Whale Space and Water Heater — Seattle Control Panel
Official technical documentation and troubleshooting for the Whale Space and Water Heater as controlled via the Seattle Control Panel, fitted as standard across several UK touring caravan and motorhome ranges. This is the same underlying fault set as the Classic (LED-flash-code) panel variant, presented instead via on-screen text prompts.
View official manual on manufacturer's site ↗Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
1 | Seattle Control Panel prompt: Space Heater "Ignition Fault — Press Enter To Clear Lockout" / Water Heater "Ignition Fault — Press heater reset button to clear lockout" | No Flame Detected. | Check gas supply, making sure there is gas in the bottle and no blockage in the gas line. Ensure only propane is used if the temperature is below 5°C. Clear the lockout as described on the Seattle control panel. | DIY Safe |
2 | Seattle Control Panel prompt: Space Heater "Overheat Fault — Press Heater reset Button to clear lockout" / Water Heater "Overheat Fault — Press Heater Reset Button to clear lockout" | Overheat condition. | Check the air ducts and vents are not blocked or restricted. Wait at least 5 to 10 minutes to allow the Space Heater to cool before clearing the lockout as described on the Seattle control panel. | DIY Safe |
3 | Seattle Control Panel prompt: Space Heater "Voltage Fault — Press Enter to Clear Lockout" / Water Heater "Voltage Fault — Press Enter to Cycle Power" | Low/High Supply Voltage — Space Heater minimum operating voltage is 11.5V (max 15V); Water Heater minimum is 10V d.c. (max 15V d.c.), measured at the heater. | Check battery voltage is within the operating range. If in range, check connections between the heater and battery, and check the alternator or external battery charging. Clear the lockout as described on the Seattle control panel. | DIY Safe |
4 | Seattle Control Panel prompt: Space Heater "Air Pressure Fault — Press Enter to Clear Lockout" / Water Heater "Air Pressure Fault — Press Enter to Cycle Power" | Combustion Air Fault. | Check the combustion air inlet flue and exhaust flue for blockages. Clear the lockout as described on the Seattle control panel. | DIY Safe |
5 | Seattle Control Panel prompt: Space Heater "Miscellaneous Fault — Press Enter to Clear Lockout" / Water Heater "Miscellaneous Fault — Press Enter to Cycle Power" | Other / Internal Fault. | Clear the lockout as described on the Seattle control panel. If the fault recurs, seek service attention. | DIY Check / Tech Fallback |