Autoquest models: CV20, CV40, CV60
Elddis Heating
(Autoquest Campervan, 2020 Model Year)
Also Fitted To This Caravan
Master Troubleshooting & Diagnostics Matrix
| Error Code / Indicator | Symptom / Meaning | Possible Cause | Step-by-Step DIY Fix | Suggested Actions |
|---|---|---|---|---|
N/A | Water Heater fault: No Flame Detected | No gas in the bottle, a blockage in the gas line, using Butane below +5°C, or a blocked combustion air/exhaust flue | Check the gas supply, use Propane rather than Butane below +5°C, and check the combustion air inlet and exhaust flue for blockages, then clear the lockout. | DIY Safe |
N/A | Water Heater fault: Overheat | The Water Heater isn't full of water | Check there's water in the appliance; wait at least 5-10 minutes for the heater to cool before clearing the lockout. | DIY Safe |
N/A | Water Heater fault: Low/High Supply Voltage | Supply voltage at the Water Heater is outside the 10V-15V DC operating range | Check the battery voltage; if within range, check the connections between the Water Heater and battery, and check the alternator/external charging, then clear the lockout. | DIY Safe |
N/A | Water Heater fault: Air Proving | The combustion air inlet flue or exhaust flue is blocked | Make sure neither the combustion-air inlet flue nor the exhaust flue is blocked, then clear the lockout. | DIY Safe |
N/A | Water Heater fault: Other/Internal Fault | An internal fault with the heater | Try clearing the lockout. If it still won't clear, contact Whale Support at +44 (0)845 217 2933. | DIY Check / Tech Fallback |
N/A | Water Heater fault: General Fault | Either two faults have happened together, or five or more attempts to clear the lockout have already failed | Turn off power to the Water Heater, check it for recurring faults, and turn power back on, then follow the lockout-clearing procedure. | DIY Safe |
N/A | Water Heater lockout needs clearing | A fault condition has been identified and cleared | Hold down the water heat setting button together with the plus symbol button for 3 seconds to reset the lockout - there's no need to reset anything on the heater itself, it's handled entirely from the control panel. Contact Whale Support at +44 (0)845 217 2933 if problems continue. | DIY Check / Tech Fallback |