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Whirlwind GTVElddis General Information & Warranty
(Campervan, 2026 Model Year)
Frequently Asked Questions
Q: How do I get hold of your current brochure?
You can pick up our latest brochures from any Approved Retailer, or view and print them yourself from our websites: www.elddis.co.uk, www.buccaneer-rv.co.uk, or www.xplore-rv.co.uk.
Q: My handbook doesn't seem to match my exact model - why?
Many parts are shared right across our model ranges, so rather than a separate book per model we publish one generic handbook covering every model in that season's range. If anything in your paperwork still doesn't answer your question, get in touch with your Retailer for further help.
Q: Who do I contact for technical or general information?
For most queries, your first port of call should be the Erwin Hymer Group UK Retailer you bought from.
Q: What's my campervan worth on the second-hand market?
We're a manufacturer, not a dealer in used vehicles, so that's not something we can quote on directly - your Retailer should be able to give you a rough idea of current market value.
Q: How do I source spare parts for my campervan?
We don't sell parts direct - instead we work through a wide network of Retailers/Service Centres who can source most of what you'll need. Use the 'Find A Retailer' section of our website to track down the Erwin Hymer Group UK Retailer nearest you. For vehicles over 8 years old, our website's Help and Support area (under FAQ's/Parts, at https://elddis.co.uk/help-and-support/faqs) also lists surplus stock and breakers.
Q: For how long will spares be available for my campervan?
Erwin Hymer Group UK aims to support spare-parts availability for a minimum of 8 years after your campervan's original purchase.
Q: Why does the Erwin Hymer Group's UK factory not hold every part in stock?
With the sheer number of models we build, it just isn't practical to hold stock of every single component. We do keep commonly-requested items on hand, but some parts have to be made to order.
Q: What happens if a part is discontinued?
If the original part's no longer made, we'll suggest a suitable alternative wherever one exists.
Q: Who can service my campervan?
Servicing can be handled by any approved EHG UK Ltd Service Centre, though whether they take on the work is entirely at their discretion. We'll also accept work carried out by an NCC-approved company, but only an approved EHG UK Ltd Service Centre can additionally sign off warranty work. You're free to use an unauthorised repairer or service centre instead, but if you do, it's down to you to make sure the service still meets our requirements.
Q: I'm struggling to book a service within the required window - how much flexibility is there?
Check the warranty section for the exact servicing terms and conditions. It's worth booking well ahead of time to make sure you stay within the required timescale.