Entrance step does not function properly or at all due to dirt or frost

Possible cause: Dirt or frost accumulation on the hinges. Clean or defrost the hinges. Please observe the enclosed manufacturer’s operating instructions.

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Hobby • Chassis & Running Gear

Covers: Ontour Van, Ontour Van Tumbo Edition, Prestige Van

+1 more

Prestige Van First Edition

Ontour Van models: 600 FT, 640 ET

Ontour Van Tumbo Edition models: 600 FT, 640 ET

Prestige Van models: 640 ET

Prestige Van First Edition models: 640 ET

Hobby Chassis & Running Gear

(Vans, 2026 Model Year)

View official manual on manufacturer's site ↗

Master Troubleshooting & Diagnostics Matrix

Error Code / Indicator	Symptom / Meaning	Possible Cause	Step-by-Step DIY Fix	Suggested Actions
`N/A`	Entrance step does not function properly or at all due to dirt or frost	Dirt or frost accumulation on the hinges	Clean or defrost the hinges. Please observe the enclosed manufacturer’s operating instructions.	DIY Safe