HobbyConnect app doesn't appear in your device's app store

Double-check your device's settings, and make sure you've typed HobbyConnect as a single word rather than two - also check the store's country/region setting.

App shows a connection to the caravan, but on-board components don't respond to commands sent via HobbyConnect

Check the power supply and try briefly disconnecting it; if that doesn't help, get in touch with your dealer.

Bluetooth connection does not work for HobbyConnect.

Make sure Bluetooth is switched on in your mobile device's own settings, and move closer to the caravan if you're too far away for a stable connection.

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Hobby • Control Panel & Connectivity

Covers: De Luxe, Excellent, Excellent Edition

+3 more

MAXIA, ONTOUR, Prestige

ONTOUR models: 390 SF, 460 DL

De Luxe models: 400 SFe, 460 UFe, 460 LU, 460 SFf, 460 SL, 490 KMF, 495 UL, 495 WFB, 540 KMFe, 540 UL, 515 UHL, 545 KMF

Excellent Edition models: 460 UFe, 490 KMF, 495 UL, 540 UFf, 540 UL, 540 WLU, 545 KMF, 650 KMFe

Excellent models: 460 SL, 495 WFB, 540 WFU, 560 CFe

Prestige models: 560 FC, 560 WFU, 560 WLU, 620 CL, 650 KFU, 660 WFC, 720 UKFe, 720 KWFU, 720 WQC

MAXIA models: 595 KML, 660 WQM

Hobby Control Panel & Connectivity

(Caravans, 2026 Model Year)

View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / Indicator	Symptom / Meaning	Possible Cause	Step-by-Step DIY Fix	Suggested Actions
`N/A`	HobbyConnect app doesn't appear in your device's app store	—	Double-check your device's settings, and make sure you've typed HobbyConnect as a single word rather than two - also check the store's country/region setting.	DIY Safe
`N/A`	App shows a connection to the caravan, but on-board components don't respond to commands sent via HobbyConnect	—	Check the power supply and try briefly disconnecting it; if that doesn't help, get in touch with your dealer.	DIY Check / Tech Fallback
`N/A`	Bluetooth connection does not work for HobbyConnect.	—	Make sure Bluetooth is switched on in your mobile device's own settings, and move closer to the caravan if you're too far away for a stable connection.	DIY Safe

Frequently Asked Questions

Q: How do I activate Bluetooth pairing mode on the control panel?

Hold the Bluetooth key down for around 2 seconds - a blue chasing light shows on the control panel while it's pairing, and switches off by itself either after 2 minutes or as soon as the connection succeeds.