervention Required |
E 565 H | The heater won't start; the flame keeps failing to be detected | Fuel delivery issue or air in fuel lines | Check the fuel supply reaching the appliance. | DIY Safe |
E 8 A | The IR receiver is unplugged, or its cable is broken | Infrared receiver connection disconnected or damaged | Check the IR receiver's connection. | DIY Safe |
E 17 A | The 230V supply has dipped | Mains supply voltage drop affecting air conditioning system | Check 230 V power supply. | DIY Safe |
Auto-SleepersRefrigeration & Cooling (Broadway EB, 2016 Model Year)
Fridge / Freezer2031 FAQ
Refrigeration & Cooling (Broadway EB, 2016 Model Year)
Fridge / FreezerMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Fridge gas ignition not operating | Fuse 2 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge gas ignition not operating | Ignition control switch fault | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fuse 6 in EM40 interface box blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge relay | Refer to dealer | Professional Intervention Required |
N/A | Fridge does not operate on 12V when engine is running | Fault on fridge unit | Refer to dealer | Professional Intervention Required |
Frequently Asked Questions
Q: Does the refrigerator need a winter cover?
If you're using it when the outside temperature drops below 10°C, yes - fit the winter cover (supplied) to stop the cold air affecting performance. Take it off again once temperatures climb back above 10°C, or the fridge won't cool as well.
ThetfordN3097 Refrigerator (as fitted to Auto-Sleepers Peugeot Coachbuilt and Van Conversion motorhomes, 2013-2019)
Fridge / Freezer5010 FAQs
N3097 Refrigerator (as fitted to Auto-Sleepers Peugeot Coachbuilt and Van Conversion motorhomes, 2013-2019)
Fridge / FreezerTechnical Specifications
Gross Volume105 litres (including freezer)
Freezer Capacity11 litres
Electricity Consumption2.6 kWh/24hr (average, 25°C ambient)
Gas Consumption0.27 kg/24hr (average, 25°C ambient)
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
1, 2, 4, 5, 8, 9, 12, 13 | Refrigerator control panel shows error code 1, 2, 4, 5, 8, 9, 12 or 13 | Internal fault - these specific error codes have no user-serviceable cause. | Contact your dealer or a Thetford Service Centre directly. | Professional Intervention Required |
3 | The refrigerator does not work on gas | Gas bottle empty, or a gas bottle valve or shut-off valve closed. | Check the gas bottle isn't empty and that the gas bottle valve and all shut-off valves are open. Switch the refrigerator off and on again, or try running it on another power source. | DIY Safe |
6, 7 | The refrigerator does not work on 12V | Engine not running. | Make sure the engine is running, or try running the refrigerator on another power source. | DIY Safe |
10 | The refrigerator does not work on 230V | No mains supply available. | Check whether the mains is available, or try running the refrigerator on another power source. | DIY Safe |
11 | The refrigerator does not work in AUTO mode | No power source currently connected. | Check that a power source is connected, or try running the refrigerator on another power source. | DIY Safe |
18 | All symbols on the control panel light up | Normal start-up behaviour - not a fault. | Wait a few seconds until the refrigerator starts up normally. No action needed. | DIY Safe |
Auto-SleepersWater System (Broadway EB, 2016 Model Year)
Water System Component20141 FAQ
Water System (Broadway EB, 2016 Model Year)
Water System ComponentMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water pump will not run (Water system) | — | Make sure the plug and socket contacts are clean and seated properly, and check the wiring connections. | DIY Safe |
N/A | The water pump switches on and off even with the tap shut (Water system) | — | Look for air or water leaks at the taps and pipework, and readjust the pressure switch. | DIY Safe |
N/A | The water pump motor keeps running continuously and won't stop (Water system) | — | Confirm the container actually has water in it - a battery reading below roughly 10.5V can also be the cause. Adjust the pressure switch and/or recharge the battery, and check every pipework connection. A Whale Tiptoe Pump, fitted in-line alongside the submersible pump, can serve as a manual backup. | DIY Safe |
N/A | Water pump doesn't switch off when taps are closed, or pulses on/off when taps are fully open (Water system) | — | To readjust the pressure switch: with the system fully primed and every tap shut, wind the screw clockwise, in a right-hand direction, until the pump kicks in; open whichever tap sits furthest away and let it run smoothly, then shut it; slowly back the screw off anti-clockwise until the pump cuts out, then continue a further half-turn (180 degrees); finally check every tap individually operates correctly. | DIY Safe |
N/A | Water pump runs continuously even with taps closed (Water system) | Present voltage is significantly lower than when last adjusted, or the water container is empty - risk of pump failure and a flat battery | Re-adjust the pressure switch or refill the water container. | DIY Safe |
N/A | The water pump won't run at all, even though the fuse is intact and connections are sound (Water system) | This is most often down to the pump having run continuously for too long. | Replace the pump and readjust the pressure switch. | DIY Safe |
Recommended partAffiliate linksView partHideAuto-Sleepers fits a Whale submersible pump in this water system but doesn't name the exact model, so this is the standard current Whale replacement rather than a documented exact match - check the pump fitted in your tank before ordering. Whale GP1002 Standard 12V Submersible Water Pump, 10 Litres~£19.914.6★ (1,000+ ratings), Whale-branded, sold by Serenity Garden Ltd, dispatched by Amazon View on Amazon → | ||||
N/A | The water pump cycles on and off repeatedly, giving a pulsing flow at the tap, or the water temperature won't stay constant (Water system) | The current voltage has risen well above what it was when the switch was last set. | Readjust the pressure switch - if that doesn't resolve it, fit a Whale Surge Damper. | DIY Safe |
N/A | The water pump is very noisy but isn't actually pumping any water (Water system) | Pump is air-locked after the water container was refilled | Unplug the pump from its socket to let it flood, then reconnect. Always unplug the pump before placing it in the container when refilling, then reconnect. | DIY Safe |
N/A | Water pump not operating | Switch on panel 'off' | Switch it 'on' | DIY Safe |
N/A | Water pump not operating | Pressure switch on pump not operating | Refer to dealer | Professional Intervention Required |
N/A | Water pump not operating | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Continuous running of water pump | No water | Fill tank | DIY Safe |
N/A | Continuous running of water pump | Major leak | Turn the system off straight away and check it over. | DIY Safe |
N/A | Continuous running of water pump | Pressure not set correctly | Adjust as page 7-3 | DIY Safe |
N/A | Intermittent operation of water pump | Minor leak in water system | Check push fit joints | DIY Safe |
N/A | Water pump does not operate | Fuse 4 blown | Track down the fault and fit a replacement fuse of the identical rating. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Water gauge does not operate | Probe fault | Refer to dealer (check probe connections) | DIY Check / Tech Fallback |
N/A | Slow drainage from sink/shower tray | Blocked breathers in waste tank | Drop tank and clear breathers | DIY Safe |
N/A | Unsatisfactory operation of water pump | Filter blocked | Refer to dealer | Professional Intervention Required |
N/A | Pump feed does not operate (PSU control panel) | A fuse has blown | Replace with the correct-rated fuse, per the fuse table. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump feed does not operate (PSU control panel) | Pump switched off | Press the pump button on the control panel to switch it back on. | DIY Safe |
N/A | Pump feed does not operate (PSU control panel) | Pump setting incorrect | The control panel governs the pump's feed, both internal and external, as one setting - if it needs changing, that's a job for your dealer, so confirm it matches what you actually need. | Professional Intervention Required |
N/A | Pump feed does not operate (EC328 control panel) | A fuse has blown | Replace with the correct-rated fuse. | DIY Safe |
Recommended partsAffiliate linksView 2 optionsHideCheck whether the blown fuse is a standard or a mini blade fuse (mini ones are roughly half the size), then choose the matching kit: This fault doesn't say which fuse rating has blown, only to replace it like-for-like. Both kits cover the common ratings (5A-30A) - match the rating printed on the blown fuse. Standard blade fusesCar Fuse Kit - 60pc Assorted Blade Fuses (5A-30A) with Storage Case and Fuse Puller~£5.994.5★ (1,500+ ratings), sold by KANGRUI, dispatched by Amazon - includes 15A blade fuses plus a puller and storage case View on Amazon →Mini blade fusesNilight 120pc Mini Blade Fuse Assortment (5A-30A, ATM/APM) with Fuse Puller~£5.244.5★ (2,500+ ratings), sold by Amazon - includes 15A mini blade fuses View on Amazon → | ||||
N/A | Pump feed does not operate (EC328 control panel) | Pump switched off | Press the tap-symbol pump button on the control panel to switch it back on. | DIY Safe |
N/A | Pump feed does not operate (EC328 control panel) | Pump setting incorrect | The control panel governs the pump's feed, both internal and external, as one setting - if it needs changing, that's a job for your dealer, so confirm it matches what you actually need. | Professional Intervention Required |
Frequently Asked Questions
Q: How do I winterise the water system before storing the vehicle for winter?
Open the drain valve next to the water heater, and leave the fresh and waste water tank drain taps open too. Open every internal tap, then run the pump until it stops delivering anything. Go for a short spin with those drain taps still open - it helps shift the last of the water out of the tanks and pipework. Pull the sink plugs so the system can breathe, give the waste tank a thorough flush to shift any debris, finish with a flush of mild disinfectant, and leave the drain tap open.
WhaleGP1309
Water Pump0306 FAQs
GP1309
Water PumpTechnical Specifications
Dimensions Cutout75 mm (3 in) diameter hole; floor thickness 10-50 mm (3/8-2 in)
Gas Or PressureNon-pressurised, manual operation only
Operating VoltageN/A (manual foot pump)
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | The pump is slow to prime | The cup washer may be worn, or the valves are not seating properly. | Check the cup washer and valves, cleaning or replacing them as necessary using Service Kit AK1304 (also covers the Mk3 pump). If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump will not pump at all | The suction line isn't submerged in water, the hose connections are loose or letting in air, the internal washers are worn, or the outlet tap/faucet is closed. | Check that the suction line is in the water, make sure all hose connections are secure with no air leaks, inspect the washers and replace them if worn using Service Kit AK1304, and confirm the outlet tap or faucet is open to let water through. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
N/A | The pump is leaking | The gland washer is likely worn. | Replace the gland washer using Service Kit AK1304. If the issue remains unresolved, contact an authorised service agent. | DIY Check / Tech Fallback |
Frequently Asked Questions
Q: How do I lock the Tiptoe pump away when it's not in use?
Push the plunger fully down and twist it clockwise - it locks flush with the floor. To use it again, twist the plunger anti-clockwise to release it, then pump with your foot: harder for full flow, gently for a more controlled flow.
Q: Can the Tiptoe pump be used as a backup for an electric water pump?
Yes, as long as the system isn't pressurised - fit the Tiptoe pump between the inline electric pump and the water supply so it can act as a manual backup if the electric pump fails.
Q: What does the Whale Superfil pump kit do?
If you have a Whale Easi-Slide socket with a 12V connection, the Superfil kit lets you pump water into your onboard tank from an external container such as an Aquaroll or jerry can - so running out of water doesn't mean packing up to drive to the nearest tap.
Q: Which is better - a submersible pump or a pressure pump?
It depends what you need. Whale's submersible pumps are simple, compact, quiet and inexpensive, and come in three flow rates: standard (10.3 litres/min), premium (13.2 litres/min) and high (15.8 litres/min). The Watermaster Onboard pressure pump (8 litres/min) is fitted inside the vehicle and gives a smooth, steady flow; it has its own built-in pressure switch, can run dry without damage, and is built to last.
Q: Is a submersible pump quieter than a pressure pump?
Yes. A submersible pump is a centrifugal design with an impeller as its only moving part, so it runs very quietly. A pressure pump is simple to fit and very dependable, but it's noisier.
Q: When would I need a pressure switch or a surge damper?
A Whale pressure switch is for vehicles fitted with a submersible pump: it senses the drop in water pressure when a tap is opened and turns the pump on. Because it works with any tap, you aren't restricted to taps with built-in microswitches.
Auto-SleepersBlinds & Flyscreens (Broadway EB, 2016 Model Year)
Blind / Window Covering0100 FAQs
Blinds & Flyscreens (Broadway EB, 2016 Model Year)
Blind / Window CoveringMaster Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Concertina blind or flyscreen has become stiff and difficult to operate | The mechanism has dried out or picked up dust/grit over time - these units need only light, occasional lubrication. | Apply a light lubricant to the mechanism. Avoid cleaning solvents or aerosols on the blind material itself, as it's a paper-type fabric that these can damage. If the problem persists, contact your Auto-Sleepers dealer. | DIY Check / Tech Fallback |