Elddis General Information & Warranty

It's our own jointing system, paired with Henkel's proven structural bonding adhesives, that spreads stress evenly across every joint and forms a watertight barrier.

You'll find our current brochures at any Approved Retailer, or you can view and print them from our website - www.elddis.co.uk, www.buccaneer-rv.co.uk, or www.xplore-rv.co.uk.

A lot of the components across our model ranges are shared, so one handbook is written to cover every model built within a range that season. If something in your caravan's paperwork doesn't answer your question, get in touch with your Retailer.

Most of what you'll need can be found via your local Retailer, or through one of the Service Centres in the Erwin Hymer Group UK network.

We're not involved in valuing used vehicles ourselves, being the manufacturer, but a Retailer, plus organisations like The Camping and Caravanning Club or The Caravan Club, should each be able to give you a rough idea of what it's worth.

Parts aren't supplied directly from us - instead, our wide network of Retailers and Service Centres can source the vast majority of what you'll need. If your vehicle is over 8 years old, our website's Help and Support / FAQ's / Parts area (https://elddis.co.uk/help-and-support/faqs) lists surplus stockists and breakers who may also be able to help.

Erwin Hymer Group UK aims to keep spare parts available for a period of up to 8 years, counted from when the caravan was originally made.

If the original part's been discontinued, we'll try to point you towards a suitable alternative wherever one exists.

The Retailer you originally bought from is required to carry out your warranty work, though any other Retailer or Service Centre within the Erwin Hymer Group UK network may also agree to take it on.

Given how many different models we build, holding stock of every single component used in production simply isn't practical. The items requested most often are kept in stock, but some parts have to be made to order instead.

Please refer to the question 'Who can service my Caravan'.

Get in touch with the Retailer you bought from, or your nearest Retailer or Approved Service Centre in the Erwin Hymer Group UK network, so they can inspect it and agree the right next steps with you.

Write to your Retailer/Service Centre setting out the problem and what you'd like done about it, and ask them to respond explaining how they'll resolve it. You can also send a copy to Erwin Hymer Group UK's Customer Care Department, including your caravan's serial number and the Retailer/Service Centre's name.

You'll receive the original certificate with the product itself; you can ask our customer care team for a duplicate afterwards, for a fee, though only for vehicles built from 2000 onwards.

Any EHG UK Ltd Approved Retailer or Service Centre can service your caravan if they're willing to take it on. We'll also accept servicing done by an NCC-approved company, though only an EHG UK Ltd Approved Retailer or Service Centre can carry out warranty work.