Xplore models: 304, 526, 554, 574, 586
Elddis Heating
(Xplore, 2017 Model Year)
Also Fitted To This Caravan
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Whale Space Heater's diagnostic LED is lit red, but no fault code is showing yet | The fault code has to be actively displayed - it doesn't appear on its own | Hold the Space Heater's Function Key down together with its Temperature Adjustment Key (+ button) - this displays the fault code as a number of lit bars on the Temperature Gauge (1 bar = fault code 1, 2 bars = fault code 2, and so on). Match that number against the fault codes below. | DIY Safe |
N/A | Whale Space Heater: 1 bar lit on the temperature gauge (diagnostic LED red) | No flame detected | Check the gas supply - confirm the bottle has gas and the line isn't blocked - and use propane rather than butane below +5°C, then clear the lockout by cycling the DC power at the master switch. | DIY Safe |
N/A | Whale Space Heater: 2 bars lit on the temperature gauge (diagnostic LED red) | Overheat | Make sure nothing is blocking or restricting the air ducts and vents, allow the heater around 5-10 minutes to cool, then clear the lockout using the heater's own Reset Button. | DIY Safe |
N/A | Whale Space Heater: 3 bars lit on the temperature gauge (diagnostic LED red) | Low or high supply voltage (operating range is 10V-15V measured at the Space Heater) | Check the battery's voltage - if it's within the normal range, inspect the wiring between the Space Heater and the battery, and check the alternator or any external charger, then clear the lockout by cycling the DC power at the master switch. | DIY Safe |
N/A | Whale Space Heater: 4 bars lit on the temperature gauge (diagnostic LED red) | Combustion air fault | Inspect both the combustion air inlet flue and the exhaust flue for any blockage, then clear the lockout by cycling the DC power at the master switch. | DIY Safe |
N/A | Whale Space Heater: 5 bars lit on the temperature gauge (diagnostic LED red) | Other/internal fault | Try the lockout-clearing steps above again. If that doesn't work, contact Whale Support at +44 (0)845 217 2933. | DIY Check / Tech Fallback |
N/A | Whale Space Heater: diagnostic LED shows solid red (not flashing) | Two faults have occurred at once, or 5+ lockout-clearing attempts have failed | Clear the lockout using the Space Heater's own red Reset Button. | DIY Safe |
N/A | Whale Water Heater's diagnostic LED is lit red, but no fault code is showing yet | The fault code has to be actively displayed - it doesn't appear on its own | Hold the Water Heater's Function Key down together with its Temperature Adjustment Key (+ button) - this displays the fault code as a number of lit bars on the Temperature Gauge (1 bar = fault code 1, 2 bars = fault code 2, and so on). Match that number against the fault codes below. | DIY Safe |
N/A | Whale Water Heater: 1 bar lit on the temperature gauge (diagnostic LED red) | No flame detected | Check the gas supply - confirm the bottle has gas and the line isn't blocked - and use propane rather than butane below +5°C, then clear the lockout by cycling the DC power at the master switch. | DIY Safe |
N/A | Whale Water Heater: 2 bars lit on the temperature gauge (diagnostic LED red) | Overheat | Make sure nothing is blocking or restricting the air ducts and vents, allow the heater around 5-10 minutes to cool, then clear the lockout using the heater's own Reset Button. | DIY Safe |
N/A | Whale Water Heater: 3 bars lit on the temperature gauge (diagnostic LED red) | Low or high supply voltage (operating range is 10V-15V measured at the Water Heater) | Check the battery's voltage - if it's within the normal range, inspect the wiring between the Water Heater and the battery, and check the alternator or any external charger, then clear the lockout by cycling the DC power at the master switch. | DIY Safe |
N/A | Whale Water Heater: 5 bars lit on the temperature gauge (diagnostic LED red) | Other/internal fault | Try the lockout-clearing steps above again. If that doesn't work, contact Whale Support at +44 (0)845 217 2933. | DIY Check / Tech Fallback |
N/A | Whale Water Heater: diagnostic LED shows solid red (not flashing) | Two faults have occurred at once, or 5+ lockout-clearing attempts have failed | Clear the lockout using the Water Heater's own red Reset Button. | DIY Safe |