Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Hob does not light | No gas; Air in pipe | Check the gas level in the cylinder, confirm the cylinder valve and gas taps are on, purge the system, and refer to the hob manufacturer's instructions. | DIY Safe |
N/A | The oven, where fitted, won't light. | No gas; Air in pipe | Check the gas level in the cylinder, confirm the cylinder valve and gas taps are on, purge the system, and refer to the oven manufacturer's instructions. | DIY Safe |
N/A | BBQ does not light | Could be no gas at all, the system over-gassed, or air trapped in the pipe. | Check the gas level in the cylinder, confirm the cylinder valve and gas taps are on, switch the appliance off and try again after 2 minutes, and purge the system. | DIY Safe |
N/A | CAN F05010 Oven/Grill - burner won't stay lit after releasing the control knob | Thermocouple was not sufficiently pre-heated | Repeat the steps in the ignition table, but hold the knob in for longer after turning the burner on. | DIY Safe |
N/A | On the CAN F05010 oven, the burner flame is yellow. | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |
N/A | On the CAN F05010 oven, soot has formed on the interior accessories or the bottom of the unit. | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |
N/A | CAN F05010 Oven - burners do not ignite properly | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |
N/A | CAN F05010 Oven - burners won't stay lit | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |
N/A | On the CAN F05010 oven, the burners switch off whenever the kitchen doors are moving. | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |
N/A | On the CAN F05010 oven, the control knob is stiff to operate. | Operating anomaly / malfunction | Contact your authorised local dealer. Confirm the hob is properly connected and powered, and have your appliance details and purchase receipt to hand. Isolate the appliance from all systems, and don't try to repair it or tamper with it yourself while you wait for the fault to be resolved. | DIY Check / Tech Fallback |