Mobile device won't pair with the vehicle over Bluetooth

Go back and re-check your phone or tablet's own Bluetooth settings.

Can't find the HobbyConnect app in your device's app store

Double-check your device's settings, and make sure you've typed HobbyConnect as a single word rather than two - also check the store's country/region setting.

App shows a connection to the vehicle, but on-board components don't respond to commands sent via HobbyConnect

Check the power supply and try briefly disconnecting it; if that doesn't help, get in touch with your dealer.

HobbyConnect Bluetooth connection does not work

Possible cause: Either you're too far from the vehicle for a stable signal, or Bluetooth isn't switched on on your device.. Make sure Bluetooth is switched on in your mobile device's own settings, and move closer to the vehicle if the signal seems weak.

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Hobby • Control Panel & Connectivity

Covers: Maxia T, Ontour A, Ontour C

+2 more

Ontour T, Prestige T

Ontour C models: C 680 GE, C 700 GQ, C 680 GE "F"

Ontour T models: T 710 GE, T 700 FH "L", T 700 FH, T 700 F

Ontour A models: A 720 GFM

Prestige T models: T 710 GE

Maxia T models: T 710 GE, T 740 WE, T 740 WF

Hobby Control Panel & Connectivity

(Motorhomes, 2026 Model Year)

View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / Indicator	Symptom / Meaning	Possible Cause	Step-by-Step DIY Fix	Suggested Actions
`N/A`	Mobile device won't pair with the vehicle over Bluetooth	—	Go back and re-check your phone or tablet's own Bluetooth settings.	DIY Safe
`N/A`	Can't find the HobbyConnect app in your device's app store	—	Double-check your device's settings, and make sure you've typed HobbyConnect as a single word rather than two - also check the store's country/region setting.	DIY Safe
`N/A`	App shows a connection to the vehicle, but on-board components don't respond to commands sent via HobbyConnect	—	Check the power supply and try briefly disconnecting it; if that doesn't help, get in touch with your dealer.	DIY Check / Tech Fallback
`N/A`	HobbyConnect Bluetooth connection does not work	Either you're too far from the vehicle for a stable signal, or Bluetooth isn't switched on on your device.	Make sure Bluetooth is switched on in your mobile device's own settings, and move closer to the vehicle if the signal seems weak.	DIY Safe

Frequently Asked Questions

Q: How do I activate the Bluetooth pairing mode on the control panel?

Hold the Bluetooth key down for around 2 seconds - a blue chasing light shows on the control panel while it's pairing, and switches off by itself either after 2 minutes or once the connection's made.

Q: How do I register and connect using the HobbyConnect app for the first time?

Get the HobbyConnect app onto your device and open it. On first launch, enter your email address, first and last name, choose a password, tick the box confirming the terms and conditions, then tap 'Register'. Follow the confirmation link the app emails you to finish registering, then log back in using the option for existing accounts.

With Bluetooth switched on for both your phone/tablet and the caravan's own touch panel, tap 'Bluetooth' on the app's home screen to pair the two.